Under the Consumer Rights Act, all goods should be of satisfactory quality, fit for purpose and as described.
If you've bought a product that's been recalled, you should expect the retailer that sold it to you to offer you a full refund - even if it's been in your store-cupboard or freezer for several months.
While you have rights under the Consumer Rights Act, you should always follow the recall instructions published by the retailer or manufacturer in the first instance.
If you’ve already consumed the product or thrown it away, you can still get a refund.
All you’ll need is proof purchase - this could be a till receipt, bank statement, or online order confirmation.
Notify the retailer of this either online or in-store to get your full refund.
Dependant on the nature of the alert you may also want to seek medical advice.
Usually, retailers will issue notices to customers informing them of a product recall.
Some retailers also post product recall information notices in the window of their stores or within the store at customer services.
If you’ve seen reports online or in print that something you’ve bought has been recalled, contact the customer services team of the retailer you purchased the item from.
The retailer’s customer services team should be able to confirm for you if your item is affected by the recall notice if you’re unsure.
If a food product is recalled, don't eat or drink the product. While it’s only usually a small number affected, it’s not worth taking the risk if a recall has been issued.
Contact the retailer to notify them you have a product affected by the recall and ask for steps on how to return the product. You should be given a full refund.
The two main types of product recall are allergy recalls and food safety recalls.
Food allergy recalls Foods that are recalled due to allergy concerns are usually recalled because allergy information wasn’t emphasised correctly, was labelled incorrectly or was missing completely on the label.
This means the product would be a possible health risk for anyone with an allergy or intolerance.
Food safety recalls Foods that are recalled due to safety concerns are often done so either due to high concentrations of a substance not safe for consumption, the presence of material not meant to be in the product (for example, bits of plastic, metal or rubber) or the food containing harmful bacteria like salmonella.
This means the product would be a possible health risk for anyone.
Anyone who suffered injury as a result of the defect is entitled to claim and not just whoever bought the product.
Even if the product is speculatively withdrawn due only to fears of contamination, it’s likely that as a goodwill gesture many retailers will offer a refund at this point regardless of whether contamination is proven.
However, legally a retailer only needs to provide a refund if the contamination is proven.