Which? verdict: While Thrifty has climbed the table a few places, there’s still plenty of room for improvement.
|Car hire company: Thrifty (82)|
|Which? Recommended Provider||Customer score||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money|
|We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
Thrifty has a mid-table customer score of 69%. You told us it deserved four stars for the fact its fleet of vehicles was in good condition and that you were satisfied with the process of returning the car, as well as for the clarity and satisfaction with the fuel policy.
One customer said: ‘There were no problems with any aspect of the hire. It was extremely easy collecting the car and returning it and staff were pleasant.’
But some of its category rankings are not quite so positive. Its three-star customer service proved a mixed bag. One customer reported being told that if they went over the drop-off time by a few minutes they’d be charged for a whole extra day.
The record of scratches seemed to be another issue for customers, with several reporting they had to ask staff to note down damage that hadn’t been picked up before driving off.
And most concerning of all, despite marketing itself as a budget brand, with a slightly lower cost per day than many rivals, it still only scored three stars out of five for value for money.
Book with if you find a really good deal, but we think there are better car hire companies out there. was only slightly more expensive in our survey and has a much higher customer score. Find out which .