Consumer Rights
BT faces £600m claim for ‘historic overcharging’
BT faces a claim worth almost £600 million for years of ‘overcharging landline customers’. In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009...
Brexit deal: what it means for food, prices, consumer rights and more
Which? explains how the new UK-EU trade deal will affect food, prices, rights and choices and whether it works for consumers
Brexit deal: 13 things you need to know
Which? reveals the big changes for consumers resulting from the UK-EU trade deal, from visas to Ehics, booze cruises, online shopping and more
Eight ways to turn unloved gifts into cash
One in five of us ended up giving away an unwanted gift last Christmas, according to our survey of more than 2,000 people in the UK.* If you receive yet...
Brexit: how travel, shopping and your money could change if no deal is agreed
Which? explains how your holidays, finances and shopping could be affected if UK-EU trade deal isn't agreed by the end of the Brexit transition period.
Regift and recycle: 12 ways to have a more sustainable Christmas
Almost half of us (45%) who celebrated Christmas last year did something to reduce the environmental impact of our festive celebrations, Which? research has revealed*. Two in five of us...
How PayPal fails fraud victims
Some PayPal customers have found it difficult to get reimbursed when they’ve run into problems – particularly victims of fraud. In 2019, PayPal had 281 million users and it is...
Debenhams in administration: what does it mean for customers?
Debenhams is to go into liquidation after JD Sports pulled out of a deal to rescue the troubled retailer. The administrators are winding down operations but will continue to seek...
Which? reveals Christmas delivery disasters, and the courier most likely to let you down
Last year, as many as two in three people (69%) who ordered one or more deliveries had a delivery problem over the festive period, Which? has revealed. The survey of...
Topshop owner Arcadia goes into administration – what do customers need to know?
Arcadia Group, which owns High Street retailers such as Topshop, Dorothy Perkins, Evans and Burton, has collapsed into administration. The collapse of the retail empire owned by British businessman and...