We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.


Updated: 12 Nov 2021

Post Office broadband review

We can tell you everything you need to know about Post Office broadband – including what will happen now its service has been sold to Shell Energy
Yvette Fletcher

It might be associated more with bringing you letters than bringing you broadband, but, until recently, the Post Office also offered a broadband service. 

In the past, Which? members rated Post Office broadband more highly than more established big names such as BT and TalkTalk, but it no longer offers a service to new customers.

Post Office Broadband score

Use Which? Switch Broadband to find the best broadband deal for you.

Post Office broadband review

Below you’ll find a range of information about Post Office broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Post Office broadband customers on their experience.
  • And get access to our Post Office broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

Need to get in touch with Post Office?

Bookmark our Post Office Broadband customer contact page, which contains helpful links to customer service phone numbers and social media accounts. 

Please note, you don't need to contact Post Office Broadband about the change in ownership of its service - it will contact all customers in due course.