John Lewis home insurance overview
John Lewis has a 150-year legacy on the British high street and eventually branched out into financial products in 2006. It now offers insurance products including home insurance, pet insurance, as well as personal loans and credit cards.
John Lewis's home insurance is underwritten by Royal & Sun Alliance Insurance plc.
- Read our reviews of all the insurers who took part in our home insurance analysis
Does John Lewis offer the best home insurance?
Here's how John Lewis scored in our latest home insurance survey:

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.
How we analyse home insurance
We analyse and rate 48 key elements of standard buildings home insurance policies to come up with the buildings policy score and 67 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and weight it accordingly when calculating our policy scores.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance/reduce their impact in the overall product score.
John Lewis's Plus home insurance policy: is it good or bad?
We've rated hundreds of policy details and picked out the best and worst elements of this cover.
Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.
In detail: every part of John Lewis' Plus home insurance rated
Table last updated in March 2020. Next update in February 2021.
Does John Lewis offer different levels of home insurance cover?
John Lewis also offers Premier home insurance, which features a higher level of cover, and Essentials home insurance, which offer a lower level of cover.
To see how John Lewis' home insurance compares to other policies check out our guide on the best and worst home insurance.
How do customers rate John Lewis' home insurance?
As well as looking at how John Lewis' home insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.
Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, join Which? and get full access to these results and all our reviews.
How John Lewis' home insurance scored for seven elements of customer satisfaction
Table last updated in March 2020. Next update in February 2021.
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is John Lewis' claims number?
If you need to make a claim with John Lewis home insurance call 0330 102 2749.
According to the, your claims handler will ask for details of your claim and explain any policy excess that may apply. The more details that you can apply during the first call, the quicker the claims process is likely to be.
Find out more about claiming successfully in our guide to making a home insurance claim.
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