Praised by its customers for providing value for money, flexibility and strong service, Yorkshire BS comes 3rd overall in our comparison table - with a Customer Score of 72%.
Yorkshire Building Society mortgages customer score
Joint 3rd out of 25 mortgage lenders
YBS mortgages: what you need to know
- highly competitive for fixed-rate and discount deals
- lots of zero-arrangement-fee deals
- options to overpay.
|Yorkshire Building Society mortgage satisfaction scorecard|
|Value for money|
|Keeping you well informed|
|Clarity of statements|
|Transparency of charges|
|Query and complaint handling|
|Ability to over and underpay mortgage|
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.
What Yorkshire Building Society's mortgage customers say about it
'Offer good mortgage products and also look after existing customers.'
'They haven't been helpful.'
'They're easy to deal with, consistent and fair.'
'They do everything I would expect of a provider except provide best buys to existing customers.'
'They have never let me down and always exceed my expectations.'
'They have good rates, and their offset feature is good, but customer service and admin is very slow.'
'What you see if what you get. Very trustworthy.'