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Update: Mobile network TPO officially enters administration

The "ethical" mobile network could be just days from collapse, affecting thousands of customers. Which? explains what affected customers can do to get the best deal possible.

Flybmi collapse: your refund rights for cancelled flights

Flybmi has gone bust, leaving hundreds of passengers with worthless tickets. Find out if you can get a refund or some money back through travel insurance, Atol, Section 75 or the chargeback scheme.

Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Blue Air has cancelled flights out of Liverpool reportedly because of Brexit uncertainty. Affected passengers have the right to be rerouted or refunded under the Denied Boarding Regulations.

Scam alert: romance fraud victims lose £50m

Online dating scam victims lost an average of £11,145 each in 2018. We share a romance scammer story, explain fraudsters' tactics and give advice on how to report an online dating scammer.

faulty tumble dryer

Broken system means faulty products could pose greater risk for UK homes

Which? is calling for a radical overhaul of the broken consumer enforcement system as it warns he UK could face increasing levels of food poisoning, scams and even deaths caused by faulty products.

Are you sure you don’t have a PPI claim?

Which? is urging people who haven’t yet made PPI claims to do so after hearing from several people who got payouts despite them thinking they weren’t owed anything. One person received more than £18,000. Which? can help you start a PPI claim for free.

Can I quit my gym membership?

Can I quit the gym if I can't afford it, they've raised their prices, I'm moving house or am injured? We tell you your rights to cancel your gym contract.

A luxurious modern bathroom

The most common problems people have with new bathrooms

Find out the top bathroom installation problems, plus advice on how to avoid them and what to do if you have an issue with the fitting of your new bathroom.

Woman shopping for TV

Shoppers feel pressured to buy warranties

One in four shoppers who buy a warranty in-store feel under pressure to do so, new Which? research has found.

Angry young woman arguing talking on phone at home, dissatisfied girl calling customer service, having problem of conflict during telephone conversation, shouting gesturing while speaking by cell

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

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