Admiral home insurance review

It belongs to the Admiral Group, which owns several other insurance brands, including Bell, Diamond, Elephant and Gladiator, as well as price comparison website Confused.com. Its policy is underwritten by Admiral Insurance Company Limited.

Admiral offers the following levels of home insurance cover:

• Find out more: home insurers compared

What does Admiral's Gold home insurance cover?

The information below gives an at-a-glance view of the key areas that Admiral's Gold home insurance covers as standard.

Elements marked with a ✓ are covered as standard, those marked with a ✘ aren't. Elements marked with a £ can be added to a policy for an additional cost.

Does Admiral offer the best home insurance?

Here's how Admiral scored in our latest home insurance survey:

Home And Mobile Insurance

Admiral review

Overall Which? score

%

Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.

Which? Customer Score

%

Which?'s rating for customer satisfaction, based on feedback from real customers who have recently made a claim. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Buildings policy score

%

Which?'s rating of the quality of this company's buildings insurance policy. We analysed 47 features of its cover to calculate the policy score.

Contents policy score

%

Which?'s rating of the quality of this company's contents insurance policy. We analysed 66 features of its cover to calculate the policy score.

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£5 for first month then £9.99/month unless cancelled

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

Admiral's Gold home insurance policy: is it good or bad?

We've rated hundreds of policy details, and picked out the best and worst elements of this cover.

Members can log in to read our full policy analysis. If you're not a member, join Which? and get full access to these results and all of our reviews.

In detail: every part of Admiral's Gold home insurance rated

Buildings coverContents coverAdditional coverExcesses & no claims discount (NCD)Payment, fees and admin

Weighting	Policy element	Details	Rating
Most important	Alternative accommodation (£)
Most important	Owner's / Occupier's liability (£)
Most important	Repairs guarantee
Other	Unoccupancy period
Most important	Trace and access  (£)
Most important	Burst pipes - included?
Most important	Blockage of sewer pipe - included?
Secondary	Gradual build-up of groundwater - included?
Secondary	Subsidence - included?
Secondary	Damage to underground services - included?
Secondary	Flood and storm damage - included?
Secondary	Flood and storm damage to outbuildings - included?
Secondary	Storm damage to fences - included?
Other	Theft of keys - included?
Secondary	Theft of keys (£)
Other	Loss of keys - included?
Secondary	Loss of keys (£)

Weighting	Policy element	Details	Rating
Most important	Alternative accommodation (£)
Most important	Owner's / Occupier's liability (£)
Other	Special event cover increase (e.g. wedding)
Other	Unoccupancy period
Other	Matching sets cover - included?
Other	Damage by domestic pets covered?
Most important	Single item limit for valuables (unspecified) - max limit (£)
Most important	Contents in the open - within home boundary i.e. garden (£)
Most important	Contents in outbuildings - including garages (£)
Most important	Theft from outbuildings (£)
Secondary	Gradual build-up of groundwater - included?
Other	Garden cover - included?
Other	Garden contents cover - plants (£)
Secondary	Money in the home (£)
Secondary	Money away from the home (£)
Secondary	Credit cards in the home (£)
Secondary	Credit cards away from the home (£)
Secondary	Digital information in the home (£)
Secondary	Items temporarily removed from home (£)
Secondary	Business / Office equipment (£)
Other	Freezer contents (£)
Other	Guests belongings (£)
Other	Student contents (£)
Other	Nursing home contents (£)
Other	Moving house cover  - included?
Other	Theft of keys - included?
Secondary	Theft of keys (£)
Other	Loss of keys - included?
Secondary	Loss of keys (£)

Weighting	Policy element	Details	Rating	Area covered
Most important	Accidental damage cover - included?			Buildings
Most important	Accidental damage cover - included?			Contents
Most important	Home emergency cover - included?			Buildings and contents
Most important	Home emergency - limit per call-out (£)			Buildings and contents
Other	Home emergency - emergency accommodation			Buildings and contents
Secondary	Boiler cover - included?			Buildings and contents
Secondary	Boiler repair (£)			Buildings and contents
Secondary	Boiler replacement (£)			Buildings and contents
Other	Boiler covered if not annually serviced?			Buildings and contents
Secondary	Legal expenses cover - included?			Buildings and contents
Secondary	Legal expenses cover (£)			Buildings and contents
Secondary	Personal possessions cover - included?			Contents
Secondary	Personal possessions away from home - Unspecified single item limit (£)			Contents
Secondary	Personal Possessions limit within a car (£)			Contents
Secondary	Mobile phones (away from home) - included?			Contents
Secondary	Mobile phones away from home - unspecified (£)			Contents
Other	Unspecified bicycles away from home - included?			Contents
Other	Specified bicycle away from home - included?			Contents

Weighting	Policy element	Details	Rating	Area covered
Most important	Standard level of excess			Buildings
Most important	Standard level of excess			Contents
Most important	Escape of Water excess			Buildings
Most important	Escape of Water excess			Contents
Secondary	Subsidence excess			Buildings
Secondary	Personal possessions excess			Contents
Secondary	Replacement locks and keys excess			Buildings and contents
Most important	Is NCD offered?			Buildings and contents
Other	NCD protection - included?			Buildings and contents
Other	NCD protection claims (number per year)			Buildings and contents

Weighting	Policy element	Details	Rating	Area covered
Most important	Interest charged on payment by instalments (APR)			Buildings and contents
Most important	Renewal Fee			Buildings and contents
Secondary	Adjustment Fee			Buildings and contents
Secondary	Duplicate Documents Fee			Buildings and contents
Secondary	Cancellation fee within cooling off period			Buildings and contents
Secondary	Cancellation fee after cooling off period			Buildings and contents
Secondary	Payment Default Fee			Buildings and contents
Other	Emergency helpline			Buildings and contents
Other	Claims helpline			Buildings and contents
Other	Legal advice helpline			Buildings and contents
Other	Discount for buying buildings and contents insurance?			Buildings and contents
Secondary	Insurer pays switching fees			Buildings and contents
Other	Notice if insurer cancels			Buildings and contents

Table last updated in March 2021. Next update in March 2022

Does Admiral offer different levels of cover?

Admiral also offers Platinum home insurance, which features a higher level of cover, and the Home policies, which offer a lower level of cover.

To see how Admiral's home insurance compares to other policies, check out our guide on the best and worst home insurance.

How did customers rate Admiral's home insurance? 

As well as looking at how Admiral's home insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it.

Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not a member, join Which? and get full access to these results and all of our reviews.

How Admiral's home insurance scored for eight elements of customer satisfaction

Customer satisfaction element	Which? customer rating
Application process
Clarity of policy
Dealing with queries
Ease of managing your policy online
Treatment of longstanding customers
Dealing with complaints
Value for money

Table last updated in March 2021. Next update in March 2022.

A '-' means we have insufficient sample size (less than 30) to generate a star rating.

Where can you buy Admiral home insurance?

Admiral home insurance can be purchased online and over the phone. It's also available via the following price comparison websites:

• Compare the Market
• Confused.com
• Go Compare
• MoneySuperMarket

Find out more: how to get cheap home insurance

What is Admiral's claims number?

You can make a home insurance claim with Admiral by calling 0333 220 2035 or submitting a claim form online.

According to Admiral, you'll need to have the following details to hand before getting in touch:

• Your policy number
• The full address of the property covered
• The date and time of the incident
• The cause of the loss or damage
• Claims value if known
• Any relevant documents or photographs to support your claim
• A crime or loss reference number if you have lost an item outside the home or have been victim to theft or vandalism.

Find out more about claiming successfully in our guide to making a home insurance claim.

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