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NatWest home insurance review

Read Which?'s expert review of NatWest's home insurance policies and find out how it compares to dozens of other home insurance companies.

In this article
NatWest home insurance overview Does NatWest offer the best home insurance? NatWest’s Home insurance policy: is it good or bad?
Does NatWest offer different levels of cover? What is NatWest's claims number? Get top money-saving tips from Which?

NatWest home insurance overview

NatWest dates back to 1968 when National Provincial Bank and Westminster Bank merged as National Westminster Bank. The banking giant offers a variety of financial products from home insurance to credit cards and personal loans.

NatWest belongs to the RBS Group which owns other well-known brands like Royal Bank of Scotland and Ulster Bank. Its home insurance is underwritten by U K Insurance Limited.

Does NatWest offer the best home insurance?

Here's how NatWest scored in our latest home insurance survey:

 

Home And Mobile Insurance
NatWest review
Overall Which? score
%
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
%
Which?'s rating of the quality this company's buildings insurance policy. We analysed 48 features of its cover to calculate the policy score.
Contents policy score
%
Which?'s rating of the quality this company's contents insurance policy. We analysed 67 features of its cover to calculate the policy score.
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To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

 

How we analyse home insurance

 

We analyse and rate 48 key elements of standard buildings home insurance policies to come up with the buildings policy score and 67 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and weight it accordingly when calculating our policy scores.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.

NatWest’s Home insurance policy: is it good or bad?

We've rated hundreds of policy details and picked out the best and worst elements of this cover.

Members can log in to read our full policy analysis. If you're not already a member, you can sign up to a one month trial of Which? Money for just £1 to access this review and thousands of others.

In detail: every part of NatWest's Home insurance rated

Weighting Policy element Details Rating
Most important Maximum sum insured (£) Logged out detail Logged out padlock
Most important Alternative accommodation (£) Logged out detail Logged out padlock
Most important Owner's / Occupier's liability (£) Logged out detail Logged out padlock
Most important Repairs guarantee Logged out detail Logged out padlock
Other Unoccupancy period Logged out detail Logged out padlock
Most important Trace and access  (£) Logged out detail Logged out padlock
Most important Burst pipes - included? Logged out detail Logged out padlock
Most important Blockage of sewer pipe - included? Logged out detail Logged out padlock
Secondary Gradual build-up of groundwater - included? Logged out detail Logged out padlock
Secondary Subsidence - included? Logged out detail Logged out padlock
Secondary Damage to underground services - included? Logged out detail Logged out padlock
Secondary Flood and storm damage - included? Logged out detail Logged out padlock
Secondary Flood and storm damage to outbuildings - included? Logged out detail Logged out padlock
Secondary Storm damage to fences - included? Logged out detail Logged out padlock
Other Theft of keys - included? Logged out detail Logged out padlock
Secondary Theft of keys (£) Logged out detail Logged out padlock
Other Loss of keys - included? Logged out detail Logged out padlock
Secondary Loss of keys (£) Logged out detail Logged out padlock

Table last updated in March 2020. Next update in February 2021.

Does NatWest offer different levels of cover?

NatWest also offers Premier home insurance, which features a higher level of cover.

What is NatWest's claims number?

If you need to make a claim with NatWest home insurance call 0345 246 0449.

NatWest advises you have your home insurance policy reference number ready before calling to help kickstart your claims process. 

Your claims handler will ask for details about what happened and how much you're claiming for.

Find out more about claiming successfully in our guide to making a home insurance claim.

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