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Consumer Rights

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Used and abused? One in three have problems with second-hand cars

One in three people who’ve owned a second-hand car have had problems with their vehicles – 6% of those had problems so bad their car wouldn’t even start Of those...

TransPennine Express Train service in York Station.

Train companies will soon be held to account by new complaints process

If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.

One in three Brits experience wedding planning woe – will you say yes to the stress?

From drunken photographers to dresses that don’t fit, Which? reveals the UK’s biggest wedding mishaps - and what do if they happen to you.

Facebook to be slapped with £500k fine for Cambridge Analytica scandal

Facebook to be fined £500,000 for Cambridge Analytica scandal but could have seen a much harsher fine under GDPR

One in five GTR and Northern trains at least 10 minutes late following timetable chaos

Passengers on Northern and GTR trains could be entitled to delay repay compensation due to the timetable chaos.

New package holiday rules finally make booking online safer

New package holiday regulations will align the UK with the EU Package Travel Directive and give holidaymakers better protection.

Compensation coming for commuters ‘heavily affected’ by train timetable chaos

Some Northern commuters are set to be compensated for the timetables chaos which has seen hundreds of trains cancelled and delayed.

Socially isolated at higher risk of scams

People who are socially isolated are often unable to connect to support to help prevent scams. We share five types of scams used to target the vulnerable.

Ticketmaster data breach: Thousands of customers may be affected

Ticketmaster has suffered a data breach and personal data including card payment information may have been sent to an unknown third party via malicious software. Find out what to do if you've been affected.

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