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Consumer Rights

PPI mis-selling scandal: an insider view

Which? spoke to a former business manager who worked for a major UK bank to find out how and why PPI was sold to customers ahead of the PPI claim...

PPI claims firm charges staggering 39% in fees

Which? has found claims management company The PPI Team is breaking FCA rules by overcharging double the commission it is allowed to on PPI claims.

Problems with retail, energy and telecoms are on the rise

Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...

Firms could be fined by CMA for breaking consumer law

The Competition and Markets Authority could be given new powers to fine firms that overcharge or mislead customers, under new rules proposed by the government.

Widespread misconceptions over PPI claims process

Bereaved families and claimants sent long forms could be missing out on mis-sold PPI payouts, after Which? finds common misconceptions about PPI are widespread.

Widespread confusion over GDPR rules that protect your privacy

A third of people don't know their data rights changed last year and a growing number of people are concerned about how their data is being used.

£27 million lost to Bitcoin and other investment scams

Bogus bitcoin scams and dodgy investments are on the rise. We explain what Bitcoin is, how to avoid cryptocurrency scams and how to invest safely.

Already made a PPI claim? You could still be owed money

Lloyds, NatWest and Royal Bank of Scotland (RBS) have improved their payment protection insurance (PPI) complaints processes for checking against a claimant’s full policy history following a Which? investigation, but...

Microsoft email hack: what you need to know

Some people who use email addresses managed by Microsoft have had their inboxes hacked. Find out your rights.

Which? calls for product safety shake-up to tackle flood of dangerous products

The UK could be flooded with a rising tide of unsafe toys, cars and white goods if the Government does not reform the system. Which? calls for the already failing consumer enforcement system to have a major shake up.

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