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Consumer Rights

Scammers continue to masquerade as HMRC

Scammers are trying to scam people by saying they owe the HMRC money and so are facing legal action.

Concerned people at laptop

Identity fraud hits record high at almost 175,000 cases

With identity fraud numbers on the rise, Which? shares top tips on how to avoid identity fraud and how to report it if you think you're identity has been stolen.

Invalid World Cup tickets are being sold for as much as £11,000 a pair

World Cup 2018 tickets bought from unofficial sellers could leave fans standing outside Russian football stadiums - here's why you shouldn't take the risk

Woman with bucket in home

Private renters fear complaining could get them evicted

Private renters don't complain for fear of eviction, despite being entitled to complain and claim compensation against landlords for disrepair.

British trains are skipping 160 station stops per day on average

On average, trains skipped 160 stations per day across Britain. You could claim compensation if this means you're then delayed.

Mothercare recalls ‘My First Keys’ amid battery swallowing fears

Mothercare is recalling its My First Keys toy amid fears the button battery could fall out - a swallow hazard for children.

Sainsbury’s recall jars of beetroot due to glass shard fears

Shards of glass were found in a batch of sliced beetroot - find out what your rights are in a product recall.

Holidaymakers to enjoy better rights and protections from July

New package holiday regulations will align the UK with the EU Package Travel Directive and give holidaymakers better protection.

Government paper plots a consumer complaints revolution

Government Modernising Consumer Markets Green Paper plans to strengthen national enforcement of consumer rights and improve access to ADR services.

How will hackers steal your data in the future?

A new report says the number of cyber attacks is rising and the strikes are getting more aggressive. What are your rights in a data breach?

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