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Consumer Rights

One in four parking ticket appeals uncontested – five tips to make your appeal a success

Nearly half of parking ticket appeals are successful, many going uncontested. Make an appeal if you’ve been hit with an unfair parking ticket.  A new report from Parking on Private...

Will consumers get a say in trade deal negotiations?

Which? explains why consumers are at risk of losing out in the coming Brexit trade deal negotiations – and what must be done to protect our rights and standards.

From power cuts to travel disruption: three useful consumer protections if Storm Ciara disrupts your plans

Storm Ciara is predicted to bring widespread disruption across the UK, with heavy rain and gales this weekend – but what can you do if it disrupts your plans?  The...

A defunct washing machine

Lack of trust in Whirlpool revealed after fire-risk washing machine recall

Customers with fire-risk washing machines have lost trust in Whirlpool owned brands, Which? has found. Our exclusive investigation has found some people with affected Hotpoint and Indesit machines – both...

From Klarna to Clearpay: your rights and tips on how to use ‘buy now, pay later’ safely

'Buy now, pay later' schemes only take a couple of clicks to sign up to, but resolving an issue if something goes wrong might not be as straightforward. Which? explains your rights when using options like Klarna, Clearpay and Laybuy.

A defunct washing machine

Whirlpool recalls three more fire-risk washing machine models

Whirlpool has announced the recall of an extra 5,000 Hotpoint washing machines, after finding that three additional models could pose a fire-risk. The announcement comes just weeks after Whirlpool’s recall...

Flights to China cancelled as Foreign Office warns against travel – what are your travel rights?

The government has warned against travel to China due to the coronavirus outbreak, prompting British Airways and other airlines to cancel flights to and from the country. Passengers due to...

One in two of us abandon customer service calls – four tips to get your complaint heard

We’ve all got a customer service horror story – whether it’s waiting on hold for an entire lunch break, or being endlessly passed around before (finally) reaching the right person....

Beales department store

Beales enters administration: what you need to know

Department store chain Beales has fallen into administration, after failing to find a last-minute buyer. KPMG, the firm appointed to act as administrators, says trading has been incredibly tough, made...

A 'closed' shop sign

Five tips to avoid losing your money when a company goes bust

From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.

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