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Yorkshire Building Society mortgage review

Find out how Yorkshire Building Society fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Yorkshire Building Society mortgages customer score YBS mortgages: what you need to know What Yorkshire Building Society's mortgage customers say about it

Praised by its customers for providing value for money, flexibility and strong service, Yorkshire BS comes 3rd overall in our comparison table - with a Customer Score of 72%. 

Yorkshire Building Society mortgages customer score

Joint 3rd out of 25 mortgage lenders



YBS mortgages: what you need to know

  • highly competitive for fixed-rate and discount deals
  • lots of zero-arrangement-fee deals
  • options to overpay.
Yorkshire Building Society mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

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What Yorkshire Building Society's mortgage customers say about it

'Offer good mortgage products and also look after existing customers.'

'They haven't been helpful.'

'They're easy to deal with, consistent and fair.'

'They do everything I would expect of a provider except provide best buys to existing customers.'

'They have never let me down and always exceed my expectations.'

'They have good rates, and their offset feature is good, but customer service and admin is very slow.'

'What you see if what you get. Very trustworthy.'

Correct as of date of publication.

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