This Canary Islands car provider is one of the top-rated car rental companies in our survey.
Which? verdict: Cicar (Canary Islands Car) gained a customer score of 91%. Customers rave about its all-inclusive prices, yet it’s one of the cheapest car hire companies. And there's nothing to pay up front, so it's very flexible if the your plans are disrupted.
|Car hire company: Cicar (40)|
|Which? Recommended Provider||Customer score||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money|
|We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
It’s the Canary Islands car companies that seem to steal the show year on year. Once again both Cicar and Auto Reisen took the top two spots in our survey results. Both have offices in the Canary Islands’ main airports and resorts, and both offer an all-inclusive price with zero excess insurance, no deposit, a free additional driver and a fair fuel policy.
And because you pay nothing until you arrive, it's always completely free to cancel or make amendments to your booking due to Covid-19, or for any other reason.
With an impressive 91% customer score, the only thing people could find to comment negatively on was the condition of cars which were slightly ‘worn’. It scored five stars in every other category we rated.
And the likely reason that its cars are not pristine is that, unlike most car hire companies, it doesn't charge you if you ding or scratch your hire car. Cicar’s all-inclusive policy with zero excess, means you can rest easy as you drive away.
One customer put it: ‘Excellent value with no hidden extras’ whilst another said its policy is ‘every car has scratches so don’t worry’.
Cicar seemed to go above and beyond all round, from the free audio guide to the island you’re visiting, to the great customer care. One customer said: ‘It’s by far the most trouble and worry-free car hire experience available' .
However, Cicar is not a Which? Recommended Provider in 2022 as we were unable to ascertain what measures Cicar has taken to mitigate against price rises and maintain a consistent supply of vehicles this year.