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Coronavirus Read our latest advice

Consumer Rights

What does coronavirus mean for your shopping, deliveries and consumer rights?

What does coronavirus mean for your shopping, deliveries and consumer rights?

Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?

BrightHouse in administration: what does it mean for debts and compensation claims?

BrightHouse in administration: what does it mean for debts and compensation claims?

Rent-to-own retailer BrightHouse has called in administrators following a litany of mis-selling compensation claims. The rent-to-own retailer has 240 stores and 2,400 employees, who now face the loss of their...

Coronavirus outbreak: cancelled or postponed events – can I get my money back?

Coronavirus outbreak: cancelled or postponed events – can I get my money back?

Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.

Coronavirus scam: look out for fake lockdown fine texts

Coronavirus scam: look out for fake lockdown fine texts

Don’t believe bogus text messages saying you’ve been fined for stepping outside during the coronavirus lockdown. It is the latest in a series of scams related to the virus that...

Laura Ashley heads for administration: what does it mean for customers?

Laura Ashley heads for administration: what does it mean for customers?

Fashion and furniture chain, Laura Ashley, has filed for administration after talks to save the company were halted by the coronavirus pandemic. The company said the virus had ‘an immediate...

Coronavirus: what essential shops and services will be open during the lockdown?

Coronavirus: what essential shops and services will be open during the lockdown?

The UK government has announced far reaching measures to limit peoples movements, which includes shopping only for basic goods and a ban on gatherings, to fight the spread of coronavirus....

Coronavirus: your UK transport rights from trains and coaches to ferries and car insurance

Coronavirus: your UK transport rights from trains and coaches to ferries and car insurance

The government has warned against all but essential travel across the country to delay the spread of coronavirus. Less of us will be commuting as people are encouraged to work...

Budget 2020: £2.5bn pledged to fix the UK’s pothole problem

Budget 2020: £2.5bn pledged to fix the UK’s pothole problem

Chancellor of the Exchequer, Rishi Sunak, has announced £2.5bn in funding to fix 50 million potholes across the UK over the next five years. The funding package, part of the...

More than half of PPI claimants still waiting for a decision

More than half of PPI claimants still waiting for a decision

Thousands are still waiting for their banks to make a decision on their PPI claims, six months after the claim deadline. This is despite the industry regulator giving banks and...

Flybe goes into administration: your rights and how to get a refund

Flybe goes into administration: your rights and how to get a refund

Troubled regional airline Flybe has collapsed. We explain Atol protection, and how to get a refund from your bank, card provider or insurer.

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