Sky broadband review
Sky is one of the biggest broadband providers in the UK, and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? survey. How does it do this time around?
Sky broadband review
Below you’ll find a range of information about Sky broadband. Which? Members can also read our full review, including:
- A full breakdown of how its customers rated it for key factors, such as the technical support it provides
- Quotes from real Sky broadband customers on their experiences
- Compare all of .
- And get access to our Sky broadband satisfaction survey results.
|Speed||Reliability||Ease of set up||Value for money||Ease of contacting||Customer service||Technical support||Customer score (%)|
We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.
What makes a Which? Recommended Provider?
Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.
That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.
What is the latest Sky router?
All new Sky Broadband customers receive the newer Sky Q Hub router. Sky claims this is its fastest ever router, delivering its 'most reliable Sky broadband experience via dual-band wireless technology'.
Sky broadband deals
Sky doesn't offer broadband-only deals. You'll need to pay line rental to Sky and, as a minimum, get a combined broadband and phone deal. However, it's more common for Sky customers to take a combined broadband, phone and TV package.
Sky often runs promotions, which may provide attractive introductory offers for some customers. Unlike many providers, Sky doesn't offer a line-rental saver option, which means you can't get a discounted rate for paying a year's rental in advance.
Sky's broadband deals are available with 'Boost' for an additional fee - this adds in Sky's guarantee that wi-fi will work in every room of your home, plus benefits including engineer visits on evenings and weekends, and additional parental controls.
If you're taking a package that includes TV, you can bundle in a variety of TV options, but be aware of prices stacking up.
All contracts now last 18 months. Sky's packages aren't restricted by a fair-usage policy or any traffic management. Plus, you'll be able to stay online when you're out and about thanks to free and unlimited public wi-fi access at hotspots via the Sky WiFi app.
Sky broadband speeds
Sky now offers just three packages. The standard broadband 'Essential' package has an average speed of 11Mbps, and its widely available fibre package 'Superfast' has an average speed of 59Mbps.
Speedier 'Ultrafast' broadband is also available in limited areas - this has an average speed of 145Mbps.