2nd August 2021
German brand Sixt began operating more than 100 years ago and has since expanded to offer car hire at locations across Europe, the USA and other key locations worldwide.
Which? verdict: While it’s still a company that can give you high-quality hire cars, there’s major room for improvement – especially with customer service and value for money.
Car hire company: Sixt (111)
Which? Recommended Provider
Average price per day
Clarity of final hire cost
Age, condition & mileage of car
Value for money
Tables notes: We sampled 2,282 people in January 2020 who had hired a car in the last 12 months. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.
Sixt has been renting cars for more than a century, so you’d think with age it would have learned the value of good customer service by now. Sadly, its most recent ratings didn't show that.
It gets an average three-star rating in five categories, and a measly two stars for value for money, so it needs to pull its socks up across the board to drag its ratings back to the level of previous years. It certainly needs to make its extra charges clearer, and easier to opt out of. And you told us it needs to be more upfront about the overall hire cost.
It did perform well for the age and condition of its cars, albeit not the full five stars it received in this category last year. And there were some positive comments from customers: ‘Very pleasant staff, not too pushy,’ one said. Others praised the quality of cars, and a few were upgraded free of charge.
Despite all this, its rating for value for money was disappointing, but no surprise. Sixt's average cost per day is higher than any other company in the survey. As one customer put it: ‘This company is rather money-grabbing’.