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Virgin Media broadband review
Our Virgin Media broadband customer satisfaction survey reveals how people rated
their home Virgin Media broadband service for installation, speed, reliability
and customer support
In this article
- Is Virgin Media broadband any good?
- Virgin Media broadband review
- Virgin Media broadband deals
- How much is Virgin Media broadband?
- Virgin Media broadband speeds
- Does Virgin Media put up broadband prices every year?
- What is the latest Virgin Media broadband router?
- How to contact Virgin Media broadband
Virgin Media is one of the biggest home broadband providers in the UK, but that doesn't necessarily make it one of the best. Its extensive fibre network plus TV, phone and mobile services make it an appealing choice, but how does it compare with rivals? Our latest customer survey reveals how Virgin Media broadband customers rated its service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read our review or use the free broadband comparison service from Which? to find the best Virgin Media broadband deal for you.
Find out how much your provider could hike prices with our broadband and mobile price-rise calculator
Is Virgin Media broadband any good?
Our research showed that Virgin Media broadband customers were generally underwhelmed by the service they received.
- 'Not worth the money with all the dropouts and poor customer service.'
- 'The only times I need to contact them is if my connection goes down. When that happens the website is unresponsive, the app doesn't work and customer services are always unreachable.'
Virgin Media broadband review
Customer score: 59% (joint 10th out of 12). Which? members can also read our full review, which includes how customers rated it for key factors such as customer service and technical support.
If you're already a member, log in now, or join Which? today to read:
- Pros
- Cons
- Which? Verdict
| Virgin Media broadband | Star ratings |
|---|---|
| Speed | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital first month £5, then £8.99 per month, cancel at any time. Already a member? |
| Reliability | |
| Ease of contacting | |
| Customer service | |
| Technical support | |
| Overall communication | |
| Value for money |
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Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers.
Virgin Media broadband deals
Virgin Media uses its own cable network, rather than the Openreach network used by most other major providers. Its broadband service is currently available to just over half of UK homes.
You have the option of combining broadband with a call plan or TV subscription.
Virgin Media doesn't sell standard-speed deals. It supplies only high-speed broadband, starting from an average speed of 132Mbps and running as fast as 1,130Mbps, via its fibre-optic cable network. Contracts usually last for 24 months.
Virgin Media customers get access to O2 Priority, which provides a range of perks, including ticket pre-sales and other special offers.
If you want a bundle that includes a pay-TV service, read our Virgin Media TV and broadband provider review.
Our guide to the best broadband deals includes top picks from our experts on the best value broadband
How much is Virgin Media broadband?
Virgin Media offers a wide range of packages, with various combinations of TV and premium channels alongside its broadband service.
You can view the entire range of Virgin Media broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Virgin Media broadband speeds
Virgin Media offers only superfast and ultrafast broadband. It has five speed options, with averages of 132Mbps, 264Mbps, 362Mbps, 516Mbps and 1,130Mbps.
Does Virgin Media put up broadband prices every year?
Yes – Virgin Media started doing this in 2024. If you decide to sign up to a Virgin Media deal, keep in mind that it will raise the price of your deal every spring. For new broadband customers, the price increase hits in April and will see your monthly payment rise by £4.
If you took out a deal with Virgin Media before January 2025, the amount you pay will increase in line with the Retail Price Index (RPI) rate of inflation as published in February, plus an additional 3.9%. This meant that affected customers saw their prices increase by 7.5% this year.
What is the latest Virgin Media broadband router?
Virgin Media gives its customers one of four broadband routers – the Hub 3, Hub 4, Hub 5 or Hub 5x – depending on the broadband speed you opt for. Customers signing up to higher broadband speeds are likely to get a more advanced hub.
The higher the hub number, the greater the speeds it will support and the more advanced its smart features will be.
How to contact Virgin Media broadband
Bookmark our Virgin Media broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.
Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers