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LV home insurance review

Read Which?'s expert review of LV's home insurance policies and find out how it compares with dozens of other home insurance companies.

In this article
What does LV home insurance cover? Does LV offer the best home insurance? LV’s home insurance policy: is it good or bad? Does LV offer different levels of home insurance cover?
How did customers rate LV's home insurance?  How can you save money on LV home insurance? What is LV's claims number?

Founded in 1843, LV (sometimes referred to as LV=) is the UK's largest mutual society with over 5.8 million members and customers. Over its 175 years in operation, LV has grown to offer a range of financial products, including home insurance, car insurance and travel insurance.

LV's home insurance is underwritten by Liverpool Victoria Insurance Company Ltd.

LV offers the following levels of home insurance cover.

Policy Policy level Buildings: maximum sum insured Contents: maximum sum insured
LV home insurance Standard £1,000,000 £100,000
LV home insurance Plus Premium Unlimited £150,000
Table note: The policy scores and information in the panel and tables below are for the "Standard" level of policy

 

What does LV home insurance cover?

Elements marked with a are covered as standard; those marked with a are not covered as standard. Elements marked with a £ can be added to a policy as optional extras for an additional cost.

 

Burst Pipes

 

Covers water damage caused by burst pipes in the property

 

Key cover

 

If your keys are lost or stolen, you can claim to replace them and change the locks.

 

£ Accidental damage

 

This would cover accidental damage to personal belongings, fixtures and fittings.

 

£ Home emergency

 

To cover callouts and temporary repairs resulting from home emergencies.

 

£ Personal possessions

 

This covers personal belongings against loss, accidental damage or theft when you take them outside the home.

 

£ Boiler cover

 

To cover boiler or central heating system failure.

 

£ Legal protection

 

This would cover legal costs from claims such as property and employment disputes.

Does LV offer the best home insurance?

Here's how LV scored in our latest home insurance survey:

 

Home And Mobile Insurance
LV review
Overall Which? score
%
Our total score score combines ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers who have recently made a claim. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
%
Which?'s rating of the quality of this company's buildings insurance policy. We analysed 47 features of its cover to calculate the policy score.
Contents policy score
%
Which?'s rating of the quality of this company's contents insurance policy. We analysed 66 features of its cover to calculate the policy score.
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To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

 

How we analyse home insurance

 

We analyse and rate 46 key elements of standard buildings home insurance policies to come up with the buildings policy score and 65 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and factor this in when calculating our policy scores.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. We then adjust the impact the more and less important elements have on the overall policy score.

LV’s home insurance policy: is it good or bad?

We've rated hundreds of policy details and picked out the best and worst elements of this cover.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

In detail: every part of LV's home insurance rated

Weighting Policy element Details Rating
Most important Alternative accommodation (£) Logged out detail Logged out padlock
Most important Owner's / Occupier's liability (£) Logged out detail Logged out padlock
Most important Repairs guarantee Logged out detail Logged out padlock
Other Unoccupancy period Logged out detail Logged out padlock
Most important Trace and access  (£) Logged out detail Logged out padlock
Most important Burst pipes - included? Logged out detail Logged out padlock
Most important Blockage of sewer pipe - included? Logged out detail Logged out padlock
Secondary Gradual build-up of groundwater - included? Logged out detail Logged out padlock
Secondary Subsidence - included? Logged out detail Logged out padlock
Secondary Damage to underground services - included? Logged out detail Logged out padlock
Secondary Flood and storm damage - included? Logged out detail Logged out padlock
Secondary Flood and storm damage to outbuildings - included? Logged out detail Logged out padlock
Secondary Storm damage to fences - included? Logged out detail Logged out padlock
Other Theft of keys - included? Logged out detail Logged out padlock
Secondary Theft of keys (£) Logged out detail Logged out padlock
Other Loss of keys - included? Logged out detail Logged out padlock
Secondary Loss of keys (£) Logged out detail Logged out padlock

Table last updated in March 2022. Next update in March 2023.

Does LV offer different levels of home insurance cover?

LV also offers Home Plus home insurance, which features a higher level of cover. Log in to find out how we rated it.

To see how LV's home insurance compares with other policies, check out our guide on the best and worst home insurance.

How did customers rate LV's home insurance? 

As well as looking at how LV's home insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.

Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, join Which? and get full access to these results and all our reviews.

How LV's home insurance scored for seven elements of customer satisfaction

Customer satisfaction element Which? customer rating
Application process Logged out padlock
Clarity of policy Logged out padlock
Dealing with queries Logged out padlock
Ease of managing your policy online Logged out padlock
Fair treatment of longstanding customers Logged out padlock
Dealing with complaints Logged out padlock
Value for money Logged out padlock

Table last updated in March 2022. Next update in March 2023.

'-' represents insufficient sample size (fewer than 30) to generate a star rating

How can you save money on LV home insurance?

The first offer an insurer makes isn’t necessarily the best they’re able to provide. So, before coughing up your cash, check what other insurers are offering for comparable cover and ask if your current insurer can better it.

Carefully consider what’s optionally included in the quote. You may want the confidence of an all-singing, all dancing policy - but certain add-ons might not be for you, or could duplicate cover you already have separately.

Where you buy your cover can sometimes make a difference to what you’ll end up paying, which is why we recommend checking prices through multiple comparison sites (where available) as well as trying them direct.

You can take out a home insurance policy with LV either online or over the phone. It's available on the following price-comparison websites:

  • Compare The Market
  • Confused.com
  • Go Compare
  • MoneySupermarket

Find more money-saving home insurance tips in our cheap home insurance guide.

Get a home insurance quote with Confused.com

What is LV's claims number?

If you need to make a claim with LV home insurance call 0800 032 2844

 

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