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M&S Bank home insurance review

Read Which?'s expert review of M&S Bank's home insurance policies, find out how we rate M&S Bank's contents and buildings insurance and how it compares to dozens of other home insurance companies.

In this article
Who is M&S Bank? What does M&S Bank's home insurance cover? How Which? rates M&S Bank's home insurance M&S Bank home insurance policy: is it good or bad? How did customers rate M&S Bank's home insurance
Does M&S Bank offer different levels of home insurance cover? How much does M&S Bank's home insurance cost? What is M&S Bank's claims number Who underwrites M&S Bank's home insurance? Get top money-saving tips from Which?

Who is M&S Bank?

For over 30 years, M&S Bank has offered financial services to UK households. 

You can get a range of financial products with them including home insurance, mortgages, savings accounts and credit cards.

M&S Bank is owned by the HSBC Group, which also owns well-known brands like HSBC and First Direct. 

It's a publically owned company, traded on the London Stock Exchange. 

What does M&S Bank's home insurance cover?

The information below gives an at-glance view of the key things that the M&S Bank's home insurance covers as standard.

Elements marked with a are covered as standard and those marked with a are not covered as standard. However, these can be added to a policy as optional extras for an additional cost.

 

 Burst pipes

 

Covers the cost of repairing burst pipes in your property.

 

 Loss and theft of keys

 

Loss and theft of keys will cover the cost of replacing your keys if they are ever lost or stolen.

 

 Garden cover

 

Garden cover protects against damage to items in your garden including plants and garden furniture.

 

24 hour (emergency) helpline

 

Allows you to call a 24-hour helpline for assistance in the case of a home emergency.

 

 Home emergency

 

Home emergency cover provides assistance of central heating, electrical emergencies, plumbing or draining issues

 

 Accidental damage

 

Accidental damage protects against sudden and unconventional physical damage to the structure of your property as well as your furniture and belongings.

 

 Legal expenses

 

Legal expenses cover the cost of legal expenses should you need to pursue legal action against another party.

 

 Personal possessions

 

Personal possessions cover protects your portable belongings while you’re outside of your property.

How Which? rates M&S Bank's home insurance

To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

We survey thousands of real home insurance customers to find out how they rate their insurer for customer satisfaction.

We also analyse and rate 60 different elements of contents and buildings insurance to create policy scores, helping you judge the quality of your cover - and how an insurer compares to its peers.

We combine this into an overall score to highlight the insurers that offer great cover and service.

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Home And Mobile Insurance
M&S Bank review
Overall Which? score
%
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
%
Which?'s rating of the quality this company's buildings insurance policy. We analysed 32 features of its cover to calculate the policy score.
Contents policy score
%
Which?'s rating of the quality this company's contents insurance policy. We analysed 46 features of its cover to calculate the policy score.
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M&S Bank home insurance policy: is it good or bad?

In February 2019, we analysed and rated 60 of the most important elements of standard home insurance policies to come up with the overall policy score.

We assess how important each individual element is when choosing and using a home insurance policy, and weight it accordingly when calculating our total policy score. Each element is given a star rating, out of five. 

Overall, 57 out of the 60 elements policy elements we analysed in M&S Bank's home insurance earned a 3-star rating or higher. 

A whopping 40 of M&S Bank's policy elements were given a full 5-star rating while 20 were given a 3-star rating or below, which indicates an above-average level of cover.

Best parts of M&S Bank's home insurance

We’ve identified three standout features in M&S Bank’s home insurance policy:

  • Up to £10,000 for single items not specified on your policy, which we gave 5 stars
  • 0% APR on monthly payments, which earned a full 5 stars
  • A massive £100,000 in cover for garden contents, which scored 5 stars

Worst parts of M&S Bank's home insurance

We've identified three features in M&S Bank's home insurance policy which scored poorly:

  • Storm damage to fences isn't covered, which scored 0 stars
  • Gradual build up of groundwater not covered, which we gave 0 stars
  • Student contents not covered as standard, which earned 3 stars

In detail: every part of M&S Bank's home insurance rated

Which? members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a one month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Table last updated in February 2019. Next updated in February 2020.

Policy elements Details Rating Area covered
Interest charged on payment by installments (APR) Logged out detail Logged out padlock Buildings and contents
Renewal fee (£) Logged out detail Logged out padlock Buildings and contents
Home emergency cover - standard, optional, not covered? Logged out detail Logged out padlock Buildings and contents
Home emergency cover (£) Logged out detail Logged out padlock Buildings and contents
Owner's / Occupier's liability (£) Logged out detail Logged out padlock Buildings and contents
Accidental damage cover - standard, optional, not covered? Logged out detail Logged out padlock Buildings and contents
Subsidence - standard, optional, not covered? Logged out detail Logged out padlock Buildings only
Alternative accommodation (£) Logged out detail Logged out padlock Buildings only
Burst pipes - standard, optional, not covered? Logged out detail Logged out padlock Buildings only
Blockage of sewer pipe - standard, optional, not covered? Logged out detail Logged out padlock Buildings only
Single item limit for valuables - max limit (£) Logged out detail Logged out padlock Contents only
Contents in the open - within home boundary i.e. garden (£) Logged out detail Logged out padlock Contents only
Contents in outbuildings - including garages (£) Logged out detail Logged out padlock Contents only
Theft from outbuildings (£) Logged out detail Logged out score Contents only
Personal Possessions - standard, optional, not covered? Logged out detail Logged out padlock Contents only
Personal Possessions limit within a car (£) Logged out detail Logged out padlock Contents only
Bicycles - standard, optional, not covered? Logged out detail Logged out padlock Contents only
Mobile phones (away from home) - standard, optional, not covered? Logged out detail Logged out padlock Contents only
Does mobile phone cover include calls? Logged out detail Logged out padlock Contents only

To see how M&S Bank's home insurance compares to other policies check out our guide on the best and worst home insurance.

How did customers rate M&S Bank's home insurance

As well as looking at how M&S Bank's home insurance policy stacks up against others, we've also analysed how customers feel about it too. 

Which?'s rating for customer satisfaction is based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.

Overall, M&S Bank's home insurance scored 74% for customer satisfaction, placing it 2nd out of the 34 home insurers we looked at.

Customers scored M&S Bank's 'application process' the highest, giving it a full five out of five stars. M&S Bank's 'transparency of charges and penalties'  was among the lowest-scoring elements and only received three stars.

The table below shows how M&S Bank's home insurance scored for eight elements of customer satisfaction.

Customer satisfaction element Which? Customer rating
Application process Logged out padlock
Clarity of policy Logged out padlock
Dealing with queries Logged out padlock
Ease of managing your policy online Logged out padlock
Transparency of charges/penalties Logged out padlock
Dealing with complaints Logged out padlock
Experience of making a claim Logged out padlock
Value for money Logged out padlock

Does M&S Bank offer different levels of home insurance cover?

The scores shown in this review relate to M&S Bank's Standard Home Insurance policy. If you would like to take out home insurance with the M&S Bank but need more cover, you could opt for the M&S Premier Home Insurance.

This policy offers:

  • Up to £15,000 for single items not specified on your home insurance policy
  • Money cover included as standard
  • Accidental damage included as standard

Due to the increased level of cover, M&S Bank's policy is likely to be more expensive than its standard home insurance policy.

How much does M&S Bank's home insurance cost?

Your contents insurance and buildings insurance will be priced based on your own personal circumstances, where you live and the type of property and contents you own.

M&S Bank allows you to gather quotes on its own website at bank.marksandspencer.com/insurance/home-insurance/.

But you can also compare the M&S's home insurance on the following price comparison sites:

  • Gocompare.com
  • Moneysupermarket.com

Check out our guide for more information on how add-ons, fees, and charges affect the price of your home insurance.

What is M&S Bank's claims number

If you need to make a claim with M&S Bank home insurance, call 0800 111 4901.

When you call, you'll be asked for details about your claim such as what happened, when and how much you're claiming for. 

The acid test of any home insurance provider is how it handles your claim. In January 2019, Which? surveyed 1,456 members of the general public about their experiences using a major home insurance provider.

M&S Bank scored 77%, placing it 4th out of 21 home insurers. They scored four stars for 'customer service', 'speed of dealing with a claim'. and ' settlement value'.

Find out how M&S Bank compared to other insurers in our guide making a home insurance claim.

Who underwrites M&S Bank's home insurance?

M&S Bank's home insurance is underwritten by Aviva Insurance Ltd.

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