4th August 2021
Riviera Travel provides escorted tours for the ‘discerning’ traveller in a wide range of destinations, offering what it calls ‘affordable luxury’. The company also promotes holidays exclusively for solo travellers.
impresses with its high-quality itineraries and accommodation, as well as its excellent customer service. When it comes to escorted tours, the company is among the best – which is why it’s a Which? Recommended Provider.
With half a dozen ways your holiday can be disrupted or cancelled, from traffic lights changing to a future lockdown, it’s crucial you book with a provider that has an excellent flexible booking policy. Which? analysis found Riviera has one of the best.
Travel bans, lockdowns, destinations moving to amber and needing to quarantine on arrival qualify customers for full refunds. Rebooking is possible if your country moves to the amber list. Plus, Riviera pays for Covid tests if necessary.
Avg price per day: short haul/long haul
Description matching reality
Organisation of holiday
Value for money
Riviera Travel is a consistent favourite in Which? surveys. Although well known for its river cruises, here we look at what customers thought of its escorted tours. With an impressive array of five-star ratings, Riviera is an accomplished operator across the board. The operator received glowing praise for its ‘excellent’ staff, who are knowledgeable and helpful – even when grappling with problems outside of their control. One customer described their guide as ‘brilliant’ at sorting everything out when he was the victim of a crime during the holiday.
Customers like the well-planned itineraries, which take in a variety of cultural destinations and activities, but still allow enough free time for exploring alone. There are also no nasty surprises on its trips, with accurate descriptions in its brochures: ‘Riviera did everything that they said they would, but exceeded expectations. We had the impression that care had been taken to provide a quality experience.’
At £150 and £161 a day, on average, for its short-haul and long-haul trips, respectively, Riviera Travel is very competitively priced. But that doesn’t mean the company scrimps on quality – especially when it comes to its ‘memorable’ accommodation. Food was also described as ‘fabulous and authentic’. As one customer summed up: ‘It includes so much that other companies would expect you to pay extra for.’
Note that rival Trailfinders still managed to outclass Riviera Travel with a customer score of 88% – versus Riviera’s very respectable 84%.
Yes. Riviera Travel’s top-notch organisation skills, matched with its excellent tour guides and accommodation, makes for a formidable combination. Add in its reasonable prices and you’re on to a winner.