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Pet insurance company reviews

Read Which?'s expert analysis of more than 70 pet insurance policies from almost a dozen pet insurance companies to find the best deal for your four-legged friend.

In this article
How do I choose pet insurance?
Pet insurance companies: who tops the table

How do I choose pet insurance?

When you're looking for the right pet insurance, it's tough to know where to start - there are a variety of policies which all work in different ways. 

But Which? can make it easier for you. 

We've analysed the details of 70 pet insurance policies, rating all the aspects of the cover that matter to you, so that you can compare policies and get the right deal.

We've combined that with our unique customer satisfaction score, where you can see how thousands of real customers rate pet insurance companies for customer satisfaction.

Our short video explains how to find the best pet insurance

Pet insurance companies: who tops the table

Members can log in to see the results of our analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

Provider undefined Ease of application Clarity of policy Quality of communications Handling queries Dealing with concerns or complaints Reasonably Priced
Logged out detail 84%

5 out of 5

4 out of 5

5 out of 5

4 out of 5

-

3 out of 5

Logged out detail 79%

5 out of 5

4 out of 5

5 out of 5

- -

4 out of 5

Logged out detail 72%

5 out of 5

4 out of 5

4 out of 5

4 out of 5

-

3 out of 5

Logged out detail 72%

5 out of 5

4 out of 5

4 out of 5

4 out of 5

-

3 out of 5

Logged out detail 70%

5 out of 5

4 out of 5

4 out of 5

4 out of 5

3 out of 5

2 out of 5

Logged out detail 66%

4 out of 5

3 out of 5

3 out of 5

3 out of 5

2 out of 5

3 out of 5

Logged out detail 64%

4 out of 5

3 out of 5

3 out of 5

3 out of 5

3 out of 5

3 out of 5

Logged out detail 64%

4 out of 5


3 out of 5

4 out of 5

- -

2 out of 5

Logged out detail 63%

4 out of 5

4 out of 5

3 out of 5

- -

3 out of 5

Logged out detail 63%

4 out of 5

3 out of 5

3 out of 5

4 out of 5

3 out of 5

2 out of 5

Logged out detail 62%

4 out of 5

2 out of 5

3 out of 5

- -

3 out of 5

Logged out detail 59%

-

2 out of 5

-

- -

3 out of 5

Logged out detail 55%

4 out of 5

2 out of 5

3 out of 5

- -

2 out of 5

Logged out detail 54%

4 out of 5

2 out of 5

3 out of 5

- -

2 out of 5

 

Table notes: Customer score data based on a survey of 1,824 Which? members with pet insurance in September 2019. Customer score is calculated using a combination of overall satisfaction and the likelihood of recommending the provider.

'-' represents where we have insufficient sample size (less than 30) to generate a star rating. 

Customer score sample size: NFU Mutual (53), Bought by Many (39), LV= (88), Direct Line (82), Petplan (545), Animal Friends (188), Tesco Bank (150), The Kennel Club (52), marks & Spencer bank (57), John Lewis (101), Equine & Livestock (40), Legal & General (40), More Than (62), Sainsbury's Bank (50)

 

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