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Uinsure home insurance review
Uinsure’s buildings and contents cover received mediocre scores
We've reviewed Uinsure's standard home insurance policy, which you can buy directly online or over the phone. It doesn't appear on insurance comparison websites.
Uninsure was founded in 2007 and its home insurance is underwritten by Ageas, Allianz, Axa, Covea and Integra.
This article is for information purposes only and doesn't constitute advice. Please refer to the insurer's T&Cs before committing to any financial products.
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This insurer isn't available on MoneySuperMarket, but you can get quotes from other insurers and compare the cheapest with our reviews.
We reviewed Uinsure's home insurance policy. Take a look at what it offers and what we scored it.
Buildings - Alternative accommodation
£200,000
★★★★☆
Buildings - Burst pipes
Included
★★★★★
Buildings - Escape of water excess
£500
★★☆☆☆
Home emergency cover limit
£1,500
★★★★★
Home emergency - central heating/boiler repair
£1,500
★★★★★
Buildings - Groundwater flooding
Not covered
0 out of 5
Subsidence excess
£1,000
★★★☆☆
Contents - Valuables unspecified single item limit
£2,500
★★★☆☆
Contents - Alternative accommodation
£20,000
★★★☆☆
Contents - Accidental damage
Optional extra with some cover included as standard
★★★★☆
Contents - Guests' belongings
£1,000
★★★☆☆
Contents - Theft of contents in the open
£1,000
★★☆☆☆
Contents - Damage to contents in the open
£1,000
★☆☆☆☆
Contents - Theft from outbuilding
£1,000
★☆☆☆☆
Contents - Damage to contents in an outbuilding
£5,000
★★★☆☆
Contents - Personal possessions cover single item limit
£2,500
★★★☆☆
Table last updated in September 2026. Next update in September 2027. We recommend checking policies before buying.
‘Below-average buildings and contents cover’
Dean Sobers, Which? home insurance expert, says:
Uinsure’s policy scores were both below average. It achieved 67% for buildings cover (vs an average of 71%) and 62% for contents cover (vs 67%).
Among its plusses was an optional legal expenses add-on with £150,000 cover. Some other policies offered a third of this.
Its accidental damage cover (which is mostly an optional add-on) includes damage caused by cleaning, which wasn’t included in the majority of policies.
It lost points for its restrictive limit for contents stolen or damaged when in the open or in outbuildings – cover was reduced to £1,000. It also had some comparatively high compulsory excesses such as £250 for personal possessions cover. With the majority of policies, the excess was half this or less.
Cash
While cover for individual belongings is typically £2,000 or more, contents policies tend to be much more restrictive when it comes to cash.
In the majority of policies we looked at, cash in the home was covered for between £250 and £750. Uinsure’s contents policy was much more generous in this respect, with a cash in the home limit of £1,500.
How good is Uinsure at handling claims?
Uinsure is underwritten by Ageas Insurance Limited, Allianz Insurance Plc, Axa Insurance UK Plc, Covea Insurance Plc and Integra Insurance Solutions Limited. With buildings-only policies, these underwriters accepted 55-75% of claims (it varied by underwriter) – the industry average is 62%. Some 5-25% of claimants with this type of policy lodged a complaint, while the average is 13%.
Meanwhile, the underwriters accepted 80-90% of claims on contents-only policies, which is higher than the average of 71%. Some 0-15% of claimants complained – 7% is the average.
When it came to claims on combined policies, the underwriters accepted 65-85% of claims – the average is 71%. Some 5-25% of claimants complained, while 12% is the industry average.
How can you save money on Uinsure home insurance?
It's not easy to compare Uinsure prices with those of other insurers. You can get a quote over the phone, on its website and via brokers, but it doesn't appear on comparison sites. But it's still worth checking out what the competition offers through other channels.
You may be able to get a discount if you buy Uinsure buildings and contents cover together.
Want to pay monthly? Uinsure charges interest of 23.7% APR, so you might be better off paying annually on an interest-free credit card.
The above information is correct as of August 2026. For more ways to save money when buying insurance, see our guide.
Visit Uinsure directly to find out more about its home insurance policy.
How does Uinsure compare with other providers?
While we didn't have enough feedback from claimants to calculate a customer score for Uinsure, its standard buildings policy scored 67% and ranks joint 29th in our standard buildings cover table. Virgin Money's standard buildings policy ranked the same.
As for contents insurance, its standard policy scored 62% – again the same as Virgin Money's standard contents cover – and sits in joint 25th among standard policies.
Uinsure home insurance: How can you claim?
You can make a claim by visiting the dedicated claims page at Unisure. Or call 0344 844 3844.
Probably not. There were better alternatives in terms of cover, and we weren’t impressed by the claims records of its underwriters.
How we rate home insurance
To be a Which? Recommended Provider, an insurer must:
Be regulated by the Financial Conduct Authority (FCA)
Be available to the general public
Have received responses from 40 or more customers in our survey
Achieve high scores in our customer satisfaction survey
Achieve an average or higher policy score
Achieve an average or higher claims satisfaction score
Policy analysis
We analyse and rate 177 aspects of cover across insurers' policies, including their key buildings and contents features, and elements applicable to both kinds of cover (such as admin fees). We use this data to award each provider policy scores for its buildings and contents cover.
Initially, we score all of the product elements out of five, reflecting how competitive each policy is in this area compared with other insurance products. We also assess how important different policy elements are to consumers when choosing and using their home insurance, and factor this in when calculating our policy scores. More important features (such as alternative accommodation cover) will have more of an effect on the score than some other features (such as cover for the contents of your freezer).
Customer survey
We also surveyed 3,419 members of the public who had made a claim in the past two years. The survey was conducted in May-June 2026.
Our customer score reflects the general satisfaction of customers with their current insurer and their likelihood of recommending it. The claims score reflects how satisfied they were with how their most recent claim was handled and their likelihood of recommending the insurer for claims.
We review a lot of policies – and being a Best Buy recognises the individual products that stood out as being the most comprehensive in our analysis. It doesn't reflect customer service. However, we won't give a provider a Best Buy where there's evidence – from our surveys or from Financial Conduct Authority data – of poor service or a poorer-than-average record of paying claims.
Buildings Best Buy policies must have a minimum buildings policy score of 73%
Contents Best Buy policies must have a contents score of at least 70%
Additionally, we look at how consistently good the cover is in policies. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the areas we've rated (find out more: how we rate policies).
Lastly, all Best Buy policies must have – or make available – the following levels of cover as a minimum:
Buildings
Flood, storm, subsidence and accidental damage cover; Cover for burst or blocked pipes; Trace and access cover (£5,000); Alternative accommodation (£50,000) with no time limit; Property owner liability (£1m); Replacement of locks or keys for external doors (£500); Home Emergency Cover (£500 and includes the central heating system).
Contents
Accidental damage cover; Theft and damage of contents in the open; Theft and damage of contents from outbuildings; Business equipment; Alternative accommodation (£15,000); Money in the home (£500); Valuables (unspecified single item limit – £2,000); Personal possessions (unspecified single item limit - £1,000); Replacement of locks or keys for external doors (£500).
We’re not influenced by third parties. We work entirely on behalf of you, the consumer – nobody else. See our statement of editorial independence for more.
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