Yorkshire Bank mortgage customer ratings
The table below shows how Yorkshire Bank performed in our latest mortgage satisfaction survey.
The survey asked mortgage customers about everything from the application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June 2019 Which? survey of 3,574 members of the general public, in which 33 people told us they had their mortgage with Yorkshire Bank. Where no rating is given the sample size was too small.
What kinds of mortgages does Yorkshire Bank offer?
When we checked in September 2019, there were only around 30 mortgages available from Yorkshire Bank - a relatively small number compared to other lenders.
Offset mortgages from Yorkshire Bank
Yorkshire Bank also offers offset mortgages, where you can link up to six of your Yorkshire Bank current and savings accounts to your mortgage.
You won’t be able to earn interest on any of these accounts, but you could reduce the amount of your mortgage you pay interest on.
Does Yorkshire Bank offer interest-only mortgages?
Yes, but these are only available if you’re a private customer of either Yorkshire or Clydesdale Bank (both are part of the CYBG group).
The most you could borrow is 75% of the property’s value.
- Find out more: how interest-only mortgages work.
Does Yorkshire Bank offer the best mortgage deals?
Which? analysis has found that Yorkshire Bank offers far fewer cheap mortgages than the average lender.
In order to work this out, our experts analysed thousands of mortgages over a four-week period in August 2019. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 15, but Yorkshire Bank didn’t feature at all. (Data source: Moneyfacts.)
Interest rates on Yorkshire Bank mortgages
When we checked in September 2019, most mortgages from Yorkshire Bank were fixed-rate deals, meaning your interest rate is guaranteed to stay the same for a set number of years. These fixed-rate deals lasted two, three or five years.
The average interest rate of a two-year fixed-rate deal from Yorkshire Bank was 2.27% in September 2019, just below the industry average of 2.77%.
How much could I borrow from Yorkshire Bank?
Below we’ve outlined how much you could borrow from Yorkshire Bank, based on the percentage of the property’s value.
|Maximum loan amount||Loan-to-value|
If you’re applying for a mortgage on a new-build property, the most you could borrow for a house is 90% of the property's value, while for a flat it’s 80%.
Can I make overpayments?
Yes, although depending on your mortgage, you might have to pay early repayment charges.
How can I contact Yorkshire Bank?
- Existing mortgage customers can contact 0800 121 4203.
- New customers can call 0800 023 2201.
- Its website is ybonline.co.uk.
Buy-to-let mortgages from Yorkshire Bank
You could borrow up to 80% of a property’s value with a buy-to-let mortgage from Yorkshire Bank. You’ll need to be earning at least £30,000 and this income can’t be related to property.
Buy-to-let mortgages are available if you’re 18 and over, as well as for first-time buyers. You’ll qualify as a first-time buyer if you haven’t had a mortgage in the last 12 months.