The cars you love and hate
By Daljinder Nagra
Which cars have the most and least satisfied drivers? We reveal the ones that have most pleased or frustrated their owners - find out if your car is on the list.
Each year, we put hundreds of new cars through our comprehensive road and lab tests. With each undergoing an identical range of assessments, we’re able to give accurate and consistent buying advice, no matter what sort of car you’re looking for.
However, when it really comes to understanding a car’s foibles, there’s nothing better than living with it day in, day out. That's why we use our Which? Car Survey to ask tens of thousands of people to tell us what their cars are like to live with - what they like, what they don't like and whether they'd recommend their car to someone else.
We collate the results to reveal which cars have the most satisfied owners, as well as those that could do better.
Below, you can see the models that ranked top and bottom for satisfaction in each class according to our latest survey. Use the links to skip directly to your preferred class of car.
Most satisfying city car
This impressive little city car not only impresses in our comprehensive lab and road tests, but has proved popular with owners, too. It’s relatively generous amount of space, effortless driving experience and frugal engine make it perfectly suited to urban driving. It’s doesn’t feel too out of its depth on longer journeys, either.
Least satisfying city car
This city car is behind the curve, and owners have noticed. It’s ranked the least satisfying city car model in our survey (including cars up to eight years old) thanks to an underpowered engine, middling fuel consumption and poor practicality. The weak heater also came in for particular criticism – not what you’d expect from a new model.
Most satisfying small car
This supermini is a firm favourite with Which? members, and it’s now topped the satisfaction rankings for small cars. Aside from low running costs, it impressed with its quality, refinement and comfort. It also delivers on the practicality front, with a unique rear folding seat system.
Least satisfying small car
This small car falls just within our age range for used models – and its advancing years are telling. Owners were cheesed off with poor fuel economy, sluggish performance and an unrefined driving experience. There are far better used small cars on the market.
Most satisfying medium car
With the potential for very low running costs, and some high technology, it’s not hard to see why this model is the most satisfying medium car. However, it was the more fundamental issues such as decent levels of comfort and refinement that pleased owners most.
Least satisfying medium car
It may be quite popular, but this mid-size hatch rubs owners up the wrong way. So much so, in fact, that it’s the least satisfying medium car according to owners. Sluggish performance, poor visibility and manoeuvrability were the main complaints and aren’t issues you should be facing in a car that’s meant to be easy to drive and live with.
Most satisfying large car
Least satisfying large car
A conservatively stylish saloon from a premium manufacturer should be an ideal motoring companion, but owners feel they’ve been let down. Of particular concern are emissions issues. A dull driving experience and difficulty parking it, seals this model’s fate as the least satisfying large car in our survey.
Most satisfying estate car
Least satisfying estate car
Most satisfying luxury car
Least satisfying luxury car
Most satisfying MPV
Least satisfying MPV
On the face of it, this model is the same as the best MPVs, with a versatile interior with seven seats. However, sluggish performance, tricky manoeuvrability and poor visibility dent its ease of use. This generation has also been extensively recalled for serious issues.
Most satisfying compact SUV
Least satisfying compact SUV
Most satisfying large SUV
This model’s superb blend of abilities hasn’t been lost on owners, who are very happy with its long distance comfort, performance and quality. The brand’s traditional driver appeal hasn’t been lost in this SUV, either, as one owner commented: ‘It’s simply a great drive!’
Least satisfying large SUV
On the face of it, this rugged off-roader holds plenty of appeal. Having lived with it, though, owners are cheesed off with quality issues, poor fuel economy and problems with dealers. They also felt basic equipment was lacking for what is an expensive, premium car.
To see the cars that excelled in the Which? test lab and are recommended by our car experts, see our round-up of the best cars for 2019.