Consumer Rights
One in three parents still paying for nursery despite coronavirus lockdown closures
Here, we look at the impact nursery closures are having on families, and what you should do if you’re being asked to pay fees you can’t afford.
Mastercard £14bn card fee fight hits the Supreme Court
MasterCard is facing a claim of up to £14bn in a landmark UK collective action case over card charges that were passed on to shoppers.
No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?
The UK governments plans for the gradual easing of lockdown in England includes shops and nurseries partially reopening from June, some cafes and restaurants in July, and unlimited outdoor exercise...
Coronavirus outbreak: cancelled or postponed events – can I get my money back?
Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.
Revealed: the landlords refusing to let tenants move out during lockdown
Some renters have told Which? that landlords are refusing to let them move out during the coronavirus pandemic because they can’t find new tenants. Those affected are reporting that some...
Tech shoppers left out of pocket during the coronavirus lockdown as orders go missing
Scores of shoppers say they’ve been left out of pocket after buying products from secondhand tech store, CeX. Some customers, including keyworkers, have reported not receiving their online orders, while...
End price gouging: Which? launches report tool to combat coronavirus profiteering
Today, Which? has launched a free tool that anyone can use to report instances of price gouging and profiteering, after we uncovered a spate of price gouging on online marketplaces...
Which? launches scam alerts as fraudsters exploit coronavirus crisis
Which? has launched a free email service revealing the latest scams, as fraudsters take advantage of the coronavirus outbreak. Those who register will receive warnings and examples of scams straight...
Retailers extend returns policies during lockdown following pressure from Which?
Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.
What does coronavirus mean for your shopping, deliveries and consumer rights?
Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?