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Which? Awards 2020: shortlisted brands announced

Which? Awards 2020: shortlisted brands announced

We've shortlisted the best brands from sectors including cars, banking and insurance. Discover which brands are in the running for a Which? Award in 2020.

Banking post lockdown: visiting branches, getting cash, how to contact your bank and more

Banking post lockdown: visiting branches, getting cash, how to contact your bank and more

Find out what help you can get from your bank if you are worried about leaving your home or are subject to a new local lockdown because of coronavirus.

Santander to slash 123 Current Account interest rate again: should you switch?

Santander to slash 123 Current Account interest rate again: should you switch?

Santander will cut the interest on its 123 current account again in August, but as it's the only account offering both interest and cashback should you switch?

Banking during lockdown: cash deliveries, dedicated telephone numbers and more

Banking during lockdown: cash deliveries, dedicated telephone numbers and more

Which? explains the new Post Office cash delivery scheme plus what measures banks have put in place for those who can't use digital banking.

Metro Bank announces new overdraft rate: how does it compare?

Metro Bank announces new overdraft rate: how does it compare?

Metro Bank has announced its new overdraft rate. Which? explains what this could mean for other banks, and reveals all the rates announced so far.

How to pay off your overdraft before April’s rate changes

How to pay off your overdraft before April’s rate changes

Which? explains how new FCA rules could affect the cost of your arranged overdraft, and offers advice on how to settle your overdraft before rates change in April.

Banking meltdowns could leave two thirds of customers vulnerable to payment issues

Banking meltdowns could leave two thirds of customers vulnerable to payment issues

Many people are heavily reliant on just one bank or building society, which could leave them struggling to access their money in the event of an IT failure.

UK banks suffer five IT shutdowns every week: how does yours rank?

UK banks suffer five IT shutdowns every week: how does yours rank?

Which? assesses new data from the FCA that shows UK banks suffered 265 IT shutdowns in the space of a year, with internet banking issues topping the charts.

Best and worst brands for customer service in 2019

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Revealed: Scottish have lowest trust in day-to-day banking services

Revealed: Scottish have lowest trust in day-to-day banking services

Scottish consumers have the lowest trust in day-to-day banking services of anywhere in the UK, according to exclusive Which? research.

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