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Best home insurance 2025

We surveyed more than 2,800 home insurance customers and 35 providers to discover the best home insurance companies and policies in the UK
Dean SobersSenior researcher & writer
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Why you can trust our home insurance reviews

Real customers who've claimed

We asked 2,804 home insurance customers who made a claim within the past two years to score their insurer.

Expert analysis

We rated 134 elements of each policy, covering buildings, contents and admin points such as fees.


Best UK home insurance policies compared

  • Want the best policy or insurer? Use our tables below, then go to confused.com, another comparison site or direct to the insurer.
  • Want the cheapest policy or insurer? Follow the links to confused.com, or another comparison site, to get a list of policies. Then check what the policies scored by searching our tables.
  • Want standalone contents insurance or buildings insurance? Click the links to see our ratings

Please note that this article is for information purposes only and doesn't constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.

Combined home insurance policies

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86%
best buy
82%
best buy
90%
81%77%No

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*Some policies may not be available on confused.com - see our insurer review pages for more information

81%
78%
85%
62%61%No
80%
best buy
77%
83%
--Yes - Compare the market, Money Supermarket, Go.Compare and QuoteZone
78%
best buy
82%
best buy
73%
--No
RECOMMENDED PROVIDER
78%
best buy
78%
best buy
78%
81%77%No
77%
best buy
74%
79%
72%70%Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket
77%
75%
79%
60%58%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
77%
73%
82%
56%51%No
76%
best buy
85%
68%
73%71%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
76%
best buy
78%
best buy
75%
--No
76%
best buy
77%
best buy
74%
--No
76%
72%
80%
--Yes - Compare the market, Go.Compare, Money Supermarket, and QuoteZone
MBNA Home Insurance Plus
76%
75%
77%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
75%
79%
71%
--No
75%
76%
74%
62%61%No
75%
best buy
79%
71%
--Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket
74%
72%
75%
68%66%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
74%
71%
best buy
77%
71%68%No
74%
78%
70%
67%65%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
74%
72%
best buy
77%
69%66%No
74%
72%
best buy
77%
--No
74%
best buy
74%
best buy
75%
--No
74%
72%
75%
-70%Yes - Compare the Market
73%
70%
best buy
76%
68%67%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
73%
78%
67%
67%65%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
Uinsure Home Insurance
73%
77%
69%
--No
72%
best buy
74%
70%
72%70%Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket
Bank of Scotland Gold Home Insurance
72%
74%
71%
80%70%No
Bank of Scotland Silver Home Insurance
72%
74%
71%
80%70%No
72%
74%
71%
60%58%No
72%
74%
71%
60%58%No
72%
best buy
73%
70%
--Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket, Quote Zone
72%
74%
71%
67%67%No
72%
74%
71%
67%67%No
72%
best buy
77%
66%
--Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket
71%
69%
best buy
73%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
The AA Platinum Home Insurance
71%
75%
66%
-69%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Uswitch
70%
71%
68%
60%58%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
70%
71%
70%
75%76%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Quotezone
69%
72%
65%
72%70%Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket
69%
69%
68%
69%66%No
69%
69%
68%
--No
Virgin Money Home Insurance
69%
67%
72%
--No
68%
70%
65%
68%66%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
First Direct Home Insurance
68%
69%
66%
--No
68%
69%
66%
78%72%No
68%
74%
61%
62%61%No
68%
69%
67%
-70%Yes - Compare the Market
Bank of Scotland Bronze Home Insurance
67%
69%
66%
80%70%No
67%
67%
67%
71%68%No
67%
69%
66%
60%58%No
67%
69%
66%
67%67%No
67%
69%
65%
56%51%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
66%
67%
66%
68%67%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
MBNA Home Insurance Essentials
66%
71%
61%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
65%
69%
60%
73%71%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
64%
68%
59%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
64%
73%
55%
--Yes - Compare the market, Confused.com, Go.Compare, Money Supermarket
64%
68%
59%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
The AA Gold Home Insurance
64%
70%
59%
-69%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Uswitch
63%
69%
57%
73%71%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
63%
66%
61%
-53%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Quotezone
Swiftcover Plus
63%
69%
56%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
The AA Silver Home Insurance
63%
70%
57%
-69%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Uswitch
62%
65%
59%
-53%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Quotezone
Swinton Premier
61%
60%
61%
--No
60%
67%
52%
68%66%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
Swiftcover Home Insurance
60%
68%
53%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
Sainsbury's Bank Standard Home Insurance
59%
58%
59%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
58%
64%
52%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket
57%
64%
49%
-53%Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Quotezone
Swinton Classic
57%
59%
54%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Quotezone
The Co-operative Home Insurance
56%
53%
58%
-61%No
Swinton Essentials
48%
51%
44%
--Yes - Compare the Market, Confused.com, Go.Compare, Money Supermarket, Quotezone
45%
-
45%
69%66%No
45%
-
45%
--No

Table note: last updated in September 2025. Next update in September 2026. Customer survey: Based on an online survey of 2,026 adults (customer score) and 2,804 adults (claims score) - members of the Which? Connect Panel and members of the public - who had made a claim in the past two years. Survey conducted in June-July 2025. 'Customer score' reflects the general satisfaction of customers with their insurer and their likelihood of recommending it. 'Claims score' reflects how satisfied they were with how their most recent claim was handled and their likelihood of recommending the insurer for claims. A dash (-) means not enough responses to include a customer or claims score. You can read our full methodology below.

Best UK home insurance policies: the Which? Recommended Providers

This year, two providers - NFU Mutual and Tesco Insurance - emerged from our analysis as Which? Recommended Providers

We also selected 18 individual Best Buy policies, which are highlighted in our comparison table.

Recommended Provider

NFU Mutual

NFU Mutual doesn't charge admin fees for adjusting your policy, paying in monthly instalments or cancelling early.  It will pay up to £1,000 for boiler repair.

Customer score

81%

Policies

  • best buy
    BespokeBuildings policy score: 82%; Contents policy score: 90%
  • best buy
    Home InsuranceBuildings policy score: 78%; Contents policy score: 78%
1

of 17 home insurers with a customer score


Recommended Provider

Tesco Insurance

Tesco got five stars for overall customer service during claims and was among the most highly rated providers for affordability. It comes with limited accidental damage cover as standard and you can pay for more.

Customer score

75%

Policies

  • Home insuranceBuildings policy score: 71%; Contents policy score: 70%
4

of 17 home insurers with a customer score

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'Not all storm cover is alike'

Dean Sobers

Dean Sobers, Which? insurance expert, says:

Adverse weather is taking an increasing toll on our homes, with storms, flooding and cold snaps leading to more than £500m of insurance claims in 2024.

The prominence of such claims was echoed in our research - with storm damage the second most common reason (after accidental damage) that our survey respondents gave for claiming. Unfortunately, these customers were also the most likely to have their claims rejected. 

All policies that we looked at cover storms, but almost all also come with limitations. 

One that can often be a basis of dispute is whether a reported 'storm' qualified as being stormy enough in the insurer's view. About three quarters of policies cite minimum wind speeds - ranging from 47mph to 55mph. The argument for these is that well-maintained homes should be sturdy enough to withstand reasonably windy conditions.   

Some policies also might not consider a storm to qualify if high winds don't play a role (for example, a rainstorm or snowstorm), and policies won't necessarily extend storm cover to your whole property. Only two providers, for example, would consider covering damage to fences, gates and hedges - and with two of the more basic policies, storm cover was an optional add-on when it came to outbuildings (such as garages, sheds and greenhouses).

If you live in an exposed area that's particularly susceptible to stormy conditions, you'll probably have taken some measures to ensure your home is sturdy enough to protect you from the elements. But when buying new home insurance, be sure to also check the wording and definitions, as not all storm cover is alike.

Home insurance FAQs

How we analyse home insurance  

Customer scores

In June and July 2025, we surveyed 2,804 policyholders who had made a home insurance claim within the past two years. The customer score is based on claimants who have claimed with their current home insurance provider, and reflects their overall satisfaction and their likelihood of recommending it. The claims score specifically reflects claims handling - and is based on satisfaction and likelihood of recommending the insurer they last claimed with, based on how it handled that claim. 

Providers must receive a minimum sample size of 30 to be included.

Customer score/Claims score sample sizes

1st Central (37/60), The AA (not applicable/33), Admiral (277/345), Ageas (na/64), Allianz (73/137), Aviva (424/516), Axa (147/190), Bank of Scotland (30/51), Churchill (58/82), Co-op Insurance (na/38), Direct Line (91/112), Halifax (80/109), Hastings Direct (na/36), HSBC (60/94), John Lewis (na/31), Lloyds Bank (71/108), LV (84/102), Nationwide Building Society (55/73), NatWest (37/54),  NFU Mutual (70/74), Policy Expert (na/38), Saga (41/54), Santander (na/37), Tesco Insurance (50/58).

Why only talk to customers who have claimed?

We only survey customers who have recently claimed. This is because you'll only know how good an insurer's customer service really is when you have to make a claim. That's when good insurers will show their ability to deal with problems, quickly process your claim and arrange replacements or repairs as soon as possible.

Policy scores

In July 2025, we surveyed 35 insurance companies about the levels of cover in their policies. We rated 134 elements of each policy, including buildings cover, contents cover, and elements that applied to both - such as admin fees. The policy score reflects how well the policy did overall. The higher it is, the more comprehensive the cover.

Certain elements are weighted to have more or less of an impact on the policy score based on the general level of importance we think it has. Among the highest-weighted elements are accidental damage cover, claim limits for valuables and alternative accommodation cover.

Combined score

The combined score is the average of the policy's buildings and contents scores. We use this score to rank the policies in our main table.

How we pick Which? Recommended Providers 

We rank providers based on our customer surveys and policy analysis. The top-scorers can be Which? Recommended Providers (WRPs) if they:

  • Are regulated by the Financial Conduct Authority (FCA)
  • Are available to the public
  • Have received responses from 30 or more customers in our survey
  • Achieve high scores in our customer satisfaction survey
  • Achieve an average or above policy score.

A provider can't be a WRP if it has a poorer-than-average claims score.

Find out more about Which? Recommended Providers.

Which? Best Buys 

We review a lot of policies, and our Best Buy badge recognises the individual products that stood out as being the most comprehensive in our analysis. It doesn't reflect customer service. However, we won't make a provider a Best Buy where there's evidence - either from our surveys or from Financial Conduct Authority data - of poor service or a poorer-than-average record of paying claims.

  • Policies named as Best Buys for buildings cover have a minimum policy score of 73%
  • Policies named as Best Buys for contents cover have a minimum policy score of 71%.

Additionally, we look at how consistently good the cover is in policies. To make the cut, a policy needs to have scored at least three out of five points in two thirds of the areas we've rated (see 'How we calculate the scores' for more).

Lastly, all Best Buy policies must have - or make available - the following levels of cover as a minimum:

Buildings

Flood, storm, subsidence and accidental damage cover; cover for burst or blocked pipes; trace and access cover (£5,000); alternative accommodation (£50,000) with no time limit; property owner liability (£1m); replacement of locks or keys for external doors (£500); home emergency cover (£500 and includes the central heating system) 

Contents

Accidental damage cover; theft and damage of contents in the open; theft and damage of contents from outbuildings; business equipment; alternative accommodation (£15,000); money in the home (£500); valuables (unspecified single item limit - £2,000); personal possessions (unspecified single item limit - £1,000); replacement of locks or keys for external doors (£500).

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