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Consumer Rights

No-deal Brexit could cause travel chaos

From grounded flights to bus trips that can't make it across the Channel, and UK driving licences becoming worthless in Europe, it's clear that a no-deal Brexit could cause chaos for anyone who travels. It will potentially leave tourists stranded abroad and make holidays more expensive and inconvenient for millions of people.

House of Fraser customers still without refunds

Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.

Universities caught making dubious and potentially misleading claims

A new Which? University investigation found six universities that could be misleading prospective students with unverifiable marketing claims.

Are older people receiving the care they need at home?

We explore how to access home care services and how to deal with medical emergencies, in light of Age UK's new report.

Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

Public given increased protection from nuisance calls

Tough new measures are coming into force today to end the blight of nuisance calls. Consumers must be given the choice to 'opt-in' to receive these calls and rogue companies making unsolicited calls related to personal injury claims could now be fined up to £500,000.

Viagogo taken to court over secondary ticketing rights

Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.

Senior couple making PPI claim

Which? reveals the banks making PPI claims difficult

Over the next 12 months, there could be millions, if not billions of pounds left to claim for mis-sold PPI. The deadline is 29 August 2019. Use our free Which? PPI claim tool to start a claim today, before it's too late.

Exam results 2018: now you can find out what your examiner really thought

We explore how much info students can request about their exams, under GDPR. The rights apply to GCSEs, A-levels, Highers and university exams.

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

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