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Consumer Rights

Black Friday scam alert: how to shop safely

Black Friday scam alert: how to shop safely

Cyber Monday shoppers are being urged to beware of online scams over the festive period, after Action Fraud revealed that £15.4m was stolen from almost 30,000 unsuspecting shoppers last Christmas.

‘I’ve been stonewalled by Barclays months after losing £12k to a scam, how can I get my money back?’

‘I’ve been stonewalled by Barclays months after losing £12k to a scam, how can I get my money back?’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, In June, a scammer impersonating Barclays stole more than...

‘Cold calling company charged me £180 for ‘freezer cover’, how do I get my money back?’’

‘Cold calling company charged me £180 for ‘freezer cover’, how do I get my money back?’’

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted. Dear Which?, I’m a carer for a vulnerable person and...

Qualcomm abandons attempt to avoid facing UK consumers – what does it mean for you?

Qualcomm abandons attempt to avoid facing UK consumers – what does it mean for you?

Tech firm backs down in victory for 30 million UK consumers as Which?’s legal action against its alleged anticompetitive practices gathers pace.

Gift card warning: avoid getting stuck with a worthless voucher this Christmas

Gift card warning: avoid getting stuck with a worthless voucher this Christmas

Two in five people with gift cards for retailers that went bust in the past year were unable to spend their full balance, losing an average of £25 per voucher,...

Can my property managing agent charge whatever it likes for repairs?

Can my property managing agent charge whatever it likes for repairs?

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted. Dear Which?, I live in a block of flats, and...

‘My Las Vegas holiday was cancelled but Teletext won’t refund me’

‘My Las Vegas holiday was cancelled but Teletext won’t refund me’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, My family and I booked a trip to Las...

Shopping shortages: check returns policies before buying Christmas presents early, Which? warns

Shopping shortages: check returns policies before buying Christmas presents early, Which? warns

Which? is warning shoppers to check retailers’ returns policies before buying any gifts, as we found not all retailers have extended their returns policies yet. Toy retailers have joined the...

Inappropriate behaviour and booking nightmares: three in five have problems with their driving instructor

Inappropriate behaviour and booking nightmares: three in five have problems with their driving instructor

Complaints against driving instructors have risen sharply in recent years with worrying trends around inappropriate behaviour and misconduct, Which? has found.  While often seen as a significant moment in the...

‘Breakdown firm RAC abandoned us for more than 12 hours. Can I claim compensation?’

‘Breakdown firm RAC abandoned us for more than 12 hours. Can I claim compensation?’

What can you do if a breakdown provider leaves you stranded?

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