During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?
Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...
Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.
Home tooth whitening is big business, but these kits can legally contain only a tiny amount of active ingredient, and some dodgy ones sold online contain far more than is allowed. We investigate and explain what you need to know about tooth whitening
Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.
Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? has found. Viagogo’s website states that customers are only entitled to...
Menkind has issued a recall for a balcony barbecue after the London Fire Brigade has warned of a fire safety risk. Find out what to do if you've bought a balcony barbecue from Menkind or Amazon.
Private parking firms handed out 8.4 million tickets in the last financial year, a year-on-year increase of 24%.
Established retail brands like Debenhams, Laura Ashley, Monsoon Accessorize, Go Outdoors and Brighthouse have all been affected this year, and there is concern more could follow.