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Consumer Rights

£27 million lost to Bitcoin and other investment scams

Bogus bitcoin scams and dodgy investments are on the rise. We explain what Bitcoin is, how to avoid cryptocurrency scams and how to invest safely.

Already made a PPI claim? You could still be owed money

Lloyds, NatWest and Royal Bank of Scotland (RBS) have improved their payment protection insurance (PPI) complaints processes for checking against a claimant’s full policy history following a Which? investigation, but...

Microsoft email hack: what you need to know

Some people who use email addresses managed by Microsoft have had their inboxes hacked. Find out your rights.

Which? calls for product safety shake-up to tackle flood of dangerous products

The UK could be flooded with a rising tide of unsafe toys, cars and white goods if the Government does not reform the system. Which? calls for the already failing consumer enforcement system to have a major shake up.

Train pain and flight strikes: are you prepared for Easter travel disruption?

If your flight is delayed or cancelled this Easter, you could be owed compensation. If your train journey is disrupted, you could get money back.

Debenhams parent group in administration: what customers need to know

Debenhams' parent company has collapsed into administration but its stores are under new ownership so are operating as usual.

Your smart meter questions answered

We’ve answered some of the most common questions about smart meters, including what are smart meters, are smart meters bad for your health, do smart meters mean your bills will increase and what data smart meters share.

Renewed warnings about Bitcoin investment scams with fake celebrity endorsements

Ads for Bitcoin investment scams featuring fake celebrity endorsements are still a threat. Read one victim's account of how she lost £8500.

The best Mother’s Day bouquet

We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...

Currys PC World still ripping off customers with laptop fee

Currys PC World is still ripping off customers by pressuring them to pay up to £40 for a laptop setup fee, which should be optional. Despite several warnings from Which?,...

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