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Consumer Rights

‘My “hard-wearing” leather sofa is a dog’s breakfast – and now the shop is bust’

‘My “hard-wearing” leather sofa is a dog’s breakfast – and now the shop is bust’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I’m at my wit’s end over what to with...

Peloton treadmills safety recall in UK: what you need to know

Peloton treadmills safety recall in UK: what you need to know

Peloton has recalled its Peloton Tread after safety defects injured 12 consumers in the UK.

‘A rogue roofer duped me into forking out for repairs using a fake logo’

‘A rogue roofer duped me into forking out for repairs using a fake logo’

Which? steps in to get rogue trader blacklisted after we were informed it had been falsely using an official logo and refusing to settle court ordered debts.

Two in five victims of online scam adverts don’t report to host platforms

Two in five victims of online scam adverts don’t report to host platforms

The reactive approach taken by the world’s biggest online platforms to tackle fraudulent adverts allows harmful scams to slip through the net, Which? research suggests.

‘Two hours to collect a ‘no-drill’ pet gate that needs a drill. I’m furious with Argos’

‘Two hours to collect a ‘no-drill’ pet gate that needs a drill. I’m furious with Argos’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I ordered a pet gate from Argos after moving...

£100 for a phone call: how premium-rate services and claim firms dominate customer service search results

£100 for a phone call: how premium-rate services and claim firms dominate customer service search results

Which? reveals how adverts for premium-rate call services and claims management companies appear when people search for their insurer's customer service number.

Neon Beach leaves customers in the dark about made-to-order lights

Neon Beach leaves customers in the dark about made-to-order lights

Neon Beach, an online retailer selling made-to-order neon signs, left customers waiting months for their orders before falling into administration in March 2021. Which? spoke to scores of aggrieved customers...

Don’t buy: Floor Mats UK breaking consumer law, warns Which?

Don’t buy: Floor Mats UK breaking consumer law, warns Which?

UK shoppers should avoid Floormats.co.uk as customers are being unfairly asked to send substandard goods back to Germany out of their own pocket, warns Which?.  We have received a string...

Which? calls for clarity on post-Brexit delivery charges

Which? calls for clarity on post-Brexit delivery charges

From import charges to confusing returns processes, post-Brexit rules mean shopping with European retailers isn’t as simple as it used to be. In fact, two in five of us who...

How your personality could increase your fraud risk – and what to look out for

How your personality could increase your fraud risk – and what to look out for

Who you are and how you think can have a big effect on the kind of scams that are a greater risk to you. To help you understand how scammers...

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