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Pet insurance company reviews

Read Which?'s expert analysis of more than 70 pet insurance policies from almost a dozen pet insurance companies to find the best deal for your four-legged friend.

In this article
How do I choose pet insurance? Pet insurance companies: who tops the table

How do I choose pet insurance?

When you're looking for the right pet insurance, it's tough to know where to start - there are a variety of policies which all work in different ways. 

But Which? can make it easier for you. 

We've analysed the details of 70 pet insurance policies, rating all the aspects of the cover that matter to you, so that you can compare policies and get the right deal.

We've combined that with our unique customer satisfaction score, where you can see how thousands of real customers rate pet insurance companies for customer satisfaction.

Our short video explains how to find the best pet insurance

Pet insurance companies: who tops the table

Members can log in to see the results of our analysis. If you’re not already a member, you can sign up to a two-month trial for Which? Money for just £1 to access this review and enjoy the benefits of a Which? membership.

Pet insurance customer satisfaction
  Value for money Dealing with queries Transparency of charges and penalties Clarity of policy Experience of making a claim Regular communication Customer score
Subscriber only content 3 stars - 4 stars 4 stars - - 66%
Subscriber only content 3 stars 4 stars 4 stars 4 stars - 4 stars 64%
Subscriber only content 3 stars 4 stars 3 stars 4 stars 4 stars 4 stars 60%
Subscriber only content 3 stars 3 stars 3 stars 3 stars 3 stars 3 stars 55%
Subscriber only content 3 stars 4 stars 3 stars 4 stars - 3 stars 55%
Subscriber only content 3 stars - - 3 stars - - 53%
Subscriber only content 3 stars 4 stars 3 stars 4 stars 4 stars 3 stars 52%
Subscriber only content 3 stars 4 stars 3 stars 3 stars - 3 stars 49%
Subscriber only content 2 stars 3 stars 2 stars 3 stars - - 43%
Subscriber only content 2 stars - 3 stars 3 stars - - 36%
Average: - - - - - -  55%

Table Notes:
In January 2018 we surveyed 1,343 pet insurance customers about how satisfied they were with their provider and how likely they'd be to recommend it to a friend. '-' means there weren't enough responses for a rating.
Providers must receive a minimum sample size of 30 for inclusion in the table.