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Tesco Bank home insurance review

Read Which?'s expert review of Tesco Bank's home insurance policies and find out how it compares to dozens of other home insurance companies.

In this article
Who is Tesco Bank? Does Tesco Bank offer the best home insurance? Tesco Bank’s home insurance policy: is it good or bad?
How did customers rate Tesco Bank's home insurance? What is Tesco Bank's claims number? Get top money-saving tips with Which?

Who is Tesco Bank?

Tesco Personal Finance was born out of a partnership between Tesco plc and Royal Bank of Scotland (RBS) in 1997. In 2008, Tesco bought out RBS's share and rebranded as Tesco Bank, which today offers a wide range of financial products from home insurance and car insurance to credit cards, personal loans and mortgages.

Tesco Bank's home insurance is underwritten by a panel of Tesco Underwriting Ltd, Axa Insurance plc, Geo Underwriting Services Ltd, Royal & Sun Alliance Insurance plc and Legal & General Insurance Ltd.

Does Tesco Bank offer the best home insurance?

Here's how Tesco Bank scored in our latest home insurance survey:

 

Home And Mobile Insurance
Tesco Bank review
Overall Which? score
%
Our total score score combines both the Which? Customer Score, ratings from real customers of the provider, and our expert analysis of the provider's policies. The total score is made up of 50% of the Customer Score and 25% each of Buildings and Contents policy scores.
Which? Customer Score
%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
Buildings policy score
%
Which?'s rating of the quality this company's buildings insurance policy. We analysed 48 features of its cover to calculate the policy score.
Contents policy score
%
Which?'s rating of the quality this company's contents insurance policy. We analysed 67 features of its cover to calculate the policy score.
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To help you find the best home insurance policy, Which? goes the extra mile to sort the best from the worst.

 

How we analyse home insurance

 

We analyse and rate 48 key elements of standard buildings home insurance policies to come up with the buildings policy score and 67 key elements of standard contents home insurance policies to come up with the contents policy score. We assess how important each individual element is to consumers when choosing and using a home insurance policy, and weight it accordingly when calculating our policy scores.

Initially, we score all of the product elements out of five, reflecting how competitive each provider is in this area compared with other insurers. Weightings are then applied to the higher and lower element scores to enhance / reduce their impact in the overall product score.

Tesco Bank’s home insurance policy: is it good or bad?

We've rated hundreds of policy details and picked out the best and worst elements of this cover.

Members can log in to read our full policy analysis. If you're not already a member, you can sign up to a one month trial of Which? Money for just £1 to access this review and thousands of others.

In detail: every part of Tesco Bank's home insurance rated

Weighting Policy element Details Rating
Most important Maximum sum insured (£) Logged out detail Logged out padlock
Most important Alternative accommodation (£) Logged out detail Logged out padlock
Most important Owner's / Occupier's liability (£) Logged out detail Logged out padlock
Most important Repairs guarantee Logged out detail Logged out padlock
Other Unoccupancy period Logged out detail Logged out padlock
Most important Trace and access  (£) Logged out detail Logged out padlock
Most important Burst pipes - included? Logged out detail Logged out padlock
Most important Blockage of sewer pipe - included? Logged out detail Logged out padlock
Secondary Gradual build-up of groundwater - included? Logged out detail Logged out padlock
Secondary Subsidence - included? Logged out detail Logged out padlock
Secondary Damage to underground services - included? Logged out detail Logged out padlock
Secondary Flood and storm damage - included? Logged out detail Logged out padlock
Secondary Flood and storm damage to outbuildings - included? Logged out detail Logged out padlock
Secondary Storm damage to fences - included? Logged out detail Logged out padlock
Other Theft of keys - included? Logged out detail Logged out padlock
Secondary Theft of keys (£) Logged out detail Logged out padlock
Other Loss of keys - included? Logged out detail Logged out padlock
Secondary Loss of keys (£) Logged out detail Logged out padlock

Table last updated in March 2020. Next update in February 2021.

To see how Tesco Bank's home insurance compares to other policies check out our guide on the best and worst home insurance.

How did customers rate Tesco Bank's home insurance?

As well as looking at how Tesco Bank's home insurance policy stacks up against others, we've also analysed how customers who have recently made a claim feel about it too.

Members can log in to see our range of customer service star ratings and read about individual customers' experiences. If you're not already a member, you can sign up to a one month trial of Which? Money for just £1 to access this review and thousands of others.

How Tesco Bank's home insurance scored for seven elements of customer satisfaction

Customer satisfaction element Which? customer rating
Application process Logged out padlock
Clarity of policy Logged out padlock
Dealing with queries Logged out padlock
Ease of managing your policy online Logged out padlock
Treatment of longstanding customers Logged out padlock
Dealing with complaints Logged out padlock
Value for money Logged out padlock

Table last updated in March 2020. Next update in February 2021.

"-' represents where we have insufficient sample size (less than 30) to generate a star rating

What is Tesco Bank's claims number?

If you need to make a claim with Tesco Bank, the number you need to call will depend on which insurer is underwriting your policy. If you're not sure, check your policy schedule or Tesco Bank's website:

  • Tesco Underwriting Ltd: 0345 677 7222
  • AXA Insurance UK plc: 0330 024 0387
  • Geo Underwriting Services Limited / Towergate Underwriting Group Ltd: 0330 123 5543
  • Royal & Sun Alliance Insurance plc: 0345 078 7535
  • Legal & General Insurance Ltd: 0345 070 1307

Find out more about claiming successfully in our guide to making a home insurance claim.

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