Halifax home insurance overview
Halifax was founded as a building society in 1853 and over the years it has continued to grow and now offers a wide range of financial products such as home insurance, mortgages, loans and credit cards.
In January 2009 Halifax joined the Lloyds Banking Group, which also owns Lloyds Bank, Bank of Scotland and Scottish Widows, and its home insurance is underwritten by Lloyds Bank General Insurance Limited.
- Read our reviews of all the insurers who took part in our home insurance analysis
Does Halifax offer the best home insurance?
Here's how Halifax scored in our latest home insurance survey:

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.
How we analyse home insurance
We analyse and rate 48 key elements of standard buildings home insurance policies to come up with the buildings policy score and 67 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and weight it accordingly when calculating our policy scores.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.
Halifax's Home insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.
In detail: every part of Halifax's Home insurance rated
Table last updated in March 2020. Next update in February 2021.
Does Halifax offer different levels of home insurance cover?
Halifax also offers Ultimate home insurance, which features a higher level of cover for buildings and contents.
How did customers rate Halifax's home insurance?
As well as looking at how Halifax's home insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, join Which? and get full access to these results and all our reviews.
How Halifax's home insurance scored for seven elements of customer satisfaction
Table last updated in March 2020. Next update in February 2021.
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is Halifax's claims number?
If you need to make a claim with Halifax home insurance call 0345 300 5178 if your policy starts with the letters HAP. For all other policies call 0345 600 6001.
Halifax will ask for your policy details, so be sure to have them with you when you call to make a claim. Your claims manager will ask you details about what happened including dates, times and anyone else involved in your claim.
If your claim is complex, Halifax can arrange for you to have a face to face appointment with a personal claims consultant to help make your claim process as smooth as possible.
Find out more about claiming successfully in our guide to making a home insurance claim.
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