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Consumer Rights

A 'closed' shop sign

Five tips to avoid losing your money when a company goes bust

From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.

Travelex cyberattack: what can Travelex customers do?

Customers of Travelex who ordered money online have been left with no travel money from the company which is in the midst of a cyberattack.

Sister getting unwanted Christmas gift

‘I got a value bar of soap from Asda’ – one in four receive unwanted Christmas presents

Last Christmas, they gave you a gift. But the very next day, you gave it away. At least that’s what most people told us they did with their unwanted Christmas...

Five reasons to think twice before giving gift cards this Christmas

Almost a third of shoppers say they’re likely to give gift cards this Christmas, despite the risk of losing money if the card expires or the retailer goes bust. Gift...

Google Shopping promotedtech retailers that ignore UK consumer law

Which? finds tech retailers on Google Shopping that ignore UK consumer laws

As Black Friday sales continues to grow, we found four retailers that commonly appear through Google Shopping adverts with refunds and returns policies that weren’t compliant with UK consumer law for online shopping.

More than half of online shoppers deliveries didn’t go to plan last Christmas

Parcels delivered early, given to non-existent neighbours, thrown through bathroom windows or just left out in the street in the rain. Do you know your rights when faced with a delivery dilemma?

Which? publishes consumer agenda for government

Which? publishes its Consumer Agenda, detailing six areas where a new government should commit to making UK consumers’ lives simpler, fairer and safer. Unsafe products, fake reviews and scams must be a priority.

Currys PC World must make extended warranty sales clearer, regulator warns

The Competition and Markets Authority carried out a mystery-shopping exercise that raised concerns Currys PC World may be mis-selling extended warranties.

Vodafone technical issue sees customers hit by £10,000 bills

Vodafone has apologised after a technical error resulted in some customers receiving roaming charges of up to £10k. Don't be left out of pocket - know your rights, challenge your bill and make a claim.

Thomas Cook collapse: customer refund claims service to begin next week

Thomas Cook customers who paid by direct debit should be refunded in 14 days, but for all others Atol refunds have been delayed.

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