28th July 2021
Dollar is part of the Hertz Group and rents most of its cars in its home turf of the USA and Canada. However, it also has a branch network that spreads across the globe.
Which? verdict: Dollar hires out good-quality vehicles, but its value-for-money rating is poor, giving it an overall customer score of 67%.
Car hire company: Dollar (31)
Which? Recommended Provider
Clarity of final hire cost
Age, condition & mileage of car
Value for money
We sampled 2,107 people in January 2019 who had hired a car in the last 12 months. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.
Dollar is one of the less commonly used providers in our survey but performed reasonably well. Customers were most impressed with its fuel policy, earning it five stars out of five, and they also gave it four stars for the age, condition and mileage of its cars. One customer remarked that the vehicle they’d rented was ‘almost new and in very good condition'.
People also seemed pleased with how easy it was to return cars – a hassle-free way to end a trip.
Despite its positive points, Dollar’s value-for-money rating at just two stars out of five really dragged it down the rankings. Customers clearly felt that the price they’d paid didn’t match up to the service they’d received.
Some drivers praised its customer service, though. ‘I have used Dollar many times in different locations in the US, and have invariably been very satisfied with the service,’ wrote one customer.
With mixed responses, and a poor value-for-money rating, Dollar offers a mid-table, middle-of-the-road car hire experience.
Alamo, a Which? Recommended Provider, is a far better bet for car rental in the USA.
Renting with Dollar is far from a dime-store experience, but it isn’t overwhelmingly great, either. Yes, it can be relied on to provide cars that are in good condition, but if you want service that makes you feel like a million dollars, use instead.