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Travel agents

Best and worst package holiday providers

Article 2 of 6

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Find out how thousands of Which? members rated traditional package holiday providers for accommodation, value for money, customer service and more.

 

We’ve rated leading package holiday providers including British Airways Holidays, Expedia, First Choice, Jet2 Holidays, Thomas Cook, Trailfinders and Tui to help you book your holiday with confidence. Unlock the table to find out:

  • Our recommended package holiday providers
  • Ratings for important factors including value for money, accommodation and customer service
  • Which package holiday providers are the best to book with
  • Which companies show a need for improvement

These results are for members only. Please log in if you're a member, or join Which? now to get instant access to all our reviews and test results.

How you rate package holiday providers
WRP Holiday company Average price per day Customer service Accommodation Description matching reality Value for money Customer score
Subscriber only content British Airways Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Expedia Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content First Choice Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Jet2 Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Mercury Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Saga Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Thomas Cook Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Thomson/Tui Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Trailfinders Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Subscriber only content Virgin Holidays Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Using the table: Star ratings are based on one to five stars. The more stars the better. Sample sizes are in brackets next to each holiday company. A dash indicates we did not receive enough responses to report on a company in that category. WRP stands for Which? Recommended Provider. Package Holidays: Defined as a traditional beach or pool-side holiday where most of the time was spent in the same hotel or resort and the main components of the trip were accommodation and transport to/from holiday. Average price per day: Based on the median price of all holidays taken by survey respondents with the company named. Short haul destinations are defined as anywhere less than a five-hour flight from London. Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. Companies with the same customer score are presented in alphabetical order. 

How we researched holiday companies

In March 2018, we asked Which? members to complete an online survey about their experiences of travelling with a holiday company. Our results are based on 5,282 member experiences. Only companies and star rating categories with at least 30 responses were reported on.

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