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Best and worst city break providers

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Which city break provider should you use for your next trip? Our survey of thousands of Which? members reveals all.


With hundreds of companies to choose from, which ones offer the nicest accommodation, the most helpful customer service and the best value for money? Here, we reveal satisfaction ratings for the city break providers that are used most by Which? members. 

These reviews cover city breaks providers - offering short weekend breaks to cities throughout Europe. For companies that offer traditional beach, resort or poolside packages combining flights and accommodation, see our table of best and worst package holiday companies. Check our table of escorted tour providers if you want a holiday with a planned itinerary and accompanied by a dedicated guide. For more specialist holidays, find out how companies ranked for self-guided tours, ski trips and villa holidays.      

How you rate City Break Holiday Providers
WRP Holiday company (sample size) Average price: Short/ Long haul Accommodation Customer service Description matching reality Value for money Customer score
Trailfinders (44) £150 / £196 88%
Y British Airways Holidays (160) £92 / £143 84%
Jet2holidays (151) £89 / £89 84%
  Expedia (170) £87 / £102 77%
  Virgin Holidays (46) £75 / £150 77%
  Secret Escapes (46)  £87 / - 76%
  Easyjet Holidays (90) £70 / - 75%
  Tui (80) £90 / £125 70%
  Lastminute.com (60) £75 / - 68%

Click here for the full survey results table

Using the table: Star ratings are based on one to five stars. The more stars the better. Sample sizes are in brackets next to each holiday company. A dash indicates we did not receive enough responses to report on a company in that category. WRP stands for Which? Recommended Provider. Average price: Based on the median price per day of all holidays taken by survey respondents with the company named. Short haul destinations are defined as anywhere less than a five-hour flight from London. Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company. Companies with the same customer score are presented in alphabetical order. 

How we researched holiday companies

In March and April 2020, we asked Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the last two years. We define a city break as a package to one city which includes flights and accommodation. We only reported on companies and star rating categories when we received at least 30 responses.

You can have your say on what we research and help us achieve change by joining Which? Connect