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21 October 2020

Sky broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Sky broadband – including whether to sign up for one of its deals
WhichEditorial team

Sky is one of the biggest broadband providers in the UK and offers a wide range of packages – but it hasn't always been rated highly by its customers in the Which? survey. How does it do this time around?

Use Which? Switch Broadband to find the best Sky broadband deal for you.

Sky broadband review

In this in-depth review of Sky broadband, we'll:

  • give you a full breakdown of how customers rated it on key factors, including technical support
  • show you how Sky compares with all the other major internet service providers (ISPs), including BT, TalkTalk and Virgin
  • tell you what real Sky broadband customers say about their experiences
  • assess the equipment on offer from Sky
  • explore Sky's latest deals and offers
  • reveal the level of complaints made to Ofcom by Sky customers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now to unlock the table.

Sky broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so we only give the award to companies we feel charge a reasonable price for their services. If they charge too much they're not eligible to be Which? Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

View all Broadband