German brand Sixt began operating more than 100 years ago and has since expanded to offer car hire at locations across Europe, the USA and other key locations worldwide.
Which? verdict: While it’s still a company that can give you high-quality hire cars, there’s major room for improvement – especially with customer service and value for money.
|Car hire company: Sixt (111)|
|Which? Recommended Provider||Customer score||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money|
|We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
Sixt has been renting cars for more than a century, so you’d think with age it would have learned the value of good customer service by now. Sadly, its ratings didn't show that.
It gets an average three-star rating in five categories, and a measly two stars for value for money, so it needs to pull its socks up across the board to drag its ratings back to the level of previous years. It certainly needs to make its extra charges clearer, and easier to opt out of. And you told us it needs to be more upfront about the overall hire cost.
It did perform well for the age and condition of its cars, albeit not the full five stars it received in this category last year. And there were some positive comments from customers: ‘Very pleasant staff, not too pushy,’ one said. Others praised the quality of cars, and a few were upgraded free of charge.
Despite all this, its rating for value for money was disappointing. And some reported being treated unfairly, including one customer who explained: 'After drop off I had an email with photos claiming that I had damaged the car although the photos did not show this damage. I strongly disputed the claim with my own photos as evidence but my points were rejected and they took an arbitrary €600 from my credit card'.