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Consumer Rights

Experian told to stop sharing data without consent: five things you need to know

Experian told to stop sharing data without consent: five things you need to know

The Information Commissioner's Office says Experian has been collecting and using people's personal data without their knowledge. Here's what you should know.

One in five customer complaints unheard during lockdown

One in five customer complaints unheard during lockdown

During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.

British Airways issued with £20m data breach fine – but victims won’t get compensation

British Airways issued with £20m data breach fine – but victims won’t get compensation

The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.

Klarna sends newsletter in error: your data rights explained

Klarna sends newsletter in error: your data rights explained

Scores of people received a newsletter sent in error by the 'buy now, pay later' firm Klarna earlier this week - despite never knowingly using the service.

Care home provider forced to refund residents £1 million in unfair fees

Care home provider forced to refund residents £1 million in unfair fees

Care home residents who receive free care on the NHS were wrongly charged over £300 per week by Care UK. The residents at Care UK’s ‘premium’ care homes were told...

Which? calls for urgent Government action to protect people against online scams

Which? calls for urgent Government action to protect people against online scams

Which? is calling for the government to include scams in the Online Harms Bill after research it carried out found many social media users aren't aware of the risks of being scammed online.

£100m lost in expired vouchers during lockdown – how to get yours extended

£100m lost in expired vouchers during lockdown – how to get yours extended

Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

Coronavirus outbreak: cancelled or postponed events – can I get my money back?

Coronavirus outbreak: cancelled or postponed events – can I get my money back?

Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.

Your rights to a refund if your wedding is affected by coronavirus

Your rights to a refund if your wedding is affected by coronavirus

The Competition and Markets Authority (CMA) has set out its view on refunds and unfair terms for weddings affected by the coronavirus outbreak.

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