Consumer Rights
Shoppers feel pressured to buy warranties
One in four shoppers who buy a warranty in-store feel under pressure to do so, new Which? research has found.
Scam alert: fraudsters impersonating the EuroMillions winners are promising a chunk of the £115m jackpot
Fraudsters are impersonating EuroMillions winners Frances and Patrick Connolly are promising a chunk of the £115m jackpot in return for YouTube subscribers.
Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year
Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.
Rail fare rises 2019: how much more will you pay from today?
We take a look at what the 3.1% fare hike means in real terms for train passengers.
HMV on brink of collapse: consumers told to cash in gifts cards now
HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.
One in four receive an unwanted gift at Christmas
A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.
Gatwick airport flight chaos: find out your rights
Thousands of passengers are affected by the drone disruption at Gatwick Airport but they won't be able to claim compensation.
New measures announced to stop longstanding customers being overcharged £4bn a year
Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.
Triton recalls shower due to risk of electric shock or fire
Triton has recalled the Safeguard+ thermostatic electric shower due to fears it could overheat.
Three in five online shoppers’ deliveries don’t go to plan
One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.