Santander mortgage customer ratings
Santander is one of the biggest mortgage lenders in the country, offering loans on properties across the UK.
The table below shows how Santander performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Application process|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 359 people told us they had their mortgage with Santander.
What kinds of mortgages does Santander offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.
When we checked in September 2020, there were 44 mortgages available from Santander. Almost all of these deals were fixed-rate - meaning your interest rate will stay the same for a set initial period.
Santander's mortgages came with a initial period of either two or five years.
Does Santander offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 16, but Santander featured 25 times, meaning it often offers competitive rates. (Data source: Moneyfacts.)
Interest rates on Santander mortgages
In September 2020, the average rate on a two-year fixed-rate mortgage from Santander was 2.02%, compared to the overall market average of 2.33%.
How much could I borrow from Santander?
Santander will lend to first-time buyers, home movers and remortgagers at 60%, 75% and 85% loan-to-value.
Santander will lend between 4.45 and 5.5 times your annual salary, depending on your earnings and the loan-to-value ratio you're borrowing at.
Can I make overpayments?
Santander's deals allow you to overpay up to 10% of the mortgage balance each year.
How can I contact Santander?
Mortgages from Santander are available directly from the lender and through mortgage brokers.
New customers can call 0800 068 6064.
Existing customers can call 0800 917 5630.
The website is santander.co.uk.