To cancel a contract made at home, at work or at an excursion arranged by a company after 13 June 2014, write to the company within 14 calendar days of signing it, saying you want to cancel.
For contracts before 13 June 2014, you need to write to the company within seven days of signing it.
For more information, see our guide on the new doorstep selling rules.
The company should then return any money you've paid to them.
If you've also taken out a credit agreement, then this should be automatically cancelled too. It’s up to the company to notify the finance company - you don't have to do this.
It's a good idea to remind the company to do this when you write to them cancelling your contract.
Ancillary contracts are automatically cancelled, such as insurance sold with a product or service.
But once again, it's worth reminding the trader to do this when you cancel.
There are some exceptions to the contracts covered under the Consumer Contracts Regulations. These include payments of less than £42 and auction sales.
If the supplier is a member of the Direct Selling Association (DSA), contact the DSA as soon as possible.
If the supplier is found to be in breach of the DSA’s code, it can be forced to repay your money, replace or repair an item, or even pay you up to £5,000 in compensation.