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The cars you love and hate

By Daljinder Nagra

Which cars have the most and least satisfied drivers? We reveal the ones that have most pleased or frustrated their owners - find out if your car is on the list.

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Each year, we put hundreds of new cars through our comprehensive road and lab tests. With each undergoing an identical range of assessments, we’re able to give accurate and consistent buying advice, no matter what sort of car you’re looking for.

However, when it really comes to understanding a car’s foibles, there’s nothing better than living with it day in, day out. That's why we use our Which? Car Survey to ask tens of thousands of people to tell us what their cars are like to live with - what they like, what they don't like and whether they'd recommend their car to someone else.

We collate the results to reveal which cars have the most satisfied owners, as well as those that could do better.

Below, you can see the models that ranked top and bottom for satisfaction in each class according to our latest survey. Use the links to skip directly to your preferred class of car.

City cars 

They may be the smallest cars on the road, but that’s no excuse for poor passenger space. The best city cars are also reliable, cheap to run and fun to drive.

Most satisfying city car


This impressive little city car not only impresses in our comprehensive lab and road tests, but has proved popular with owners, too. It’s relatively generous amount of space, effortless driving experience and frugal engine make it perfectly suited to urban driving. It’s doesn’t feel too out of its depth on longer journeys, either.

Least satisfying city car


This city car is behind the curve, and owners have noticed. It’s ranked the least satisfying city car model in our survey (including cars up to eight years old) thanks to an underpowered engine, middling fuel consumption and poor practicality. The weak heater also came in for particular criticism – not what you’d expect from a new model.

Small cars 

Small cars are expected to be compact, easy to drive, reliable and inexpensive to run. Which car is top of the heap and which is languishing in last place?

Most satisfying small car


This supermini is a firm favourite with Which? members, and it’s now topped the satisfaction rankings for small cars. Aside from low running costs, it impressed with its quality, refinement and comfort. It also delivers on the practicality front, with a unique rear folding seat system.

Least satisfying small car


This small car falls just within our age range for used models – and its advancing years are telling. Owners were cheesed off with poor fuel economy, sluggish performance and an unrefined driving experience. There are far better used small cars on the market.

Medium cars 

The bread and butter of the family-car market, medium cars need to be a jack-of-all-trades, offering decent practicality, economy and an entertaining drive. Find out which kept its owners happiest.

Most satisfying medium car


With the potential for very low running costs, and some high technology, it’s not hard to see why this model is the most satisfying medium car. However, it was the more fundamental issues such as decent levels of comfort and refinement that pleased owners most.

Least satisfying medium car


This model is a common sight on the roads, but don’t let that lull you into thinking it’s a good car. It feels large on the road, despite not being exceptionally roomy inside. Petrol models are somewhat unrefined and diesels didn’t match fuel economy claims in our tests. Furthermore, over-the-shoulder visibility is compromised by thick window pillars.

Large cars 

The best large cars offer plenty of lounging space and the latest technology. They should also be economical and easy to drive.

Most satisfying large car


Superb comfort, refinement and an overarching feeling of quality is why this large car has topped the table for large car satisfaction. ‘It’s the best car I have ever owned,’ enthused one happy owner.

Least satisfying large car


A conservatively stylish saloon from a premium manufacturer should be an ideal motoring companion, but owners feel they’ve been let down. Of particular concern are emissions issues. A dull driving experience and difficulty parking it, seals this model’s fate as the least satisfying large car in our survey.

Estate cars 

The best estate cars will give you load-lugging versatility, reliability, great handling and efficient engines. Find out which models miss the mark, below.

Most satisfying estate car


Go-anywhere versatility and a hard-wearing, cavernous interior make this off-road biased estate a very practical proposition. Owners were also pleased at how manoeuvrable it is for such a large car.

Least satisfying estate car


It’s comfortable and practical, but an estate needs to do more than that to stand out. Unfortunately, owners of this model have to put up with poor fuel economy and emissions problems.

Luxury cars 

Expensive luxury cars should offer the best motoring experience, with sumptuous interiors and cushion-soft ride quality. Find out which models provide this and which aren’t worth the price premium, according to owners.

Most satisfying luxury car


This luxury saloon is something of a unique proposition, and it’s this individuality, coupled with high-technology and staggering performance that has proved a huge hit with owners.

Least satisfying luxury car


Despite promising a relaxed driving experience, this luxury saloon ruffled owners’ feathers, who found it difficult to live with. Poor manoeuvrability, increasingly dated technology and limited boot access proved problematic for owners.


The best MPVs offer comfort, practicality and bags of interior space. They should also produce low running costs and long-term reliability.

Most satisfying MPV


The key to this MPV’s appeal is not only it family-friendly versatility, but it’s also both comfortable on long journeys and more fun to drive than you’d expect from a people carrier. It’s a full-size seven-seater, too.

Least satisfying MPV


On the face of it, this model is the same as the best MPVs, with a versatile interior with seven seats. However, sluggish performance, tricky manoeuvrability and poor visibility dent its ease of use. This generation has also been extensively recalled for serious issues.

Compact SUVs 

The best small SUVs and crossover cars combine practicality, fuel efficiency and reliability with a great driving position.

Most satisfying compact SUV


This compact SUV is a great addition to the class. It has the same minimalist-cool styling as the brand’s larger cars, and is comfortable, practical and very safe. The complex touchscreen media system won’t be to everyone’s taste, though.

Least satisfying compact SUV


It’s the details that appear to be annoying owners of this compact SUV. Issues like unclear dials, a heavy boot lid and mediocre reversing lights might be minor in isolation, but have clearly combined to deliver an unsatisfactory driving experience.

Large SUVs 

A modern large SUV should be no more taxing to drive than a small hatchback. They should be practical, refined and shouldn’t guzzle fuel, either.

Most satisfying large SUV


This model’s superb blend of abilities hasn’t been lost on owners, who are very happy with its long distance comfort, performance and quality. The brand’s traditional driver appeal hasn’t been lost in this SUV, either, as one owner commented: ‘It’s simply a great drive!’

Least satisfying large SUV


This SUV is more upmarket than the model it replaces. It gives buyers a classier experience, while staying true to the brand's roots of properly go-anywhere off-roaders. That focus means it isn't the most agile or car-like SUV to drive, and rivals offer a more convincing blend of luxury and technology. It also hasn't stepped out the shadow of the brand’s renowned reliability problems, and has proved to be a big headache for buyers. So it's a Which? Don't Buy.

To see the cars that excelled in the Which? test lab and are recommended by our car experts, see our round-up of the best cars for 2020.


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