By clicking a retailer link you consent to third-party cookies that track your onward journey. This enables W? to receive an affiliate commission if you make a purchase, which supports our mission to be the UK's consumer champion.
Goldcar car hire review
What is Goldcar?
A low-cost arm of French car-hire giant Europcar, Goldcar has a large network of car rental offices across Europe.
Which? verdict
Avoid Goldcar at all costs as it's the worst provider in our survey.
Visit Goldcar.co.uk.
Goldcar customer ratings
If you want to see how Goldcar measures up against its rivals, read our best and worst car hire companies page.
| Hire Company | Which? Recommended Provider? | Customer Score |
|---|---|---|
| Goldcar | No | 52% |
Customer score is based on a combination of overall satisfaction and how likely people are to recommend the company.
What's Goldcar like?
Terrible. Goldcar has been one of the worst performers in this survey for more than a decade. Its headline prices might be low, but the two-star value-for-money rating says it all.
Goldcar also received two stars for its customer service. One customer told us that they thought Goldcar staff simply ‘didn’t care’.
We were also informed about ‘very high-pressure selling’ by multiple customers, something that we experienced for ourselves when we went undercover at Malaga and Alicante airport. Another respondent described it as ‘incompetent’ and ‘sharks’.
Customers told us that they faced long waits in Goldcar’s queues. The fleet of vehicles didn’t impress, either. One customer said they had to spend 10 minutes checking the car over, as they described it as having ‘a catalogue of prangs and marks’. Another was staggered that ‘there was so much unreported damage on the vehicle’ that they were later billed for, despite providing photographic evidence – just one of many respondents who told us that they were charged for pre-existing damage.
Should I book with Goldcar?
No. With terrible customer service and a catalogue of complaints from customers, Goldcar should be avoided at all costs.