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Holiday vouchers are too good to be true

Short break vouchers on sites such as Groupon may seem like a bargain, but consumers are being seriously misled by many of these daily deals. An undercover investigation by Which?...

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Britannia finishes bottom of hotel chains survey for fifth consecutive year

For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...

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Energy, travel and telecoms industries are worst for customer service

Telecoms, energy and travel are the worst-performing sectors on average for customer service – but which is the best? Which? customer service research reveals all.

More than a million passengers had severe flight delays last year

Almost 1.2 million passengers suffered severe flight delays last year and many could be entitled to compensation, according to the latest Which? investigation. As many families across the country get set to...

Your BA flight delay compensation rights

British Airways (BA) passengers experienced delays and cancellations over the bank holiday weekend after a major IT systems failure caused global flight disruption. On Saturday morning, BA cancelled all flights...

Flights departing Gatwick without luggage

The start of the bank holiday getaway has been marred by queues, delays and confusion after a baggage system failure at Gatwick airport. Scores of flights have left late, many...

50,000 passengers denied boarding on UK flights every year

Around 50,000 airline passengers a year are denied boarding on British flights, with many having been deliberately overbooked. Data released by the Civil Aviation Authority (CAA), the aviation watchdog, showed an average...

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