The Information Commissioner's Office says Experian has been collecting and using people's personal data without their knowledge. Here's what you should know.
During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.
Scores of people received a newsletter sent in error by the 'buy now, pay later' firm Klarna earlier this week - despite never knowingly using the service.
Care home residents who receive free care on the NHS were wrongly charged over £300 per week by Care UK. The residents at Care UK’s ‘premium’ care homes were told...
Which? is calling for the government to include scams in the Online Harms Bill after research it carried out found many social media users aren't aware of the risks of being scammed online.
Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?
Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...
Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.
The Competition and Markets Authority (CMA) has set out its view on refunds and unfair terms for weddings affected by the coronavirus outbreak.