Yorkshire Building Society mortgage customer ratings
The table below shows how YBS performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Application process|| |
|Value for money|| |
|Keeping you well informed|| |
|Clarity of statements|| |
|Transparency of charges|| |
|Query and complaint handling|| |
|Ability to overpay or underpay mortgage|| |
|Online access|| |
Star ratings based on a June 2018 Which? survey of 3,560 members of the general public, in which 53 people told us they had their mortgage with Yorkshire Building Society. Where no rating is given the sample size was too small.
What kinds of mortgages does YBS offer?
When we checked in July 2018, there were just under 100 mortgages available from YBS. A small number of these were discount mortgages, while the rest were fixed-rate deals lasting two, three, five or ten years.
YBS also offers a range of offset mortgages, where you can move some of your savings into an ‘Offset Savings Account’. Instead of earning interest on your savings, you can reduce the amount of your mortgage loan you pay interest on.
An offset mortgage from YBS also has an ‘Offset Plus’ option, where your family and friends can link their savings to your mortgage.
YBS currently doesn’t offer buy-to-let mortgages.
Does Yorkshire Building Society offer interest-only mortgages?
No, YBS doesn’t currently offer interest-only mortgages.
Which? Mortgage Advisers can find the best lenders and deals for your personal situation.
Does YBS offer the best mortgage deals?
Which? analysis has found that YBS offers more cheap mortgages than the average lender.
In order to work this out, our experts analysed thousands of mortgages over a four-week period in June and July 2018. They compiled a total of 108 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 14, while YBS featured 20 times. (Data source: Moneyfacts.)
Interest rates on YBS mortgages
When we checked in July 2018, most mortgages from YBS were fixed-rate deals, meaning your interest rate is guaranteed to stay the same for a set number of years. These fixed-rate deals were available for two, three, five or ten years.
The average interest rate of a two-year fixed-rate deal from YBS was 2.02% in July, compared to the industry average of 2.81%.
How much could I borrow from YBS?
Below we’ve outlined how much you could borrow from YBS, in relation to the percentage of the property’s value.
|Maximum loan amount||Loan-to-value|
|£500,000||95% (for customers purchasing a property)|
|£500,000||90% (for customers who are remortgaging)|
|£500,000 - £1,000,000||85%|
Can I make overpayments?
This will depend on your mortgage, including any overpayment limits and if you have to pay an early repayment charge.
If you make an overpayment, this will immediately reduce the amount of interest you’re charged on your mortgage.
How can I contact YBS?
Existing mortgage customers can call 0345 1200 200, while new customers can contact 0345 166 9510.
Its website is ybs.co.uk.
YBS mortgage eligibility
Income and employment
You don’t need a certain amount of income to be eligible for a mortgage from YBS.
If you’re in permanent employment, you’re not required to have worked for your current employer for a set amount of time before you can apply for a mortgage.
However, if you’re a temporary or zero-hour contractor, you won’t be eligible for a mortgage from YBS.
Leasehold properties must have at least 85 years left on the lease at the start of the mortgage.
The initial ground rent must also not be higher than £1,000 a year.
Mortgages for older borrowers
If you’re applying for a mortgage that will be repaid when you’re over 75, YBS said it generally doesn’t believe it would be in your best interests to lend to you. However, it can assess cases on an individual basis, which includes applications from customers who will be older than 75 at the end of their mortgage.