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Lloyds mortgage review

Find out how Lloyds Bank fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Lloyds mortgages: what you need to know What Lloyds' mortgage customers say about it

Lloyds Bank, which split from TSB in 2013, specialises in fixed-rate mortgage deals.

Lloyds Bank comes 20th in our mortgage comparison table with a score of 61%. Customers have given it decent scores across the board for service, though only three stars for value for money. The lender has several low rate deals and some that don't charge fees - but it failed to feature as among the cheapest within any of the categories examined in our month-long pricing analysis.

Lloyds Bank Logo

Customer score

20th out of 25 mortgage lenders


Lloyds mortgages: what you need to know

  • good for customer service
  • arrangement fee and legal fee-free deals
  • No higher lending charge.

Lloyds Bank mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

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What Lloyds' mortgage customers say about it

'Good reputation and they look after queries well.'

'I think they might cost slightly more than other providers but I have had a trouble free relationship with them.'

'Straightforward and simple.'

'Took a little longer than expected.'

'Low rates, good communication, able to repay early.'

'Might consider change.'

'I have always found the staff at Lloyds to be really helpful.'

Correct as of date of publication.

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