Europcar is a global provider of car hire services, operating in more than 140 countries.
Which? verdict: Europcar receives a middle-of-the-road customer score. There are better big brands available.
|Car hire company: Europcar (234)|
|Which? Recommended Provider||Customer score||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money|
|We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
For a big-brand name, Europcar falls short of expectations. The company did receive four stars in five categories: ease of opting out of additional extras and charges; clarity of fuel policy at pick-up and drop-off; age, condition and mileage of the car; clarity of extra charges and the return process. But it’s still got its problems.
Its telling that despite pricing itself at the lower end of the market, it gets just three stars for value for money. Many customers reported hidden or disputed charges. One explained that despite a Europcar employee signing off their car as fine on return, back in the UK they were stung. They said: ‘We discovered more than £200 had been charged to our credit card.’
When Which? asked people to send in complaints about car hire companies and we received the most grievances about dodgy damage practices from Europcar customers, so this complaint certainly isn’t isolated.
Another added that Europcar 'took every opportunity to try and sell me upgrades I didn't want. It was tiresome and a waste of time'. Hardly glowing reviews.
However, some users of the service had trouble-free experiences. Several commented on the ‘quick and easy’ hire process. Customers also seemed to be big fans of the ‘quality’ vehicles with one reporting their car was ‘virtually brand new’.
Europcar allows you to cancel for free up to 48 hours before the pick-up time.