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Halifax mortgage review

Find out how Halifax fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Halifax mortgages customer score Halifax mortgages: what you need to know What Halifax's mortgage customers say about it

Halifax is the UK's largest mortgage provider and specialises predominantly in fixed-rate mortgages, but it also sells some tracker deals.


Halifax mortgages customer score

Joint 15th out of 25 mortgage lenders



Halifax customers rate its service as good in most areas but just satisfactory when it comes to value for money. It receives an overall customer score of 63% - in the lower half of our table.

Halifax mortgages: what you need to know

  • fee-free deals available
  • some cashback deals
  • provides reasonable customer service
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Halifax mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Halifax's mortgage customers say about it

'Easy to deal with.'

'Good rates, but slow.'

'I am very happy with the Halifax and find staff very courteous and helpful.'

'Customer service at branch level is appalling.'

'Not had any problems in all the years we have been with them.'

'They could always be cheaper.'

'They are clear with their prices with no hidden fees.'

'Not always good customer service.'

Correct as of date of publication.

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