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Which? reveals best and worst kitchen brands

We've rated big brands such as Ikea and John Lewis

We’ve compiled the views of thousands of customers to reveal the best and worst kitchen brands – and there’s a gap of almost 20% between the top and bottom scoring brands. 

In November 2014 we asked 2,595 Which? members about their experiences with the kitchen brand they bought from. 

Our survey results have enabled us to rate and rank the likes of Homebase, Ikea, John Lewis, Magnet, Wren Living and Wickes.

Visit best and worst kitchen brands to find out how each brand fared – and which name emerged victorious with an impressive 85% customer score.

Best kitchen brands

As well as giving each brand a customer score, which is based on how satisfied customers were with the brand and how likely they were to recommend it to a friend, we have awarded star ratings for customer service, quality of products, quality of finish and value for money. 

The top brand scored four and five stars across the board, while the bottom brand only scored three across all measures. 

In addition to customer ratings, you can find out the design and installation services each brand offers, see how prices compare for each brand, and browse through a collection of images of their ranges. 

Kitchen installation

We also asked Which? members about their kitchen installation, if it was installed by the brand they bought it from. We’ve rated five brands’ installation, and the highest-rated brand has a customer score of 85% and the lowest scores 65%.

Each brand was given star ratings for arranging the installation, speed, quality, the mess made during the installation, whether the installer kept to the times arranged and their communication.

Find out which brand’s kitchen installation was more of a pain than a pleasure on our kitchen installation page.

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