Best kitchen brands
By Liz Ransome-Croker
Article 9 of 13
To help you decide whether or not you should buy an Ikea kitchen, find out what its customers think of its kitchens and customer service, and whether it was rated highly enough to be considered for a Best Buy.
We've surveyed thousands of kitchen company customers to reveal how Ikea kitchens compare with rival brands such as Howdens Joinery, John Lewis and Magnet.
Which? members can log in now to unlock the tables below and see how Ikea was rated for by its customers for durability, quality of products and finish - overall as well as for its separate components - customer service and value for money. You can also read comments from Ikea kitchen owners.
Logging in will also reveal whether Ikea scored highly enough to be rated in our survey to be assessed in the lab by experts, and whether it made the cut to be a Which? Best Buy - only three brands were worthy.
If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.
Ikea customer satisfaction survey results
In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.
We also ask customers to rate specific elements, including value for money and quality, from one to five stars.
Visit our page on the best and worst kitchen brands to see how Ikea compares with other brands.
Ikea kitchen units, doors, drawers and worktops
This time, in our survey, we also asked people to rate the quality and durability of the different components of the kitchen they bought, as well as overall.
Ikea kitchens installation
We weren't able to rate Ikea's kitchen installation in our survey, as not enough people got their kitchen fitted by Ikea - 39% of people who bought an Ikea kitchen fitted it themselves. Only 9% of people in our survey overall fitted their own kitchen.
See how other kitchen brands, such as Homebase and Wickes, were rated for installation, by visiting our kitchen installation page.
Click through our gallery to see a range of Ikea kitchens across different prices and styles, including modern and traditional kitchens.
Ikea kitchens are at the lower end of the price scale compared with other kitchen brands. Most Ikea kitchens are more contemporary than traditional, with many in white or wood effect.
Ikea has a kitchen system called Metod, which Ikea says: 'gives you complete freedom to personalise your kitchen layout, style and functionality, whatever your size of room or budget.'
Cost of a mid-range Ikea kitchen: Log in now to discover the price of a mid-range Ikea kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.
This will also unlock Ikea’s scores, as well as our kitchen costs page, where you can see how Ikea compares on price with other kitchen brands and how we collected these prices. You can also find out how much the average kitchen costs and read our tips on how to keep costs down.
Planning/design service: Free design service in store, or you can have a home visit (at extra cost) where the designer will measure up and advise as to what is best for you. Ikea offers free kitchen planning software that can be accessed online at home.
Installation: Optional fitting service at extra cost. It's not carried out by Ikea installers, but is organised by Ikea. All Ikea units come ready to self-assemble.
Kitchen appliances, flooring and tiles: Large kitchen appliances from a couple of brands, fitted at extra cost - visit our home appliances page to find the best appliances for you. Ikea doesn't supply kitchen flooring or tiles.
Which? kitchen survey and assessments
To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchen they had bought in the last 10 years, and their experiences with the brand they bought it from.
In 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey.
See how the brands compared in our survey on our page on the best and worst kitchen brands, and find out more about our assessments on our Which? Best Buy kitchen units page.