23rd July 2021
Global brand Alamo is most well-established in its home turf of the USA and Canada, but it also has branches in a host of other worldwide destinations.
Which? verdict: Which? Recommended Provider Alamo earns top marks with no pushy sales pitch and the important five stars for ‘clarity of final hire cost’ - something no other multinational company achieved. And it has an excellent Covid refunds policy, which means you won't lose out if your trip is disrupted.
Car hire company: Alamo (137)
Which? Recommended Provider
Average price per day
Clarity of final hire cost
Age, condition & mileage of car
Value for money
We sampled 2,282 people in January 2020 who had hired a car in the last 12 months. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.
US specialist Alamo has never received a better score in our survey.
Every element of the booking process was rated five stars, including the all-important 'clarity of final cost' - something no other multinational company achieved. So you can be sure you won't endure a pushy sales pitch for extras at the desk. And if you check in online, you won't even have to go to the desk. Instead you go straight to the car park, choose a vehicle from your category and drive off, which is not only convenient, it makes social distancing during the pandemic a breeze.
With five stars for the fuel policy, the age, condition and mileage of its cars and customer service, it 'gets the basics right'. But Alamo also goes above and beyond. One customer, travelling with an elderly passenger, told Which? that Alamo 'drove us to the departure lounge to avoid the long walk'.
Alamo has scrapped its fees for amendments in light of the pandemic. There’s no charge for cancellations and amendments right up to the collection date for some bookings. For the rest, you can cancel for free up to three days before pick-up.
Yet again Alamo has proved itself a worthy holder of its Which? Recommended Provider title.
Alamo’s wide choice of quality vehicles coupled with clear pricing, delivers a winning combination. It’s the best option for your next American adventure and worth looking for elsewhere for a hassle-free experience. Plus you know your money's safe if Covid disrupts your trip.