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22 October 2020

Inntravel

Self-guided tour provider 91%
Which? Team

Who is Inntravel?

Inntravel offers a range of self-guided walking, cycling and activity holidays, with its (mainly European) itineraries aimed at independently minded travellers who enjoy good food, characterful accommodation and flexibility.

Which? verdict

Inntravel is setting the standard for self-guided holidays – it’s a Which? Recommended Provider.

Inntravel customer ratings

WRP Avg price per day: short haul/long haul Accommodation Customer service Description matching reality Organisation of holiday Value for money Customer score
Approve icon
£150/ - 91%

If you want to see how Inntravel measures up to its rivals, read our best and worst self-guided tour providers page.

What's Inntravel like?

Inntravel is fully deserving of its place at the top of our table of self-guided tour providers. Customers appreciated how well organised its holidays are. One satisfied traveller said their holiday was ‘beautifully planned and delivered’, while another said Inntravel’s organisation of their trip was ‘second to none’. The off-the-beaten track itineraries and comprehensive touring notes also won plaudits from travellers, with several telling us that their trip was personally tailored to them.

Its five-star customer service means that problems will be resolved efficiently. One customer experienced a problem during their holiday that was not Inntravel’s fault, but it still ‘sorted it out quickly and refunded me when I returned home for the missed activities’.

At an average cost of £150 a day for a short-haul break, it’s not the cheapest company around, but with its four stars out of five value-for-money rating, you certainly won’t be throwing your cash away when you book with Inntravel. And because the descriptions of the holidays it offers perfectly match the reality, you know exactly what you’re going to get before parting with your money.

The company scored a slightly lower three stars out of five for accommodation, but that’s no lower than any of the other self-guided tour operators we’ve reviewed. Many customers were wowed with the quality of hotels and B&Bs it offers, although several others simply described the accommodation as ‘good’, which may explain why it didn’t score higher in this category.

Did Inntravel refund customers during coronavirus?

Unlike some of its rivals, Inntravel didn’t drop the ball when coronavirus struck, issuing full cash refunds within 14 days to customers whose trips had been cancelled because of the pandemic.

Should I book with Inntravel?

Inntravel offers very well-organised itineraries. If you’re keen to explore at your own pace and have the budget available for its holidays, we think you’re likely to have an exceptional trip. That’s why we’ve made it a Which? Recommended Provider.