Yorkshire Building Society mortgage customer ratings
The table below shows how YBS performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June 2019 Which? survey of 3,574 members of the general public, in which 40 people told us they had their mortgage with Tesco Bank. Where no rating is given the sample size was too small.
What kinds of mortgages does YBS offer?
When we checked in September 2019, there were around 130 mortgages available from YBS. These were all fixed-rate deals lasting two, three, five, seven, 10 and even 15 years.
15-year fixed-rate mortgages from YBS
In August 2019 YBS launched a range of 15-year fixed-rate mortgages where you could borrow up to 90% of the property's value.
But longer-term fixes can have relatively higher early repayment charges (ERCs). These could leave you with a bill of thousands of pounds should you want to end the deal early, for example by paying back the loan.
ERCs on 15-year fixed deals from YBS were 6% in the first five years at the time of writing. On a £250,000 loan for example, that would equal an ERC of £15,000.
Does Yorkshire Building Society offer interest-only mortgages?
Yes, the most you could borrow is 75% of the property's value with an interest-only mortgage.
Does YBS offer the best mortgage deals?
Which? analysis has found that YBS offers fewer cheap mortgages than the average lender.
In order to work this out, our experts analysed thousands of mortgages over a four-week period in August 2019. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 15, while YBS featured six times. (Data source: Moneyfacts.)
Interest rates on YBS mortgages
When we checked in September 2019, the mortgages available from YBS were all fixed-rate deals, meaning your interest rate is guaranteed to stay the same for a set number of years.
The average interest rate of a two-year fixed-rate deal from YBS was 2.13% in September 2019, lower than the industry average of 2.77%.
How much could I borrow from YBS?
Below we’ve outlined how much you could borrow from YBS, in relation to the percentage of an existing property’s value.
|Maximum loan amount||Loan-to-value|
|£550,001 - £1m||75-85%|
|£1,000,001 - £5m||Less than 75%|
For new build properties you could borrow up to £550,000 at 90% of the property’s value.
Can I make overpayments?
This will depend on your mortgage, including any overpayment limits and if you have to pay an early repayment charge.
If you make an overpayment, this will immediately reduce the amount of interest you’re charged on your mortgage.
How can I contact YBS?
- Existing mortgage customers can call 0345 1200 200.
- New customers can contact 0345 166 9510.
- Its website is ybs.co.uk.
YBS mortgage eligibility
Income and employment
You don’t need a certain amount of income to be eligible for a mortgage from YBS.
But if you’re a temporary or zero-hour contractor, you won’t be eligible for a mortgage from YBS.
Leasehold properties must have at least 85 years left on the lease at the start of the mortgage.
The initial ground rent must also not be higher than £1,000 a year.