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Updated: 26 Apr 2022

Hertz review

We survey thousands of real car hire customers to give you an independent, unbiased rating of Hertz and let you compare it with 12 car rental companies.
Guy Hobbs

A true international operator, big-brand Hertz has rental locations in all four corners of the globe.

Which? verdict: Hertz ticks most of the boxes but its three-star customer service rating fails to impress.

Visit Hertz.co.uk

Hertz customer ratings

If you want to see how Hertz measures up to its rivals, read our best and worst car hire page.

Car hire company: Hertz (212)
Which? Recommended ProviderCustomer scoreClarity of final hire costCustomer serviceAge, condition & mileage of carValue for money

We sampled 2,282 Which? members in January 2020, a further 843 in January 2021, and a further 657 in 2022. Sample size is in brackets. Customer score combines overall satisfaction and likelihood to recommend. A dash means not enough responses to calculate that category.

What's Hertz like?

Hertz may not top our table, but it’s fair to say that it has many satisfied users, as reflected in its overall customer score of 70%.

Numerous people in our survey told us that they found it offers an ‘easy’ and ‘smooth’ service, and one said: ‘I have found them consistently efficient, fair and transparent for many years.’

Customers who are members of the Hertz Gold Plus Rewards scheme are its biggest fans. The scheme is free to join and its perks include being able to skip the queue when collecting or returning a car and having an additional driver at no extra cost.

One hirer commented: ‘As a Hertz Gold member, my car is always ready, I don’t need to go to the desk and it's a smooth hire process'. Gold members told us that they often get free upgrades, too, or at the very least a wide choice of vehicles.

The company’s three-star rating for customer service suggests that things aren’t so rosy for everyone who uses Hertz, though. A couple of customers noted how long Hertz held on to their deposits and there were a few isolated incidents where people felt unfairly treated, including one where a customer was charged over £100 for cleaning the car when they returned it.

Hertz is reasonably priced, but our survey shows the average cost of rental has increased by 131% since before the pandemic - one of the steepest price rises of the major brands. Hertz told us it has 'longstanding relationships with major car manufacturers to help us in the current supply constraint environment'.

Should I book with Hertz?

Hertz seems to please most of its customers, most of the time – especially its Gold Plus members. But if you want more of a guarantee of an excellent experience, we would recommend looking at Enterprise instead.