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Universities caught making dubious and potentially misleading claims

A new Which? University investigation found six universities that could be misleading prospective students with unverifiable marketing claims.

Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

Public given increased protection from nuisance calls

Tough new measures are coming into force today to end the blight of nuisance calls. Consumers must be given the choice to 'opt-in' to receive these calls and rogue companies making unsolicited calls related to personal injury claims could now be fined up to £500,000.

Viagogo taken to court over secondary ticketing rights

Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.

Senior couple making PPI claim

Which? reveals the banks making PPI claims difficult

Over the next 12 months, there could be millions, if not billions of pounds left to claim for mis-sold PPI. The deadline is 29 August 2019. Use our free Which? PPI claim tool to start a claim today, before it's too late.

British Gas logo

British Gas pays out £2.65 million for overcharging customers

British Gas pays £2.65 million after it overcharged energy customers and wrongly charged exit fees. Know your gas and electricity tariff rights, plus when you don’t have to pay an exit fee to switch energy supplier.

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

One in 10 fall for a tourist scam: check these common scams before you travel

Common tourist scams in Europe, South America, Asia and the rest of the world - Which? shares where they are and how to avoid them. Use our interactive map to check the common tourist scams in the area you're travelling to.

FOS warns banks to treat scam victims more fairly

Scammers are increasingly abusing technology to their advantage. As scams become increasingly sophisticated and convincing, the FOS has warned banks not to assume customers were ‘grossly negligent’ if they lost money to fraud.

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

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