Halifax mortgages customer ratings
See the table below to find out how Halifax performed in our latest mortgage satisfaction survey.
We gathered feedback from real Halifax customers on everything to do with their mortgage, from the application process to how well the lender communicated information.
| Customer rating for: | Star rating |
|---|---|
| Customer service | |
| Application process | |
| Value for money | |
| Keeping you well informed | |
| Clarity of statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to overpay or underpay mortgage | |
| Online access |
Star ratings based on a June 2019 Which? survey of 3,574 members of the general public, in which 391 people told us they had their mortgage with Halifax.
What kinds of mortgages does Halifax offer?
When we checked on September 2019, there were 475 mortgages available from Halifax.
Most were fixed-rate deals, meaning your interest rate is guaranteed to stay the same for a set number of years.
Does Halifax offer interest-only mortgages?
Yes. The most you could borrow is 75% of the property’s value.
Does Halifax offer the best mortgage deals?
Which? analysis found that Halifax offers far fewer cheap mortgages than the average lender.
Our experts analysed thousands of mortgages over a four-week period in August 2019 to work this out. They compiled over 200 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 15, but Halifax didn’t feature in any of them. (Data source: Moneyfacts.)
Interest rates on Halifax mortgages
When we checked in September 2019, most mortgages offered by Halifax were fixed-rate deals with introductory periods of two, three or five years.
While Halifax doesn't offer many table-topping deals, the average interest rate on one of its two-year fixed-rate mortgages was 2.2% - lower than the 2.77% average across all lenders.
When we asked Halifax mortgage customers about the interest rate they were paying, around three in 10 said they were currently paying between 2% and 2.99%.
How much could I borrow from Halifax?
Below we’ve outlined how much you could borrow from Halifax in relation to the percentage of the property’s value.
| Maximum loan amount | Loan-to-value |
|---|---|
| £500,000 | 95% |
| £750,000 | 90% |
| £750,001 - £1,000,000 | 85% |
| £1,000,001 - £2,000,000 | 80% |
| £2,000,001 - £5,000,000 | 70% |
For new-build properties, the most you can borrow is 85% of the property’s value.
Can I make overpayments?
You may have to pay an early repayment charge (ERC) if you make an overpayment during the initial period of a Halifax mortgage.
Some Halifax mortgages have an 'early repayment charge concession'.
This allows Halifax customers to make overpayments every year of up to 10% of the amount owed on 1 January without having to pay an ERC.
How can I contact Halifax?
Halifax can be contacted on 0345 850 3705.
Its website is halifax.co.uk.
Halifax mortgage eligibility
First-time buyers
If you’re a first-time buyer, you’ll normally need to provide a deposit of at least 5% of the property price.
You’ll qualify for a first-time buyer mortgage from Halifax if you’ve never had a mortgage or bought a property before. If you’ve inherited property, you’ll still qualify.
If you’re applying for a mortgage specifically for first-time buyers with another person, only one of you needs to be a first-time buyer in order to be eligible.
Minimum income
Halifax does not require buyers to have a minimum income.
However, your income will need to be large enough to afford repayments on the loan you're seeking, based on Halifax's calculations.
Gifted deposits
Halifax won’t accept gifted deposits from friends, cousins, or aunts and uncles related to you through marriage.
Leasehold properties
If you’re applying for a Halifax mortgage on a leasehold property, there must be at least 70 years left on the lease at the time you apply.
Mortgages for older borrowers
The oldest you can be at the end of a mortgage with Halifax is 80 years old, which is higher than many other lenders.
