From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.
Customers of Travelex who ordered money online have been left with no travel money from the company which is in the midst of a cyberattack.
Last Christmas, they gave you a gift. But the very next day, you gave it away. At least that’s what most people told us they did with their unwanted Christmas...
Almost a third of shoppers say they’re likely to give gift cards this Christmas, despite the risk of losing money if the card expires or the retailer goes bust. Gift...
As Black Friday sales continues to grow, we found four retailers that commonly appear through Google Shopping adverts with refunds and returns policies that weren’t compliant with UK consumer law for online shopping.
Parcels delivered early, given to non-existent neighbours, thrown through bathroom windows or just left out in the street in the rain. Do you know your rights when faced with a delivery dilemma?
Which? publishes its Consumer Agenda, detailing six areas where a new government should commit to making UK consumers’ lives simpler, fairer and safer. Unsafe products, fake reviews and scams must be a priority.
The Competition and Markets Authority carried out a mystery-shopping exercise that raised concerns Currys PC World may be mis-selling extended warranties.
Vodafone has apologised after a technical error resulted in some customers receiving roaming charges of up to £10k. Don't be left out of pocket - know your rights, challenge your bill and make a claim.
Thomas Cook customers who paid by direct debit should be refunded in 14 days, but for all others Atol refunds have been delayed.