What does Direct Line offer?
Direct Line offers insurance for cats, dogs and horses - this review specifically looks at its cat and dog policies.
- Find out more: pet insurance explained
Does Direct Line offer the best pet insurance?
Here's how Direct Line scores in our latest survey:
To help you find the best pet insurance policy, Which? goes the extra mile to sort the best from the worst. Read more:
How we analyse pet insurance
We analyse and rate 30 key elements of standard pet insurance policies to come up with the overall policy score. We assess how important each individual element is to pet owners, and weight it accordingly when calculating our total policy score.
Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.
To determine customer scores, we surveyed 1,194 Which? members with pet insurance in October 2020. The Customer Score is calculated using a combination of overall satisfaction and the likelihood of recommending the provider. Providers needed at least 30 respondents to be included.
How did customers rate Direct Line pet insurance?
We asked Direct Line customers how they feel about their pet insurance.
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