Consumer Rights
Complaints about complaints: train passengers fed up with how they’re treated
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.
Fresher pressure: how soon should you start looking for student housing?
More than a quarter of first-year students start looking for student housing within a matter of weeks of starting their new course.
Early elf or last-minute Santa: how late do you leave Christmas shopping?
A quarter of shoppers only start buying their Christmas presents a few weeks before but most people don't have a preference whether they buy gifts online or in-store.
Brexit worries rise sharply among over-65s
The latest consumer insight tracker data from Which? reveals that the over-65s are far more worried than they were about the consequences of Brexit for them as consumers than they were two years ago. All regions of the UK are more concerned, with Wales, the South East and the East of England all over 30 percentage points more troubled than in September 2016.
May timetable compensation: don’t miss your chance to claim money back for train chaos
If you were affected by the May timetable chaos, the good news is you could be eligible for a chunk of compensation – but if you haven’t received money back...
British Airways reveals 185,000 more passengers could be affected by cyber attack
More British Airways customers have been contacted as part of a cyber attack which accessed passenger's personal data earlier this year. Which? shares how to find out if you're part of the breach and what to do if you’re affected.
Northern universities reign supreme for student nightlife
The north’s reputation for a buzzing and eclectic student nightlife shows no signs of letting up, the Which? University Student Survey 2018 reveals. The University of Leeds, University of Liverpool,...
Thousands targeted by TV licence refund scam
More than 1,400 people have been targeted by the latest TV Licensing refund scam emails. Find out what to look out for, and how to stay safe from phishing scams.
Tardy trains revealed: is your station Britain’s most disrupted?
Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.
No-deal Brexit could be chaotic, Which? warns
Which?’s no-deal Brexit report shows that the immediate aftermath from leaving the EU without a deal could be 'chaotic'. It also shows that consumers believe a no-deal Brexit would have a negative impact on their consumer rights