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TalkTalk is the latest broadband provider to raise prices

Out of contract customers will start paying more next month – what can you do about it?

TalkTalk is to raise broadband prices for customers who are out of contract, with some due to pay an additional 11% from June 1.

It follows news of EE announcing increases to its broadband prices. Both providers are in the process of contacting affected customers.

The price rises follow last month’s news that TalkTalk had been singled out by Ofcom for having sub-par customer satisfaction levels.

We’ve recently surveyed over 8,000 broadband customers about their experiences with all of the biggest broadband providers in the UK. Find out how TalkTalk stacks up against competitors like BT, Sky and Virgin Media in our guide to the best and worst broadband providers of 2019.

How are TalkTalk’s prices changing?

TalkTalk pledges not to raise prices for those that are in contract, so these will only affect those signed up to the following packages who are no longer on a fixed term deal.

  • Fast Broadband will rise from £27 to £30
  • Faster Fibre will rise from £33.50 to £36
  • Faster Fibre Speed Boost will rise from £38.50 to £41
  • Ultra Fibre Optic will rise from £33.50 to £36

If you’re affected, since you’re out of contract you are of course free to quit your deal with TalkTalk at any time – you’ll just need to give 30 days notice.

Woman looking at energy bills

What to do if your broadband price is going up

If you’re affected and feel unhappy with the increased price of your broadband package, you have two options: switch or haggle.

Finding a new broadband provider is simple – use Which? Switch Broadband to find a new broadband deal available where you are.

If you find it tricky choosing between different deals, use our broadband provider reviews to find out how satisfied customers of each provider are with its broadband speed, connection reliability and customer service.

Luckily, the process of switching broadband is a simple one – learn more in our guide on how to switch broadband provider.

Haggle with your broadband provider

If you’re happy with the service you get from TalkTalk, you can use these price rises as an opportunity to haggle. This can sound daunting, but the majority of those who try it are successful – and most say it’s easy, too. For a step by step guide on how to do it read our tips on how to haggle for the best broadband deal.

Our research has shown that loyal broadband customers are likely to pay more for their broadband than customers who regularly switch or haggle – this is thanks to a combination of price rises and the higher tariffs charged when customers are out of contract.

In our analysis of broadband deals in April, we found this average increase in cost from an introductory offer to a standard (out of contract) tariff was 19%, but in one case the increase was a whopping 89%.

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