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Mobile phone provider reviews

EE mobile review

By Hamse Yusuf

Article 3 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We regularly survey thousands of mobile phone customers so we can tell you exactly how EE compares to other mobile phone providers.

How good is EE mobile? 2018 Which? mobile provider satisfaction survey

Before signing up for a new phone deal, read our review of EE to see how it did in our regular mobile phone satisfaction survey.

In our latest survey we spoke to more than 3,500 real customers from 13 of the biggest phone providers including EE, O2, Vodafone and Three. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get.

In this in-depth review of EE mobile, we'll:

  • give you a full breakdown of how its customers rated it for key factors, including customer service, value for money and incentives.
  • report quotes from real EE mobile customers on their experiences.
  • tell you whether it's a Which? Recommended Provider.
Only logged-in Which? members can view the results in the table below. If you’re not yet a member, you can get instant access by joining Which? today.
EE customer satisfaction survey results
Recommended Provider Customer service Ease of contacting Value for money Incentives Customer score
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Table notes: Ratings and scores based on a survey of mobile phone customers conducted in February 2018.

How good is EE's mobile coverage?

EE offers 2G, 3G and 4G coverage.

In our latest analysis of 4G phone coverage, performed in conjunction with coverage experts OpenSignal, we found that EE continues to offer average 4G download speeds that are far in excess of those available from rival networks. And while all four networks have improved the availability of their 4G networks, EE customers still have the best chance of getting a 4G signal and are able to access 4G 79% of the time.

Read the full analysis in our guide, Which mobile phone network has the best coverage?.

You can check coverage where you live using our free interactive coverage map. Simply enter your postcode into the map and it will tell you how good EE's signal is in your area, as well as comparing it with the other providers.

EE's deals and incentives

EE offers a range of 4G plans, including both SIM-only options and those with a supplied handset. If you want the latter – as most people do – then there are three different types of pay-monthly deal:

  • 4GEE Essential – the standard pay-monthly package including EE's regular 4G speeds (up to 20Mbps) plus a range of inclusive minutes, texts and data.
  • 4GEE – includes faster 4G speeds (up to 60Mbps) and 500MB of data to use in the EU.
  • 4GEE Max - includes faster 4G speeds (up to 60Mbps), larger data allowances, the ability to use your regular data allowance in the EU and 24-months free access to BT Sport.

Families can also make use of EE's shared plans, which allow them to add up to five different devices to one inclusive plan.

EE offers a range of incentives (although customers we surveyed told us they were unimpressed by what was on offer). Pay-monthly phone users can stream music with Apple Music or watch BT Sport (both available free of charge for three to six months - 24 months of free BT Sport for 4GEE Max customers) and can prevent nasty bills by capping their data usage and getting alerts when they're near the end of their allowances.

Meanwhile pay-as-you-go customers can top up their phones and then use the credit to buy the most appropriate pack with its inclusive allowance of minutes, text or data. EE adds a new pack automatically every seven or 30 days and takes the cost from your credit. Do this for three months and EE will give you free minutes, texts or data.

EE stores

EE is one of the biggest phone providers and has more than 500 shops in the UK, meaning that it's pretty easy to get help and advice.

You can check where you nearest branch is by using the EE store finder or by calling EE customer service on 150 (from an EE mobile) or 0800 956 6000.

Complaints about EE

Telecoms regulator Ofcom regularly publishes information on the number of complaints it gets about the main mobile providers.

In its latest report, covering the fourth quarter of 2017 (October to December), EE generated a low level of complaints – four per 100,000. That's well below the level of complaints generated by BT Mobile and Vodafone (11 per 100,000), but can't match Tesco Mobile's extremely low rate (1 per 100,000 customers).

Ofcom also takes action against companies that break regulatory rules and in January 2017, it fined EE £2.7m for overcharging more than 30,000 customers.

Read in-depth reviews of all the major phone networks in our mobile phone providers guide.

Recommendations you can trust

Which? is independent - we work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.

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