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5 January 2021

John Lewis kitchens

Discover what John Lewis kitchen owners think of the brand and its kitchen installation service, and whether its units made the cut to be a Best Buy.
John lewis kitchens 435131
Liz Ransome-Croker

We've compiled the views of more than 2,000 Which? members on their kitchens and sent kitchen units from all the major kitchen brands, including John Lewis, to the lab. How does it measure up to other big-name kitchen brands such as Wren Kitchens and Howdens?

Overall scores for the kitchen units we assessed range by more than 20 percentage points, as you can see in the graphic below. This reveals that there are big differences in the customer experience and quality of the unit between brands.

Which? members can log in now to unlock the overall score above and also see how John Lewis was rated by customers for its durability, customer service and value for money, and how its units fared in our lab tests. 

Logging in will also give you access to comments from customers revealing their first-hand experience, and reveal what its customers think of its installation service.

If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.

This will also give you access to our best and worst kitchen brands page to see how Ikea compares to its rivals.

John Lewis kitchen units

Log in now to reveal the results in this table as well as all of the information on this page.

John Lewis kitchen units lab test results
Unit Lab score Quality Loading shelves, drawers and doors Drawers and runners Hinges
Cam & Dowel
City Line (now discontinued)
Glue & Dowel
Ratings are overall and encompass a number of different assessments

Alongside our survey, we've assessed kitchen units in lab conditions to see whether they're worthy of a Best Buy logo.

When these were combined with ratings from our survey, brands need to score more than 70% overall to be in with the chance of a Best Buy award.

To find out more about exactly how we assessed kitchen units in our lab see our page on how we test kitchen units.

John Lewis customer satisfaction survey results

Log in now to find out how John Lewis was rated by its customers.

John Lewis kitchens survey ratings
Customer score
Customer service
Value for money

In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.

We also asked customers to rate specific elements, including value for money and durability, on a seven-point scale from very poor to excellent.

Visit our page on the best and worst kitchen brands to see how John Lewis compares with other all of the other brands.

John Lewis kitchen doors, worktops and drawers

John Lewis kitchen doors, worktops and drawers
Quality of doors Quality of worktops Durability of doors Durability of worktops Durability of drawers

We also asked people to rate the durability of different components of the kitchen they bought, as well as the quality of worktops and doors.

Visit our page on the best and worst kitchen brands to see how kitchen owners also rated different materials for these components for quality and durability.

John Lewis kitchens installation

John Lewis kitchens customer installation ratings
Customer score Arranging Speed Installation quality and finish Mess during and after installation Keeping to arranged times Communication Resolving problems

As well as asking customers about their experience with buying a kitchen, we also asked them about the installation service.

Log in or join Which? to see what John Lewis's customers had to say about its installation service.

You can also visit our kitchen installation page to see how John Lewis's star ratings companies to the other brands we were able to rate, including Magnet and Wren Kitchens.

John Lewis kitchens customer comments

As well as rating the brands, we asked customers to give us more details about their experiences. 

Log in now to find out what John Lewis's customers had to say about the brand, or join Which? to gain access immediately to all of this and more.

John Lewis kitchens

John Lewis's range of kitchen styles includes traditional and modern designs, many of which are available in a number of paint colours. Its kitchens are made bespoke to meet your requirements, so no two John Lewis kitchens are the same. 

Its own-brand kitchens can also be complemented by German brand Alno's kitchens. All drawers and doors come with soft-close dampers as standard and are detachable for cleaning. 

You can look at John Lewis fitted kitchens in all of its stores, except for John Lewis Trafford, Knight & Lee, Southsea, Exeter, Heathrow and St Pancras International, and At Home branches.

How much does a John Lewis kitchen cost?

Log in now to discover the price of a mid-range John Lewis kitchen when we went undercover to visit each brand to ask for a specific kitchen layout in summer 2017.

This will also unlock John Lewis’s scores, as well as our kitchen costs page, where you can see how John Lewis compares on price with other kitchen brands and how we collected these prices. 

You can also find out how much the average kitchen costs and read our tips on how to keep costs down.

Does John Lewis have a kitchen planner/design service?

You can choose between an in-store or virtual appointment to plan your kitchen. Both are free (there used to be a £50 planning fee, refundable if you bought a John Lewis kitchen).

In-store appointments are with fitted kitchen partners who will show you all the options available and discuss your ideas before arranging a session with a kitchen planner.

Virtual appointments are via video call and last 60 minutes. You'll discuss style, function and budget with a kitchen planner. If you know exactly what you want and have measurements ready, you can start planning.

John Lewis doesn't offer planning software.

Does John Lewis install kitchens?

There is an optional fitting service at extra cost. It's not carried out by John Lewis installers, but is organised by the company. All units come pre-assembled, and some elements, such as mantles, come custom made.

Does John Lewis sell kitchen appliances, flooring and tiles?

Yes it sells large kitchen appliances from a range of brands, kitchen flooring and wall tiles, all fitted at extra cost - visit our home appliances page to find the best appliances for you. 

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