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New guidelines for broadband, phone and pay-TV companies aim to stamp out unfair practices in the telecoms industry.
The telecoms regulator, Ofcom, has announced a range of plans to help ensure telecoms and TV companies treat customers fairly - but what does that mean for you?
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Ofcom is calling for broadband, mobile phone and pay-TV providers to do a better job of ensuring consumers get a fair deal.
Its plan is to create a new set of guidelines - the Fairness Framework - that providers can use to ensure they're treating customers fairly. Ofcom would also use the guidelines to make regulatory decisions.
The guidelines are still in draft form, but the plan is for Ofcom to use them when considering any fairness concerns.If Ofcom found that a provider was breaching the Fairness Framework, it could intervene.
The Fairness Framework is the latest part of a series of moves Ofcom has made to improve the UK telecoms industry. Below is a list of Ofcom's other recent developments:
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Ofcom also recently published a set of 'Fairness for Customers' commitments, which is a separate set of guidelines for providers to use to ensure they are treating customers well.
The commitments are:
The UK's biggest providers have signed up to the commitments, including: BT, EE, Giffgaff, O2, Plusnet, Post Office, Sky, TalkTalk, Tesco Mobile, Three, Virgin Mediaand Vodafone.