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Consumer Rights

What happens if Thomas Cook goes bust?

With thousands of holidaymakers abroad and many booked to travel with Thomas Cook in the upcoming months, we explain your rights if it goes into administration.

British Airways and Ryanair pilot strikes – what you need to know if your flight is affected

British Airways and Ryanair UK pilot strikes are set to disrupt travelling passengers this September, with fresh strike action planned. Don't get caught out - Which? explains what you need to know about getting compensation for disrupted travel.

Three reasons you should report potholes

If you report a pothole, it could increase the chances of a successful pothole damage claim. But is it worth the effort of reporting? We reveal why you should report potholes.

Social influencer ads still not clear enough

Social media users are still struggling to tell when influencers and celebrities are posting ads, according to a report teleased today. The Advertising Standards Authority (ASA)  said its study into...

Ryanair pilots’ strike – what it means for affected passengers

UK Ryanair pilots are on a two-day strike today and tomorrow (22 and 23 August), as well as from 2 to 4 September. We explains your rights when there's a strike.

Almost one million unsafe products seized at UK border

Almost one million unsafe products, including child car seats, strollers and baby carriers, have been stopped from entering the UK in the last year by Suffolk County Council's Import team.

PPI mis-selling scandal: an insider view

Which? spoke to a former business manager who worked for a major UK bank to find out how and why PPI was sold to customers ahead of the PPI claim...

PPI claims firm charges staggering 39% in fees

Which? has found claims management company The PPI Team is breaking FCA rules by overcharging double the commission it is allowed to on PPI claims.

Problems with retail, energy and telecoms are on the rise

Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...

Firms could be fined by CMA for breaking consumer law

The Competition and Markets Authority could be given new powers to fine firms that overcharge or mislead customers, under new rules proposed by the government.

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