The cars you love and hate
By Daljinder Nagra
Which cars have the most and least satisfied drivers? We reveal the ones that have most pleased or frustrated their owners - find out if your car is on the list.
Each year, we put hundreds of new cars through our comprehensive road and lab tests. With each undergoing an identical range of assessments, we’re able to give accurate and consistent buying advice, no matter what sort of car you’re looking for.
However, when it really comes to understanding a car’s foibles, there’s nothing better than living with it day in, day out. That's why we use our Which? Car Survey to ask tens of thousands of people to tell us what their cars are like to live with - what they like, what they don't like and whether they'd recommend their car to someone else.
We collate the results to reveal which cars have the most satisfied owners, as well as those that could do better.
Below, you can see the models that ranked top and bottom for satisfaction in each class according to our latest survey. Use the links to skip directly to your preferred class of car.
Most satisfying city car
This impressive little city car not only impresses in our comprehensive lab and road tests, but has proved popular with owners, too. It’s relatively generous amount of space, effortless driving experience and frugal engine make it perfectly suited to urban driving. It’s doesn’t feel too out of its depth on longer journeys, either.
Least satisfying city car
This city car is behind the curve, and owners have noticed. It’s ranked the least satisfying city car model in our survey (including cars up to eight years old) thanks to an underpowered engine, middling fuel consumption and poor practicality. The weak heater also came in for particular criticism – not what you’d expect from a new model.
Most satisfying small car
This supermini is a firm favourite with Which? members, and it’s now topped the satisfaction rankings for small cars. Aside from low running costs, it impressed with its quality, refinement and comfort. It also delivers on the practicality front, with a unique rear folding seat system.
Least satisfying small car
This small car falls just within our age range for used models – and its advancing years are telling. Owners were cheesed off with poor fuel economy, sluggish performance and an unrefined driving experience. There are far better used small cars on the market.
Most satisfying medium car
With the potential for very low running costs, and some high technology, it’s not hard to see why this model is the most satisfying medium car. However, it was the more fundamental issues such as decent levels of comfort and refinement that pleased owners most.
Least satisfying medium car
This model is a common sight on the roads, but don’t let that lull you into thinking it’s a good car. It feels large on the road, despite not being exceptionally roomy inside. Petrol models are somewhat unrefined and diesels didn’t match fuel economy claims in our tests. Furthermore, over-the-shoulder visibility is compromised by thick window pillars.
Most satisfying large car
Least satisfying large car
A conservatively stylish saloon from a premium manufacturer should be an ideal motoring companion, but owners feel they’ve been let down. Of particular concern are emissions issues. A dull driving experience and difficulty parking it, seals this model’s fate as the least satisfying large car in our survey.
Most satisfying estate car
Least satisfying estate car
Most satisfying luxury car
Least satisfying luxury car
Most satisfying MPV
Least satisfying MPV
On the face of it, this model is the same as the best MPVs, with a versatile interior with seven seats. However, sluggish performance, tricky manoeuvrability and poor visibility dent its ease of use. This generation has also been extensively recalled for serious issues.
Most satisfying compact SUV
Least satisfying compact SUV
Most satisfying large SUV
This model’s superb blend of abilities hasn’t been lost on owners, who are very happy with its long distance comfort, performance and quality. The brand’s traditional driver appeal hasn’t been lost in this SUV, either, as one owner commented: ‘It’s simply a great drive!’
Least satisfying large SUV
This SUV is more upmarket than the model it replaces. It gives buyers a classier experience, while staying true to the brand's roots of properly go-anywhere off-roaders. That focus means it isn't the most agile or car-like SUV to drive, and rivals offer a more convincing blend of luxury and technology. It also hasn't stepped out the shadow of the brand’s renowned reliability problems, and has proved to be a big headache for buyers. So it's a Which? Don't Buy.
To see the cars that excelled in the Which? test lab and are recommended by our car experts, see our round-up of the best cars for 2020.