Best and worst kitchen brands
A new kitchen is a big investment – so it makes sense to choose a brand that customers love and a kitchen that was rated highly in our lab assessments.
We assessed 21 kitchens from all the big-name brands in our lab and asked 3,848 kitchen owners to tell us what they think of their kitchen and the process of buying it.
The best kitchens from highly rated brands have earned our sought-after Best Buy.
Our overall scores incorporate both lab assessment results and customers' feedback to give you a rounded view of buying and owning a kitchen.
Best Buy kitchens
Below we’ve listed all of the kitchen ranges that we tested, alongside their lab assessment score. The table also shows brands' customer score and ratings for customer service and how well their kitchen lasted from our customer survey. The overall score takes into account both the lab assessment results for the named kitchen and customer feedback about the brand.
Kitchens from only four brands were named Best Buys. The top overall score was 81%, while the lowest-scoring kitchens gained 62%. All Best Buys scored more than 75% overall.
Overall score is made up of 60% lab test score of the named units (40% loading units, 40% quality, 10% drawers and runners, 10% hinges) and 40% survey score about the brand (customer score, customer service and durability are equally weighted). The brand-level customer survey was conducted online in March 2021 with 3,848 Which? members who bought a new kitchen in the past 10 years.
Visit each brand's dedicated page to see more detailed ratings from our customer survey, including how customers rated brands for quality, value for money and their design and planning services.
Kitchens on test
Kitchens from the biggest brands were sent to our lab to find out how well built they are and how they stand up to everyday use from the whole family.
Many of the national kitchen companies each sell one or two kitchen ‘carcasses’ (ie the basic cabinets and drawers) which they use across all of their kitchens. Different doors and accessories are added to them depending on which range you choose.
For each different carcass, we looked at a drawer unit, a floor cupboard unit and a wall unit, both with shelves.
In the table below we've listed the overall lab assessment score (the same as above) with more detail from different tests. The highest-scoring kitchen gained 88%; more than 20 percentage points more than the lowest lab score.
Next steps towards your new kitchen
Besides deciding where to buy your kitchen, consider the following to help get your kitchen design perfect, choose a style that suits you and keep your kitchen renovation on track: