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Don’t Buy: Trainline’s ticket insurance doesn’t cover coronavirus

Don’t Buy: Trainline’s ticket insurance doesn’t cover coronavirus

Trainline’s ticket ‘travel insurance’ doesn’t bring many extra benefits, warns Which?  Which? research has found that paying extra for Trainline’s travel insurance doesn’t give you much more cover than you...

‘I’ve lost £100,000 to an investment scam, can I recover my money?’

‘I’ve lost £100,000 to an investment scam, can I recover my money?’

Which? helps an investment scam victim get their money back and explains how you can spot clone investment websites

The best and worst ways to get your complaint heard – rated by you

The best and worst ways to get your complaint heard – rated by you

Fewer than half of people who experienced an issue with an online retailer consider social media, online chatbots and text as efficient communication methods, Which? research has found. We surveyed...

Text scams epidemic laid bare: seven in 10 don’t trust messages from companies

Text scams epidemic laid bare: seven in 10 don’t trust messages from companies

Trust in text messages is worryingly low, with seven in 10 of us not always trusting texts that claim to be from companies or organisations, Which? has found.* Regulator Ofcom...

Don’t get scammed by this fake Wetherspoon meal voucher competition

Don’t get scammed by this fake Wetherspoon meal voucher competition

Fake meal vouchers for Wetherspoon pubs are being promoted on Facebook, despite the chain shutting all its social media accounts in 2018. Facebook users who comment on the posts published...

‘My son racked up a £300 Google Play bill, can I get my money back?’

‘My son racked up a £300 Google Play bill, can I get my money back?’

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted. Dear Which?, My son accidentally racked up £300 on my...

Laybuy app expands ‘buy now, pay later’ payments to Amazon, easyJet and more

Laybuy app expands ‘buy now, pay later’ payments to Amazon, easyJet and more

Laybuy has just made it easier for hundreds of retailers, including Amazon, to offer its BNPL scheme. Which? offers three tips for shopping safely.

CleverSpa customer can relax after Which? gets fault fixed

CleverSpa customer can relax after Which? gets fault fixed

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I purchased a CleverSpa hot tub for my family...

Best and worst online retailers for resolving complaints – rated by you

Best and worst online retailers for resolving complaints – rated by you

Good customer service from online retailers has been more important than ever during the pandemic while high streets have been shut. We surveyed more than 5,000 UK consumers who experienced...

‘I had no idea fraudsters can steal bank telephone numbers’

‘I had no idea fraudsters can steal bank telephone numbers’

Which? steps in to secure a refund after a convincing number spoof scam and gives you the essential tips to avoid it happening to you.

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