Consumer Rights
British gas engineer strikes: what can you do if your boiler breaks down?
Planned British Gas engineer strikes throughout February have left some customers concerned what will happen if their boiler breaks down. The GMB union says new plans from British Gas would...
Brexit: the new online shopping and delivery charges you need to know
Delivery delays, surprise charges on cross-border import costs, and a hike in card surcharges later this year – some of us have been surprised by extra charges when shopping online...
Coronavirus: extended returns policies and your rights to a refund
With high street stores shut, and government guidance instructing us to only leave home for essential reasons, you might be wondering how to return any unwanted Christmas gifts or lockdown...
More than 170 online retailers flouting refund rules
Which? is warning online shoppers to check T&Cs carefully before shopping with unfamiliar retailers even if they offer familiar ways to pay.
Brexit deal: 13 things you need to know
Which? reveals the big changes for consumers resulting from the UK-EU trade deal, from visas to Ehics, booze cruises, online shopping and more
BT faces £600m claim for ‘historic overcharging’
BT faces a claim worth almost £600 million for years of ‘overcharging landline customers’. In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009...
Brexit deal: what it means for food, prices, consumer rights and more
Which? explains how the new UK-EU trade deal will affect food, prices, rights and choices and whether it works for consumers
Eight ways to turn unloved gifts into cash
One in five of us ended up giving away an unwanted gift last Christmas, according to our survey of more than 2,000 people in the UK.* If you receive yet...
Brexit: how travel, shopping and your money could change if no deal is agreed
Which? explains how your holidays, finances and shopping could be affected if UK-EU trade deal isn't agreed by the end of the Brexit transition period.
Regift and recycle: 12 ways to have a more sustainable Christmas
Almost half of us (45%) who celebrated Christmas last year did something to reduce the environmental impact of our festive celebrations, Which? research has revealed*. Two in five of us...