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Consumer Rights

Facebook under pressure for allowing scam adverts

Facebook has been urged to crack down on scam adverts after it took money from con artists promoting scams in its news feeds, just weeks before it is due to...

Your new consumer rights for 2018

As people continue fulfilling the promise of New Year’s resolutions, this year will see change for you that expands beyond the personal. In 2018, we will welcome three big alterations...

Firms fined £600,000 over nuisance marketing

Four companies behind 44 million spam emails, 15 million nuisance calls and one million spam texts have been fined a total of £600,000. Hundreds of complaints The ICO said hundreds...

Carphone Warehouse fined following data breach – what are your data rights?

Carphone Warehouse has been fined £400,000 after a security failure allowed unauthorised access to the personal data of millions of customers. Criminals were able to access the personal data of...

Time-limited travel deals: No need to hurry

A Which? Travel investigation has revealed that misleading ‘hurry deals’ could be duping travellers into paying hundreds of pounds over the odds for holidays. The time-limited promotions – advertised in...

Boxing Day shoppers head online: know your rights on returns

Shoppers are avoiding the cold and crowds on Boxing Day and buying online instead. If you've bought an item that isn't what you expected, know your online shopping rights to return it.

Few of us admit to disliking a Christmas gift

Gift recipients are shy to admit they don’t like a Christmas present despite growing confidence about returning goods at other times of year, new Which? research has found. In late...

Deliveries ahead of Christmas not arriving as expected

Deliveries ahead of Christmas have not been arriving as expected, with lengthy delays, damaged packages and poor communication reported over the past month, new Which? research has found. Earlier in...

Argos fire-risk fan heater recalled

Retailer and manufacturer Argos has announced a recall of one of its fan heaters after finding it could pose a serious risk to users. The Argos Simple Value 2kW Upright...

Peter Kay cancels live stand-up tour due to ‘unforeseen circumstances’

It has been confirmed today that the Peter Kay Live Arena Tour will no longer be going ahead, due to unforeseen circumstances. Starting April 2018 in Birmingham, the tour was...

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