Lloyds Bank home insurance review

Lloyds Bank offers a wide range of financial products, including home insurance, car insurance, pet insurance and life insurance.

It belongs to the Lloyds Banking Group, which owns other well-known brands, such as Halifax, Bank of Scotland and Scottish Widows, and its home insurance is underwritten by Lloyds Bank General Insurance Limited.

We've reviewed its Bronze, Silver and Gold policies. We've also surveyed 71 Lloyds Bank customers who have recently made a home insurance claim.

Please note that this article is for information purposes only and doesn't constitute advice.

Does Lloyds Bank offer the best home insurance?

Here's how Lloyds Bank scored in our latest home insurance survey.

• 67% customer score, placing it joint 12th out of the 17 providers rated.
• 74% buildings score on its standard policy Silver, 7th out of 35 policies compared.
• 71% contents score, 10th out of 35 standard providers reviewed.
• 67% claims score, or joint-10th out of 24 brands compared.    

See how this compares with the best home insurance, or read more about how we rate home insurance.

What does Lloyds Bank home insurance cover?

We reviewed three Lloyds Bank policies. Select a policy from our table to see what it offers and what we scored it.

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‘Reasonable scores across the board’

Dean Sobers, Which? home insurance expert, says:

Lloyds Bank’s Silver policy achieved a buildings policy score of 74%, beating the  71% average score. And we gave the policy’s contents cover a score of 71%, which is about the same distance above the contents policy average (68%).

The policy offers £100,000 cover for alternative accommodation in the event that your home becomes uninhabitable and you need to stay elsewhere while repairs are made. It also picked up points for providing full accidental damage cover as standard, which is a relative rarity with home insurance policies. 

It does have some drawbacks, though. These include a comparatively high excess of £500 for escape of water and it doesn’t define what is meant by ‘flood’ in its policy wording.

Key cover

Lloyds’ product did well in our analysis of key cover, replacing external locks and keys, and covering costs of locksmiths and call-out charges in the event of keys going missing or being stolen.

Bronze and Gold

Lloyds Bank offers two additional levels of home insurance: Bronze and Gold. 

Bronze was a below-average – although not terrible – scorer. We gave its buildings cover 69% and its contents cover 66% (compared with averages of 71% and 68%, respectively). Notably, it offers no accidental damage cover or legal protection cover.

Gold earned the same scores as Silver – the difference between the two being that you can insure higher-value property and possessions under Gold.

Despite doing well in our policy analysis, a lower-than-average customer score and lower-than-average customer claims acceptance rates at the time of our research held back Lloyds Bank's Silver and Gold products from becoming Best Buys.

How did customers rate Lloyds Bank home insurance?

We asked Lloyds Bank customers who have recently made a claim how they felt about their home insurance.

Lloyds Bank received a customer score of 67% – joint-12th out of 17 providers rated, alongside Nationwide. And it scored 67% when we asked people to rate its claims handling – joint-10th out of 24 brands compared. See the list of results here.

When we asked more about the rating customers gave Lloyds Bank, we were told 'it's clear and covered most things I need to cover',  but 'it's just not anything special'. 

That said, when making a claim, another customer said: 'From the moment I reported the issue, the team was responsive and communicated clearly about what steps to take next.'

How can you save money on Lloyds Bank home insurance?

You can only buy Lloyds Bank policies directly on its website, by phone or by popping into a branch. It's not found on price comparison websites. 

Want to pay monthly? The good news is that Lloyds doesn't charge any interest for paying monthly rather than annually.

The above information is correct as of August 2025. For more ways to save money when buying insurance, see our guide.

How does Lloyds Bank compare with other providers?

With a customer score of 67%, Lloyds Bank was in joint 12th place in our table, sitting alongside Nationwide. In joint-10th place – with a score of 68% – were Admiral and Churchill.

Its building cover for its standard Silver policy scored 74%, beaten by LV's standard policy on 76%.

As for contents insurance, Lloyds Bank's standard policy scored 71%, under Virgin Money's standard policy on 72%.

How can I claim?

If you need to make a claim with Lloyds Bank home insurance, you can claim online or call 0345 300 5177.

• Find out more: Is it worth claiming on your home insurance?

Should you buy Lloyds Bank home insurance?

Perhaps, if you're getting offered a low price, as Lloyds' Silver and Gold policies had slightly above-average policy scores.

However, it's not a Which? Recommended Provider and doesn't have any Best Buy policies, so you could do better elsewhere.

Find out how Lloyds Bank rates for other products

• Lloyds Bank pet insurance review

How we rate home insurance