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One in five customer complaints unheard during lockdown

One in five customer complaints unheard during lockdown

During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.

£100m lost in expired vouchers during lockdown – how to get yours extended

£100m lost in expired vouchers during lockdown – how to get yours extended

Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

Coronavirus outbreak: cancelled or postponed events – can I get my money back?

Coronavirus outbreak: cancelled or postponed events – can I get my money back?

Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.

Why you need to be wary of home tooth whitening kits

Why you need to be wary of home tooth whitening kits

Home tooth whitening is big business, but these kits can legally contain only a tiny amount of active ingredient, and some dodgy ones sold online contain far more than is allowed. We investigate and explain what you need to know about tooth whitening

Now the gym is open again, can I quit?

Now the gym is open again, can I quit?

Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.

Viagogo customers face fight to get cancelled and postponed event refunds

Viagogo customers face fight to get cancelled and postponed event refunds

Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? has found. Viagogo’s website states that customers are only entitled to...

Product recall: Fire-risk balcony barbecues sold by Amazon and Menkind

Product recall: Fire-risk balcony barbecues sold by Amazon and Menkind

Menkind has issued a recall for a balcony barbecue after the London Fire Brigade has warned of a fire safety risk. Find out what to do if you've bought a balcony barbecue from Menkind or Amazon.

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One issued every four seconds: how parking tickets became big business

One issued every four seconds: how parking tickets became big business

Private parking firms handed out 8.4 million tickets in the last financial year, a year-on-year increase of 24%.

Could more stores fail? What retailers entering administration means for you

Could more stores fail? What retailers entering administration means for you

Established retail brands like Debenhams, Laura Ashley, Monsoon Accessorize, Go Outdoors and Brighthouse have all been affected this year, and there is concern more could follow.

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