Global brand Alamo is most well-established in its home turf of the USA and Canada, but it also has branches in a host of other worldwide destinations.
Which? verdict: Alamo earns top marks with no pushy sales pitch and the all-important five stars for ‘clarity of final hire cost’ - something no other multinational company achieved. And it has an excellent Covid refunds policy, which means you won't lose out if your trip is disrupted.
|Car hire company: Alamo (137)|
|Which? Recommended Provider||Customer score||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money|
|We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
US specialist Alamo has never received a better score in our survey.
Every element of the booking process was rated five stars, including the all-important 'clarity of final cost' - something no other multinational company achieved. So you can be sure you won't endure a pushy sales pitch for extras at the desk. And if you check in online, you won't even have to go to the desk. Instead you go straight to the car park, choose a vehicle from your category and drive off, which is not only convenient, it makes social distancing a breeze.
With five stars for the fuel policy, the age, condition and mileage of its cars and customer service, it 'gets the basics right'. But Alamo also goes above and beyond. One customer, travelling with an elderly passenger, told Which? that Alamo 'drove us to the departure lounge to avoid the long walk'.
Alamo has scrapped its fees for amendments. There’s no charge for cancellations and amendments right up to the collection date for some bookings. For the rest, you can cancel for free up to three days before pick-up.
Alamo’s wide choice of quality vehicles coupled with clear pricing, delivers a winning combination. It’s the best option for your next American adventure and worth looking for elsewhere for a hassle-free experience. Plus you know your money's safe if Covid disrupts your trip.