With a huge variety of pet insurance policies on the market that pay out in vastly different ways, finding the right cover for your pet can be difficult.
So, Which? is here to help.
Our experts have analysed the details of 70 policies from the major insurers, and scored them, allowing you to compare the best and worst policies.
In addition, we've created a unique customer satisfaction score, based on 1,343 responses from Which? members who've taken out policies with these insurers, so you can find the insurers that provide the best customer service.
This review reveals which insurers came out best for cover and for customer service, and which scored miserably - the worst-rated company got a customer score of just 44%.
John Lewis, Direct Line, Petplan, M&S Bank and LV are all included in the survey.
Which? members can login to see the results of our analysis. If you’re not already a member, you can sign up to a two month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.
| Pet insurance customer satisfaction | |||||||
| Value for money | Dealing with queries | Transparency of charges and penalties | Clarity of policy | Experience of making a claim | Regular communication | Customer score | |
 |  | - |  | | - | - | 66% |
| | | | | - | | 64% |
| | | | | | | 60% |
| | | | | | | 55% |
| | | | | - | | 55% |
| | - | - | | - | - | 53% |
| | | | | | | 52% |
| | | | | - | | 49% |
|  | | | | - | - | 43% |
| | - | | | - | - | 36% |
| Average: | - | - | - | - | - | - | 55% |
Table Notes:
In January 2018 we surveyed 1,343 pet insurance customers about how satisfied they were with their provider and how likely they'd be to recommend it to a friend. '-' means there weren't enough responses for a rating.
Providers must receive a minimum sample size of 30 for inclusion in the table.
