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17 May 2021

Sky broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Sky broadband – including whether to sign up for one of its deals
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Yvette Fletcher

Sky is one of the biggest broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? survey. How does it do this time around?

Use Which? Switch Broadband to find the best broadband deal for you.

Sky broadband review

Below you’ll find a range of information about Sky broadband. Which? Members can also read our full review, including:

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Sky broadband customers on their experiences
  • Compare all of Sky's broadband deals.
  • And get access to our Sky broadband satisfaction survey results.
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
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We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

What is the latest Sky router?

All new Sky Broadband customers receive the newer Sky Q Hub router. Sky claims this is its fastest ever router, delivering its 'most reliable Sky broadband experience via dual-band wireless technology'.

In our review, the Sky Q Hub did the basics well, but was found lacking in some areas. Read our review of the Sky Q Hub.

Sky broadband deals

Sky doesn't offer broadband-only deals. You'll need to pay line rental to Sky and, as a minimum, get a combined broadband and phone deal. However, it's more common for Sky customers to take a combined broadband, phone and TV package.

Sky often runs promotions, which may provide attractive introductory offers for some customers. Unlike many providers, Sky doesn't offer a line-rental saver option, which means you can't get a discounted rate for paying a year's rental in advance.

Sky's broadband deals are available with 'Boost' for an additional fee - this adds in Sky's guarantee that wi-fi will work in every room of your home, plus benefits including engineer visits on evenings and weekends, and additional parental controls.

If you're taking a package that includes TV, you can bundle in a variety of TV options, but be aware of prices stacking up.

All contracts now last 18 months. Sky's packages aren't restricted by a fair-usage policy or any traffic management. Plus, you'll be able to stay online when you're out and about thanks to free and unlimited public wi-fi access at hotspots via the Sky WiFi app.

If you want a package that includes a pay-TV service, read our Sky TV and broadband provider review.

Sky broadband speeds

Sky now offers just three packages. The standard broadband 'Essential' package has an average speed of 11Mbps, and its widely available fibre package 'Superfast' has an average speed of 59Mbps. 

Speedier 'Ultrafast' broadband is also available in limited areas - this has an average speed of 145Mbps.

To compare prices and see more details on each package, read our Sky broadband package reviews.

Need to get in touch with Sky?

Bookmark our Sky Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.


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