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Dollar car hire review
Who is Dollar?
Dollar was originally called Dollar Rent A Car when it launched in 1965 in Los Angeles. It became the low-cost arm of the Hertz group in 2012 and now has offices around the world, but the majority are located in the US and Canada.
Which? verdict
Its very poor 56% customer score and two-star customer service rating suggest that you should steer clear.
Visit dollarcarrental.co.uk.
Dollar customer ratings
If you want to see how Dollar measures up to its rivals, read our best and worst car hire companies page.
| Car hire company | Which? Recommended Provider? | Customer score |
|---|---|---|
| Dollar | No | 56% |
Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company.
What’s Dollar like?
Dollar received one of the worst customer scores in our survey – a dreadful 56%.
Its main downfall is its customer service, for which it received an abysmal two stars out of five. One customer told us that they encountered a ‘miserable’ man on their desk and another said they felt that Dollar ‘refused to accommodate’ them.
Despite being a budget operator, Dollar also only received an average three-star rating for its overall value for money.
Alamo is a far better bet for car rental in the US.
Planning a road trip? Find the best car hire insurance in the US and Canada for 2025.
Should I book with Dollar?
No. Its dreadful customer score and poor customer service rating suggest it’s best avoided.
Find out how to get cheaper car hire.