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Updated: 26 Apr 2022

Dollar review

We survey thousands of real car hire customers to give you an independent, unbiased rating of Dollar and let you compare it with 12 other car rental companies.
Guy Hobbs

Dollar is part of the Hertz Group and rents most of its cars in its home turf of the USA and Canada. However, it also has a branch network that spreads across the globe.

Which? verdict: Dollar hires out good-quality vehicles, but its value-for-money rating is poor, giving it an overall customer score of 67%.

Visit Dollarcarrental.co.uk

Dollar customer ratings

If you want to see how Dollar measures up to its rivals, read our best and worst car hire page.

Car hire company: Dollar (31)
Which? Recommended ProviderCustomer score
Clarity of final hire costCustomer serviceAge, condition & mileage of carValue for money
We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.

What's Dollar like?

Dollar is one of the less commonly used providers in our survey but performed reasonably well. Customers were most impressed with its fuel policy, earning it five stars out of five, and they also gave it four stars for the age, condition and mileage of its cars. One customer remarked that the vehicle they’d rented was ‘almost new and in very good condition'.

People also seemed pleased with how easy it was to return cars – a hassle-free way to end a trip. 

Despite its positive points, Dollar’s value-for-money rating at just two stars out of five really dragged it down the rankings. Customers clearly felt that the price they’d paid didn’t match up to the service they’d received. 

Some drivers praised its customer service, though. ‘I have used Dollar many times in different locations in the US, and have invariably been very satisfied with the service,’ wrote one customer.

With mixed responses, and a poor value-for-money rating, Dollar offers a mid-table, middle-of-the-road car hire experience.

Alamo, a Which? Recommended Provider, is a far better bet for car rental in the USA.

Should I book with Dollar?

Renting with Dollar is far from a dime-store experience, but it isn’t overwhelmingly great, either. Yes, it can be relied on to provide cars that are in good condition, but if you want service that makes you feel like a million dollars, use Alamo instead.

Find out How to get cheaper car hire