Coronavirus Read our latest advice

We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Direct Line pet insurance review

Find out if customers think Direct Line pet insurance is any good with our review.

In this article
What does Direct Line offer? Does Direct Line offer the best pet insurance? How did customers rate Direct Line pet insurance?
  Get top money-saving tips from Which?

What does Direct Line offer?

Direct Line offers insurance for cats, dogs and horses - this review specifically looks at its cat and dog policies.

Does Direct Line offer the best pet insurance?

Here's how Direct Line scores in our latest survey:

Members can log in, to read our scores and full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

To help you find the best pet insurance policy, Which? goes the extra mile to sort the best from the worst. Read more: 

 

How we analyse pet insurance

 

We analyse and rate 30 key elements of standard pet insurance policies to come up with the overall policy score. We assess how important each individual element is to pet owners, and weight it accordingly when calculating our total policy score.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.

To determine customer scores, we surveyed 1,194 Which? members with pet insurance in October 2020. The Customer Score is calculated using a combination of overall satisfaction and the likelihood of recommending the provider. Providers needed at least 30 respondents to be included.

How did customers rate Direct Line pet insurance?

We asked Direct Line customers how they feel about their pet insurance.

Members can log in, to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

Get top money-saving tips from Which?

Sign up to the Which? Money Weekly newsletter to get our latest news, tips and deals straight to your inbox.

 

×