Santander mortgage review

It achieves a middle-of-the-road score overall. Customers indicated they were happy with the lenders' processes but less so with its flexibility and the value of its deals.

Santander mortgages: what you need to know

• Its deals allow you to make overpayments
• Competitive for fixed and tracker deals
• Some competitive deals for borrowers with small deposits

Santander mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Santander's mortgage customers say about it

'I have never had a problem with them.'

'OK but the interest rate a bit high.'

'Competitive rates, friendly and professional staff.'

'Won't help you when you need it.'

'The process was so easy and quick.'

'Refused to increase mortgage to pay for major home improvements.'

'Payments feel very high but manageable.'

'They are OK but a little inflexible.'

'Always helpful when I have any mortgage query.'

'The application process was far too slow.'

'Very helpful - they sort out any queries fast.'

'Everything is good with the exception of the fact they are inflexible.'