Based in the Canary Islands, Auto Reisen offers car hire from airports in Tenerife, Fuerteventura, Gran Canaria, Lanzarote and La Gomera.
Which? verdict: If only all car hire was like this. With an impressive customer score and an excellent Covid refund policy, Which? Recommended Provider Auto Reisen convincingly demonstrates that it’s the best car hire company in the world. It’s just a shame it’s only available in the Canaries.
|Car hire company: Auto Reisen (76)|
|Which? Recommended Provider||Customer score||Clarity of final hire cost||Customer service||Age, condition & mileage of car||Value for money|
|We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.|
At Which? we often see companies performing well, year in, year out. We also see low prices. But the two very rarely come together. Yet Auto Reisen, with its affordable prices (including zero excess) and a nearly perfect customer score, is our top car hire provider.
The only areas for improvement are in the four-star ‘age/condition of the car’ category, with the company’s vehicles having often seen a fair bit of wear and tear, and the three stars for recording scratches and damage to the car at pick-up and drop-off.
However, the flipside is that you can relax in the knowledge that you won’t be penalised for minor dents and prangs, as is so common with other operators. The company has ‘a relaxed attitude towards minor scratches', one customer said. That’s because its all-inclusive prices give you full insurance, with no excess. As one customer said 'the full comp insurance is included, so there's no need to do a forensic inspection for scratches. It makes for a seamless rental.'
And because you pay nothing up front, cancellations due to Covid, or any reason, are always completely free.
The company also offers excellent customer service its prices include a free additional driver (worth £72/wk on average). Pretty much all comments from drivers were overwhelmingly positive, including that it provides 'excellent value for money with no hidden extras'.
One driver had used Auto Reisen for more than 30 years, and another called on its services four or five times a year and has ‘never experienced any problems or difficulties’.
One loyal customer summed up the Auto Reisen experience: ‘The price is always as per the original quote. There are no stupid fuel charges and no damage quibbles. I wouldn’t hire from anywhere else.'
Auto Reisen is one of the best car hire suppliers on the market, and you should have absolutely no hesitation about booking with it. And because you pay nothing up front, cancellations due to Covid, or any reason, are always completely free.