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Petplan pet insurance review

Find out if customers think Petplan pet insurance is any good with our review.

In this article
What does Petplan offer? Does Petplan offer the best pet insurance?
How did customers rate Petplan pet insurance? Get top money-saving tips from Which?

What does Petplan offer?

Petplan offers insurance for many kinds of pets. This review focuses on its cat and dog policies. 

Does Petplan offer the best pet insurance?

Here's how Petplan scored in our latest survey:

Members can log in to find out what Petplan's customers think about its policies. If you're not already a member, join Which? and get full access to these results and all our reviews.

To help you find the best pet insurance policy, Which? goes the extra mile to sort the best from the worst. Read more: 

 

How we analyse pet insurance

 

We analyse and rate 30 key elements of standard pet insurance policies to come up with the overall policy score. We assess how important each individual element is to pet owners, and weight it accordingly when calculating our total policy score.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.

To determine customer scores, we surveyed 1,194 Which? members with pet insurance in October 2020. The Customer Score is calculated using a combination of overall satisfaction and the likelihood of recommending the provider. Providers needed at least 30 respondents to be included.

How did customers rate Petplan pet insurance?

We asked Petplan customers how they feel about their pet insurance.

Members can log in to find out what customers think of Petplan's communications, query and complaint-handling and pricing. If you're not already a member, join Which? and get full access to these results and all our reviews.

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