Part of the Hertz group, low-cost provider Thrifty operates across the globe.
Which? verdict: While Thrifty has climbed the table a few places, there’s still plenty of room for improvement.
|Car hire company: Thrifty (82)|
|Which? Recommended Provider||Average price per day||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money||Customer score|
|We sampled 2,282 people in January 2020 who had hired a car in the last 12 months. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
Thrifty has a mid-table customer score of 69%. You told us it deserved four stars for the fact its fleet of vehicles was in good condition and that you were satisfied with the process of returning the car, as well as for the clarity and satisfaction with the fuel policy.
One customer said: ‘There were no problems with any aspect of the hire. It was extremely easy collecting the car and returning it and staff were pleasant.’
But some of its category rankings are not quite so positive. Its three-star customer service proved a mixed bag. One customer reported being told that if they went over the drop-off time by a few minutes they’d be charged for a whole extra day.
The record of scratches seemed to be another issue for customers, with several reporting they had to ask staff to note down damage that hadn’t been picked up before driving off.
And most concerning of all, despite marketing itself as a budget brand, with a slightly lower cost per day than many rivals, it still only scored three stars out of five for value for money.