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18 May 2020

Your rights on Black Friday deals

Whether you’ve bought a dud TV in store or a faulty fridge freezer online, find out what your Black Friday shopping rights are.
By Ellie Simmonds

A cut-price Black Friday deal doesn’t mean your consumer rights will also be given the chop.

The Consumer Rights Act gives you clear rights, whether you're buying Black Friday deals in store or online. It also covers you if you buy digital content that isn’t up to scratch.

If your Black Friday deal turns out to be a dud, we've rounded up the top five things you need to know about your consumer rights this Black Friday.

1. What if my Black Friday deal is faulty?

Hunting for the best Black Friday deals can be stressful enough without discovering that you've bought something that's faulty.

We recommend that you go to the retailer in the first instance, rather than using a warranty. This is because the Consumer Rights Act has strict rules retailers must follow. 

First, move quickly, the act gives you  a brisk 30 days to reject something that's faulty and get your money back.

On the plus side this means if someone unwraps one of your Black Friday deals on Christmas Day, you’ll still have just enough time to let the retailer know it’s faulty and ask for a full refund.

Your rights don’t end after 30 days but, from then on, the retailer has the option of repairing or replacing the faulty product, rather than having to give you a refund.

2. What if I change my mind about what I buy on Black Friday?

You can only return non-faulty goods for an exchange or refund if the retailer has a returns policy. 

It's worth noting that shops aren't required by law to have a returns policy but, if they do, they must stick to it.

Most shops' returns policies have time limits for returning non-faulty products, often 28 days. 

But sometimes they extend this period – especially at Christmas – so you might have more time than you think. Check when you buy.

If you buy online, you're also protected by the Consumer Contracts Regulations. This gives you 14 days from the time of delivery to return the product for a full refund, even if it's not faulty.

But save yourself the hassle of having to return a product that's not right for you by doing your research before you buy. Our expert reviews will help you choose the best. We've got reviews of thousands of products, including:

3. The digital content I’ve bought doesn’t work – what can I do?

Anything you download or stream – including apps, ebooks, games, music or movies – is also covered by the Consumer Rights Act.

If there is a problem with your digital product the retailer or app store you bought it from has one opportunity to repair or replace it if it's of unsatisfactory quality, unfit for purpose or not as described.

If it is unable to put it right you can demand a refund.

Crucially, for the most part, these rights only apply to digital content you pay for, not the free stuff.

4. What if there’s a problem with my Black Friday delivery?

It’s always the the retailer's responsibility to deliver your goods to you, so if your parcel doesn't turn up on time, has gone missing, arrives damaged, or is stolen from your doorstep, it is on the retailer to put it right.

You don't need to chase the delivery company or courier if there is a problem. Know your delivery rights and always speak to the retailer in the first instance.

5. How do I avoid scams on Black Friday?

There has been a huge increase in goods being sold by unscrupulous sellers online through social media, as it’s easy to set up multiple accounts that don’t require too many details. 

Be careful you know your rights and watch out for scams when buying on marketplaces or platforms such as Facebook Marketplace Twitter, Gumtree, Amazon and Alibaba.

Website's like these are also favourites for counterfeiters who use the world-wide reach of such platforms to sell their infringing products.

We advise caution if you see any Black Friday deals advertised on social media that look too good to be true. Stay one step ahead of the criminals – use our seven tips to spot and avoid a scam.